ihp.us.com
901176-00 NC
15
OBSERVED PROBLEM
POSSIBLE CAUSE
REMEDY
Delayed ignition of burner
1� Manifold pressure is too low
2� Burner orifice clogged
1� Contact local natural or propane/LP gas company
2� Clean burner
(see Cleaning and Maintenance,
Page
12
)
or replace burner orifice(s)
Burner backfiring during combustion
1� Burner orifice is clogged or damaged
2� Damaged burner
1� Clean burner
(see Cleaning and Maintenance,
Page
12
)
or replace burner orifice
2� Replace damaged burner
Slight smoke or odor during initial operation 1� Residues from manufacturing pro-
cesses and logs curing
1� Problem will stop after a few hours of operation
Appliance produces a whistling noise when
burners are lit
1� Air in gas line
2� Air passageways on appliance blocked
3� Dirty or partially clogged burner ori-
fice�
4� Flex line has kink
1� Operate burners until air is removed from line�
Have gas line checked by local natural or propane/
LP gas company
2� Observe minimum installation clearances
(see
Page
6
)
3� Clean burner
(see Cleaning and Maintenance,
Page
12
)
or replace burner orifice(s)
4� Straighten flexible connector
White powder residue forming within burner
box or on adjacent walls or furniture
1� When heated, vapors from furniture
polish, wax, carpet cleaners, etc� may
turn into white powder residue
1� Turn appliance off when using furniture polish,
wax, carpet cleaners or similar products
Remote does not function
1� Batteries are not installed� Battery
power is low
1� Replace batteries in battery pack and in hand-held
remote
WARNING: Turn off appliance and let cool before servicing. Only a qualified service person should service
and repair appliance.
TROUBLESHOOTING
NOTE
: All troubleshooting items are listed in order of operation.
WARNING: If you smell gas
• Shut off gas supply.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your building.
• Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire department.
IMPORTANT:
Operating appliance where impurities in air exist may create odors� Cleaning supplies, paint, paint remover, cigarette smoke,
cements and glues, new carpet or textiles, etc�, create fumes� These fumes may mix with combustion air and create odors� These odors
will disappear over time�
OBSERVED PROBLEM
POSSIBLE CAUSE
REMEDY
Appliance produces unwanted odors
1� Appliance burning vapors from paint, hair
spray, glues, cleaners, chemicals, new
carpet, etc� (See
IMPORTANT
statement
above)
2� Gas leak�
See Warning: If you smell
gas statement above
1� Open window to ventilate room� Stop using odor
causing products while appliance is running
2� Locate and correct all leaks
(see
Checking Gas
Connections,
Page 8
)
Appliance shuts off in use
1� Low line pressure
1� Contact local natural gas company
Gas odor even when control knob is in
OFF position
1� Gas leak�
See Warning: If you smell
gas statement above
2� Control valve or gas control defective
1� Locate and correct all leaks
(see
Checking Gas
Connections,
Page 8
)
2� Replace control valve or gas control
Gas odor during combustion
1� Gas leak�
See Warning: If you smell
gas statement above
1� Locate and correct all leaks
(see
Checking Gas
Connections,
Page 8
)
