NOTE: DIAGRAMS & ILLUSTRATIONS NOT TO SCALE.
11
INNOVATIVE HEARTH PRODUCTS
•
LINEAR ELECTRIC FIREPLACE
•
INSTALLATION INSTRUCTIONS
TROUBLESHOOTING
Symptom
Possible Causes
Who Performs Corrective
Action
Corrective Action
1. Fireplace does not turn on when
the power button on the remote is
pushed.
Main power switch on the lower
right side of the fireplace is in the
off position.
Homeowner
Turn on the main power switch.
2. Fireplace does not turn on when
main power switch is engaged.
Appliance is not plugged in or there
is no power to the receptacle
Homeowner
Plug unit in or confirm that the circuit
breaker is switched on.
3. Flame is fixed (unmoving).
Wiring may be loose or the flame
motor may be defective.
Qualified service technician Inspect all wiring for loose connec-
tions. If the wire connections are good,
replace the flame motor.
4. Dim or poorly visible flame or
LED
ember bed
is not glowing.
LED strip
failure or wiring is loose.
Qualified service technician
Inspect all wiring for loose connec-
tions and repair or replace if neces-
sary. Inspect LED strips and replace
if necessary.
5. Flame sputters.
Flame motor is defective.
Qualified service technician Replace flame motor.
6. Remote control does not work. Low batteries.Unit switch and/or
wall switch in “on” position.
Homeowner
Replace aa batteries in remote control.
If problem persists, there may have
been a loss of power to the unit as a
possible result from a power failure
(i.E. Breaker tripped).
Turn off main power on/off switch (see
figure 4) and/or optional wall switch (if
applicable).
7. Circuit breaker trips or fuse blows
when the unit is turned on.
Improper circuit current rating.
Qualified service technician Check the house circuit to ensure it is
on a dedicated circuit with proper amp.
Rating. If the circuit breaker continues
to trip (or blown fuses), inspect wiring
for a loose connection or a dead short.
Repair or replace wiring and/or con-
nectors as necessary.
900264-00 Rev. NC 06/14
