WARRANTY
Your Ideal Halo comes complete with a 2 year
Ideal Guarantee, subject to the following terms
and conditions.
During the period of the guarantee we will replace
free of charge, where it suffers a mechanical or
an electrical breakdown as a result of defective
workmanship or materials, subject to the following
conditions and exclusions;
1. The guarantee will commence from the date
of installation. Without proof of purchase the
guarantee will commence from the date of
manufacture (via serial number).
2. The Installation needs to be registered within
30 days of installation, it can be registered
online by visiting www.idealboilers.com.
3. If the control suffers a mechanical or an
electrical breakdown we should be contacted
on one of the following numbers:
Northern Ireland:
T: 02890 331444
Elsewhere in the UK:
T: 01482 498660
Our normal working times, excluding Bank
Holidays, are:
8am – 6pm Monday to Friday
8am – 4pm Saturday
8am – 12 noon Sunday
4. The guarantee does not apply:
a. To any defect, damage or breakdown caused
by deliberate action, accident, misuse or third
party interference including modification or
failed batteries.
b. To any defect, damage or breakdown caused by
the design, installation and maintenance of the
central heating system.
d. To any other costs or expenses caused by or
arising as a result of the breakdown of the
controls.
e. To any defect resulting from the incorrect
installation of the controls. To any costs incurred
during delays in fixing reported faults.
Our Ideal Guarantee is offered in addition to the
rights provided to a consumer by law. Details
of these rights can be obtained from a Trading
Standards Authority or a Citizens Advice Bureau.
Guarantor
Ideal Boilers Ltd, National Avenue, Hull, HU5 4JN.
Consumer Helpline
T: 01482 498660
This product contains free and open source
software. For more information about that
software, the licences and notices applicable to it,
and (where applicable) how to obtain a copy of
the source code, please see the licence document,
a copy of which can be downloaded from:
https://idealboilers.com/open-source
Installer phone number:
