Communication and Control Troubleshooting Tips
December 3, 2008
H A R R I S C O R P O R A TI O N
| I P A 68 0 0 + A S I O N I P V I D E O G A T EW A Y
Release 1.2.0 | Page 36
A.2 Software Communication and Control Issues
A.2.1 PilotLite Fails to Communicate with Installed Modules
Confirm that the following items are not the reason for the communication failure:
1
Proper module slot has not been specified (PilotLite is not communicating with the appropriate slot). See your
Frame
Installation and Operation Manual
for more information on slot identification.
2
COM port is used elsewhere (Check that the correct COM port is configured in PilotLite and that another application is not using that
COM port).
3
Actual frame ID does not match with the two DIP switch settings in the back of the frame (PilotLite is not communicating with the proper
frame). See the “
Frame Installation and Operation Manual
” for more information on frame ID switch settings.
4
Null modem cable is not being used. Between the PC running PilotLite and the FR6802
+
frame, there should be a null RS-232 modem
cable. At minimum, this requires that pins 2 and 3 are crossed and 5 to 5 for ground.
5
module is installed in the frame (PilotLite control is disabled if an module is installed in the frame;
modules are used for CCS control).
6
A legacy 6800 series product is in the frame. PilotLite cannot communicate with legacy 6800 series products. They will not be
discovered or controlled by PilotLite, although they can be installed in the 6800+ frame and work using card edge controls. The module
must be from the 6800+ product family.
7
Check that the back module does not have any bent pins, following this procedure:
7a
Unplug the front module.
7b
Unscrew and remove the back module.
7c
View the 20-pin spring connector at the bottom of the back module. See
Figure A-1
. This connector should not have any bent or
pressed pins. Even a slightly depressed or bent pin may cause genlock issues.
Figure A-1 Back Module to Front Module Connector
7d
If there are bent pins, carefully reposition them to their correct positions. If this is not possible, you can exchange the back module
for a new one (See
Section 2.6, "Part Numbers" on page 13
for details).
A.2.2 PilotLite Does Not Find All Modules in Frame
If a discovery is started too soon after frame power-up, PilotLite will not find all the installed modules. Refresh PilotLite (
File
>
Refresh
), and
ensure that installed modules are fully powered-up first before discovery.
If a module is plugged into the frame after a discovery, PilotLite does not automatically detect the module. Refresh PilotLite (
File
>
Refresh
) to
discover the newly installed module.
If a Legacy 6800 series product is in the frame, PilotLite will not detect it. PilotLite cannot communicate with legacy 6800 series products. They will
not be discovered or controlled by PilotLite although they can be installed in the 6800+ frame and work using card edge controls. For PilotLite to
find a module, it must be from the 6800+ product family.
20-pin connector
