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VisionPass - 2019_2000045728

10.1 > Troubleshooting

The terminal IP address is unknown or it is not possible to connect to the terminal

Use terminal interface to configure a valid set of network parameters in your terminal.

The sensor is switched off

Check that the database contains at least one record.

Check that the identification mode is enabled.

The terminal returns erratic responses to Ping commands

Check the subnet mask.

Ask the network administrator for the correct value.

Check that each device connected to the network has a different IP address.

10.2 > Technical Support and Hotline

North America:

Mail:

[email protected]

Tel: +1 888 940 7477

South America:

Mail:

[email protected]

Tel: +1 714 575 2973

Europe, Middle East, Africa:

Mail:

[email protected]

Tel: +33 1 30 20 30 40

Asia, Pacific:

Mail:

[email protected]

Tel: +91 1800 120 203 020

Web site

For the latest firmware, software, document releases, and news, please check our website :

www.biometric-terminals.com

To get your log in and password please contact your sales representative

Содержание VisionPass

Страница 3: ...hibited The trademarks identified herein are the trademarks of registered trademarks of Idemia or other third party This legend is applicable to all pages of this document Information in this document...

Страница 4: ...4 VisionPass 2019_2000045728 Revision history Version Date Reference Description 01 April 2020 2019_2000045728 Document creation...

Страница 5: ...cription 20 2 1 Box opening 21 2 2 Components of the initial package 22 2 3 Terminal s front view description 23 2 4 Terminal s rear view description 24 2 5 VisionPass Technical Characteristics 25 3 I...

Страница 6: ...Multi factor mode 60 5 1 5 Proxy mode 60 5 1 6 External database mode also called polling mode 61 5 1 7 Anti tamper anti pulling switches 61 6 Accessories Software Licenses and PC Applications 62 6 1...

Страница 7: ...7 VisionPass 2019_2000045728 1 Introduction...

Страница 8: ...8 VisionPass 2019_2000045728 1 1 VisionPass terminal To ensure the most effective use of your VisionPass terminal we recommend that you read this Installation Guide completely...

Страница 9: ...list of products VisionPass Marketing Name Biometrics Contactless smartcard reader Water Resistant Regulatory Model Number iCLASS MIFARE DESFire NFC Prox VisionPass MD MPH AC006A VisionPass MDPI MPH...

Страница 10: ...tion This product is intended to be installed with a power supply complying with IEC60950 1 or IEC62368 1 in accordance with the NEC Class 2 requirements or supplied by a listed IEC60950 1 or IEC62368...

Страница 11: ...ding on cable gauge and power supply rating Gauge AWG Section mm 2 Maximum distance meters vs power source rating 12 V 10 3 6 A 12 V 5 3 5 A 24 V 10 2 A 24 V 10 3 A 16 1 31 6 m 12 m 68 m 121 m 18 0 82...

Страница 12: ...ompliance with these directives is assessed using applicable European Harmonised Standards VisionPass terminals are intended to be used for professional application only buildings airport The full Dec...

Страница 13: ...ice pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can rad...

Страница 14: ...er Note UL LLC has not verified this product for compliance in respect to Canadian standards MPH AC006B product model includes a module compliant with limits set by Industry Canada o IC 2236B SE3210 T...

Страница 15: ...u minimal pour ces metteurs transmetteurs sont approuv s par Industry Canada Pour r duire le risque d interf rence ventuelle pour les autres utilisateurs le type et le gain de l antenne doivent tre ch...

Страница 16: ...onent fails in a safe and controlled manner However these conditions may also indicate a potential safety issue Do not assume it is a safe failure Turn off the product disconnect it from its power sou...

Страница 17: ...erminals Unpack all items Unpack all items and check against the packing list Install network hardware components Install the cabling and components needed to run the system Install software Install t...

Страница 18: ...the individual who is presenting his face by comparing his biometric data with the references previously stored in the terminal database in the form of biometric templates or to verify his identity u...

Страница 19: ...user cards An access request log who and when access granted or denied An event log i e tamper detection access control for evacuation of the building The VisionPass terminal is able to work alone wit...

Страница 20: ...20 VisionPass 2019_2000045728 2 General description...

Страница 21: ...om the protection casing as depicted in the pictures below Extract the wall plate which is not screwed to the terminal and keep it separate until the installation of the terminal is completed The scre...

Страница 22: ...22 VisionPass 2019_2000045728 2 2 Components of the initial package Figure 2 Box Content 1 One 1 Terminal s body 2 One 1 Wall frame 3 Documentation Package...

Страница 23: ...2019_2000045728 2 3 Terminal s front view description Figure 3 VisionPass terminal front view 7 WVGA touchscreen LCD LED power on speaker microphone contactless area NIR camera Visible camera 3D came...

