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iG5 User Manual
The MSS Factory Support Button
If you contact iGage for support, the technician may ask to
view your computer screen remotely. Clicking the MSS button
will download a support tool and provide a passcode that you
can read to the technician who will then be able to view your
screen and assist with issues.
The Send to Factory Support Button
An iGage support technician may ask you to send a
troublesome occupation to the factory for assistance. Simply
highlight the occupation in the grid, click the ‘Send’ button
and the occupation with all of the support files and settings
will be bundled into a single ZIP file and pushed to the
factory.
After you send a file, the resulting filename will be shown.
You need to let the factory support person know what the
filename is so they can find it on our servers.
Advanced Download Settings
Configuring the Download Tool
Click on the 'Configuration':
Содержание iG5
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