Idemia KIOSK, Руководство по устранению неисправностей

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SmartGate Kiosk
Mar 2021 Page 29
How to: Clear a ticket jam
1. Open the printer slide out tray (see How
To: Open and close printer tray)
2. Check the printer status code. It should
display 20.
3. Grasp the printer from the top between the
black arrows on the decal, lift the printer
slightly and slide the printer rearwards.
4. Open up the printer using the red clips .
The status code should change from 20 to
22. Note that if the printer top will not open
as it is being blocked at the front, then the
printer door has not been fully opened.
5. Clear the tickets out of the printer.
6. Check underneath the printer (remove the
green-coloured reject ticket bin) and
ensure there aren’t any tickets jammed in
the reject ticket eject slot.
7. Close the top of the printer making sure
the red clips are back in their initial
position. The status code should change
from 22 to 40.
8. Holding the printer from the top again, slide
the printer forward until the front and rear
pins on the printer’s green tray drop into
their receiving slots on the base. The
printer should now easily slide back and
forth within the limitations of the receiving
slots.
9. Start feeding tickets over the black bar
from the box, ensuring the printed side of
the tickets are face up.
10. Insert the first ticket into the back of the
printer. The printer will give a squeal and
automatically feed in the first ticket. The
status code should change from 40 to 00.
Note: The ticket printer will automatically feed
in the first ticket when it has been correctly
inserted (if it does not automatically feed
remove and try again).
11. Close printer tray, close passport reader
hood and close main right hand door (refer
relevant How To sections).
12. Wait for kiosk status to update from
unavailable to ready for traveller
processing.
13. Check kiosk is secure (How To: open and
close main right hand door).
Note: Dispose of any unused tickets by placing
the tickets in the SmartGate ticket bins.