Страница 24: ...rminal s rear view description Figure 4 VisionPass terminal rear view USB port for configuration and settings with a USB mass storage key or installation of a Wi FiTM dongle RJ45 Wiegand GPIO RS485 RS...

Страница 25: ...m Man Machine Interface 7 WVGA color capacitive Touchscreen Powerful Loudspeaker Microphone Biometrics Face acquisition Visible light and infra red light 3D reconstruction False Acceptance Rate FAR ad...

Страница 26: ...ch two outputs normally open and normally closed 30V 1A max Resistive loads 100 000 cycles USB host port terminal configuration through a USB mass storage key connection with an external Wi Fi USB don...

Страница 27: ...perature 10 C to 45 C 14 F to 113 F Operating humidity 10 RH 80 non condensing Storage temperature 25 C to 70 C 13 F to 158 F Storage humidity 5 RH 95 The terminal should be installed in controlled li...

Страница 28: ...28 VisionPass 2019_2000045728 3 Installation procedure...

Страница 29: ...on at your disposal Remove the wall plate Keep this element at hand Figure 5 Removing wall frame It is then possible to fix the terminal on the wall For an optimal use the terminal must be installed i...

Страница 30: ...screwdriver Deadbolt door strike Snubber diode required to protect regulated DC power supply from inductive kickback 1N4007 diode or equivalent recommended Separate power supply for the deadbolt door...

Страница 31: ...ght of the bottom of wall frame For an optimal use the terminal must be installed in an area where the lighting conditions are controlled Avoid direct exposure of the sensor to the sun light Power sup...

Страница 32: ...uick Installation Guide The 67 mm diameter hole cf drilling template should be at least 40 mm deep in order to fit the connections and cables A deeper hole as recommended is possible to make the conne...

Страница 33: ...33 VisionPass 2019_2000045728 3 3 2 Make the connections Unscrew the connector from the device Figure 8 Connection Step 1...

Страница 34: ...34 VisionPass 2019_2000045728 Fit the cables through the mounting plate Figure 9 Connection Step 2 Then connect the cables Figure 10 Drilling template and cable connection...

Страница 35: ...ce between the electric source and the terminal itself For power supply IDEMIA recommends using a 24V power supply and AWG16 gauge cable To ensure water tightness be sure to bend the cable downward Fo...

Страница 36: ...36 VisionPass 2019_2000045728 3 3 3 Attach the base plate on the wall Fix the base plate on the wall with the 4 screws Figure 12 Base plate fixation on the wall...

Страница 37: ...37 VisionPass 2019_2000045728 3 3 4 Attach the device on the base plate 2x 2x...

Страница 38: ...onPass 2019_2000045728 3 3 5 Connect the connector assembly on the device Attach the connector assembly on the device with the 4 screws Figure 13 Connector assembly on the device Don t forget to screw...

Страница 39: ...te Detach the device from the plate first lift the device upwards then pull it towards you and hold it Figure 14 Product closure Do not try to turn the product directly while it is attached on the bas...

Страница 40: ...0045728 Then rotate the device 90 to align it in the final position in front of the plate Push the device towards the wall then downwards until the device is locked on the plate Figure 15 Product fixa...

Страница 41: ...on the bottom of the device Figure 16 Locking the product The hardware installation of the product on the wall is complete Power can be switched ON just after closing it If the product has to be stor...

Страница 42: ...42 VisionPass 2019_2000045728 4 Electrical interface...

Страница 43: ...ons is properly connected to earth in order to prevent Electrostatic Discharges ESD Power supply ground shall not be used for peripheral ground All other grounds can be used indifferently Note that al...

Страница 44: ...AWG16 gauge cable The voltage measured on the product block connector of the terminal must be equal to 12V 24V 15 10 The voltage drop due to the cable shall be taken into account The table below show...

Страница 45: ...relay Load characteristics 1 A max 30 VDC according to the safety extra low voltage requirements independently of the power supply Resistive load or inductive load see warning information hereafter f...

Страница 46: ...stalled on the wall plate switch enabled contact closed Product opened rear connectors accessible switch disabled contact open Nominal characteristics of switch block 100 mA at 30 VDC max Resistive lo...

Страница 47: ...tput type required Open drain or 5V 5 16 Yellow GPO0 Out Wiegand LEDIN typical 5VDC option 27 Black Red WIEGAND_GND Ground for Wiegand Figure 22 Wiegand input wiring If pull up s to 12V have been adde...

Страница 48: ...gnal is taken by another way It is either the VisionPass terminal itself that decide or it waits for the access controller answer through the local area network TCP or on the serial port in RS485 or R...

