December 3, 2008
H A R R I S C O R P O R A TI O N
| I P A 68 0 0 + A S I O N I P V I D E O G A T EW A Y
Release 1.2.0 | Page 35
Chapter A: Communication and Control
Troubleshooting Tips
A
A.1 General Troubleshooting Steps
Follow these steps in troubleshooting 6800+ product problems:
1
Review the
“Software Communication and Control Issues” on page 36
.
Note:
Associated documentation for 6800+
series products can generally be found in the product-specific manual that accompanies every
module, in the
FR6802
+
Frame Installation and Operation Manual
, and in the 6800+
Safety Instructions and Standards Manual
.
2
Search this product manual and other associated documentation for answers to your question. The following information can be found in
the “Support Section of our web sites
:
http://www.broadcast.harris.com/support/
and
https://premier.harris.com/broadcast/
.
• Product manuals
• Online Help
• Application Notes
• Erratas
• Product Release Notes
• Technical Support Information
• Training Information
• Product Downloads
• Product Knowledge Base
3
Contact your Customer Service representative if, after following these initial steps, you cannot resolve the issue. To contact Customer
Service, see
“Contacting Customer Service” on page 38
.
