VP5300 User Manual
Page | 43
Symptom
Possible Cause
Remedy
•
Try a different card/fob.
•
Check to see if card/fob is damaged.
•
Verify that correct firmware is loaded on reader
(local support representative only).
•
Power cable plug is fully inserted.
•
Replace the unit.
Some cards/fobs read,
but not all.
•
Possible bad card/fob.
•
Unsupported card used.
•
Wrong firmware (contact your
local support representative).
•
Check to see if card/fob is damaged.
•
Verify that correct firmware is loaded on reader
(local support representative only).
•
Card readers must contain the latest versions of
card-brand public certificates (CAPKs). If a CAPK is
out of date, one particular kind of card may no
longer be usable. Update the CAPK.
Communication to Kiosk
No data is received, or
data is garbled.
Faulty or incorrect cable
connections.
•
Check that the cable connection is secure and in the
correct port on the unit.
Load Firmware
Firmware loading
software indicates “open
RS-232 failed”
Device is not well connected
to PC. Or other software is
using the serial interface.
•
Check the cable connection
•
Close other software which might be using the same
serial interface.
Firmware loading
software indicates “Load
firmware failed."
Device is not well connected
to PCs.
•
Check the cable connections.
Firmware loading
software indicates “Send
Command failed.”
Bootloader firmware in device
is destroyed.
•
Contact your support representative to reload
manufacture's firmware.
