Identivision IIP-CB3100FWL, Руководство по установке

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6 FAQ & Maintenance
6.1 FAQ and answer
If the problem u meet is not included in below items, please contact to local technical support or
call customer service of headquarter, we will whole-heartedly serve for you.
Q
：
there is dark corner of lens
A
：
1/3 lens only support CS lens be more than or equal to 6MM, can try to change with 1/2.5
or 1/2 lens (C mount lens need to add CS adapter ring)
Q
：
Image color is bias towards red
A
：
regularly because the device is in dark position, IR light is auto-on, while the device is remain in
color mode. Compare to CMOS, CCD is less influenced by IR light, under same condition, CCD is
slightly bias towards red.
Q
：
There is tailing smear of moving object
A
：
enable the slow shutter makes the frame rate not enough. In order to achieve good image
effect in the dark, we will auto enable the slow shutter, to extend the exposure time, if exposure
time is over 40ms, the frame rate will not enough, that will cause tailing smear, you can shutdown
slow shutter via CMS or WEB.
Q
：
Firmware upgrade fail
A
：
Few firmware unofficial issued with BUG, cannot upgrade via port 34567, but can upgrade via
34561. This is the reserve port for network upgrading.
Q
：
Cannot boot
A
：
a. Use upgrade tool to see if you can search IP address
Q
：
IPC reboot after power off, using CMS to access, but failed, cannot find device.
A
：
when the device is under rebooting, need use CMS to connect it after a while when it is finish
rebooting.
Q
：
SD can do partition, after reboot, there is only one partition
A
：
a. make sure the total capacity of the SD card is over 2G, and the space for recording is over 2G.
b. choose ”always recording” to record a file in SD card, then play it to see if it is normal.
c. pull out SD c a r d a n d i n s e r t i t i n t o P C , c o p y a c o m p r e s s f i l e t h a t w i t h s a m e
c a p a c i t y o f y o u r S D c a r d , i f u c a n p u t i t i n , i f y e s , t h e n c o p y i t o u t t o s e e i f c a n
n o r m a l d e c o m p r e s s
Q
：
D1 960H 1.3m 2.0m how much space will be in each hour.
A
：
it is related to image quality, different image quality with different bit rate that is showed out,
such as D1, default is 1Mbps 1M(1 second) *60*60/8=450M /hour, regularly, SD card for recording,
suggest to set motion detect and alarm record and front side, other recording to be save at back
side.
Q
：
Monitor image abnormal, such as too bright, image flicker, poor backlight compensation
A
：
a. base on the image color from client side and integrate with local environment to adjust it to
be the best
Q
：
UPNP function is not working
A
：
a. target router function is stable; suggest using TP-LINK router