Страница 49: ...e answer of the controller is access granted when the controller puts the LED1 wire to the low state by closing a contact between the LED1 and the GND wires and leaves the LED2 wire to the high state...

Страница 50: ...orpho Legacy 27 Black Red WIEGAND_GND Ground for Wiegand Figure 24 Serial port wiring DataClock Input DataClock Output 24 Green WIEGAND _OUT0 Out Data 5V TTL 26 White WIEGAND _OUT1 Out Clock 5V TTL 25...

Страница 51: ...s are necessary Depending on the RS485 network an impedance adaptation may be required For farthest terminal a 120 Ohms resistor termination may be added outside the terminal between TX and TX RS422 7...

Страница 52: ...ital Output 5V 5mA max 15 Orange GPI0 In Digital Input 1 8V to 5V 16 Yellow GPO0 Out Digital Output 5V 5mA max 22 Black Red GPIO_GND Ground Figure 28 GPIO wiring Single Door Access Control SDAC implem...

Страница 53: ...te green Blue White blue Green White brown Brown EIA TIA T568A Colors White green White green White green White green White green White green White green White green Corel L120 Colors Grey White Pink...

Страница 54: ...000045728 4 10 Internal USB connection Remove the 4 screws of the cover as shown on the following drawing Then remove the cover Figure 31 Cover removing Then you can see a Mini USB plug Figure 32 Inte...

Страница 55: ...administration only to connect a mass storage USB key with a standard Mini USB type B USB type A female OTG adapter Please refer to VisionPass Administration Guide for more information USB connection...

Страница 56: ...dapter provided in the kit Product integrating Wi Fi dongle shall not be exposed to temperature exceeding 35 C and shall not be exposed to direct sun Only Wi Fi USB dongle delivered by Idemia kit refe...

Страница 57: ...Then plug the Wi FiTM dongle on the provided adapter connect the adapter on the Mini USB socket as described on the following picture Figure 34 Wi Fi dongle installation Close the product with the co...

Страница 58: ...58 VisionPass 2019_2000045728 5 User interface...

Страница 59: ...d when a face is detected in front of the biometric sensor When the user requests the access his identity is unknown and it is the terminal that searches for his identity The terminal grants the acces...

Страница 60: ...n is located in a distant system This is not a standalone mode like Identification and Authentication modes It means that the terminal becomes a slave of the host system application The access control...

Страница 61: ...o has distant commands to retrieve polling buffer status and polling buffer data Refer to the VisionPass Host System Interface Specification document How to Activate External database mode can be acti...

Страница 62: ...62 VisionPass 2019_2000045728 6 Accessories Software Licenses and PC Applications...

Страница 63: ...to enjoy all the features of your VisionPass terminal Power supply units Contactless smartcards MIFARE 1k 4k DESFire 2k 4k 8k WI FI PACK containing a Wi Fi USB dongle and a Wi Fi license to activate W...

Страница 64: ...64 VisionPass 2019_2000045728 6 2 Compatible PC applications VisionPass terminals are fully compatible with MorphoManager version 14 3 or higher MorphoBioToolBox version 4 4 1 0 or higher...

Страница 65: ...65 VisionPass 2019_2000045728 7 Recommendations...

Страница 66: ...uct Avoid direct sun light on the product Areas containing combustibles It is strongly recommended that you do not install your terminal in the vicinity of gas stations petroleum processing facilities...

Страница 67: ...minal is protected from power failure during at least 24 hours If the duration of the power failure or power down is longer the date time of the terminal will be lost Cleaning precautions Use a dry cl...

Страница 68: ...68 VisionPass 2019_2000045728 8 Annex 1 placement recommendations...

Страница 69: ...trast and shadows on the user s face due to lighting configuration Prefer a neutral color background in the field of view of the product Avoid any bright spot light very close to the device closer tha...

Страница 70: ...om the ground Avoid direct sunlight on the user s face and on the device Avoid bright spot light appear in the face area no halo must appear which can lead to over exposure of the face image For the u...

Страница 71: ...71 VisionPass 2019_2000045728 9 Annex 2 Bibliography...

Страница 72: ...1 How to get the latest versions of documents For the latest firmware software document releases and news please check our web site www biometric terminals com To get your log in and password please c...

Страница 73: ...al It also contains the full description of all the configuration parameters for the terminal This document is in English MWC VisionPass Parameters Guide Ref 2019_2000035285 This document contains the...

Страница 74: ...74 VisionPass 2019_2000045728 10 Annex 3 Support...

Страница 75: ...inistrator for the correct value Check that each device connected to the network has a different IP address 10 2 Technical Support and Hotline North America Mail support bioterminals us idemia com Tel...

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