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8 - TROUBLESHOOTING
A number of commonly encountered issues are addressed in this section. It is recommended that you
review these suggestions and follow directions to correct an issue before contacting customer service.
PROBLEM
SOLUTION
The screen is dark - nothing is showing.
Make sure the power cord is attached and plugged in.
Make sure the power switch on the back of the unit is turned
on (press the “I” symbol on the switch).
Check and replace the fuses (see Section 6.3).
A warning screen is showing on the
display.
Follow the directions and information provided on the
screen before pressing the Clear button.
The red Safety Switch is glowing.
The button has been pressed. Press the button again - the
light should turn off.
The volume on the unit is too loud or
too soft.
Go to the Utilities screen and adjust the volume as desired.
A warning screen says no handpiece,
or the wrong handpiece, is attached
but I know the correct handpiece is
connected.
Check the handpiece connector and make sure it is fully
connected and secured.
Try attaching another handpiece and operating that
handpiece. If the other handpiece works, then there may be
a problem with the intended handpiece and should not be
used.
The handpiece feels hot and/or
the patient complains of a burning
sensation.
Some warmth is normal as this indicates the procedure is
working. If the heat is intolerable, use a lower power setting.
Also ensure an ample amount of treatment oil is applied to
the treatment area.
Tissues with less adipose tissue may get hotter relative to
highly fatty tissue. Adjust the power intensity accordingly.
Treated tissue is red or appears
swollen.
Slight redness is a natural outcome of the treatment. In case
of extreme redness, reduce the power intensity.
There doesn’t appear to be any change
in the treated tissue.
Increase the power intensity. Leaner tissue will not change as
much since there is less fat to remove.
The unit is saying the temperature is
too high.
Check and make sure the handpiece is not extraordinarily
hot.
Make sure the unit is being used at ambient temperatures as
described in Section 9.1.
WARNING MESSAGES
High Temperature - The unit and/or
handpiece has reached excessive tem-
peratures.
Make sure the unit is being used in a place with ambient
temperature (see Section 9.1).
Stop the treatment and allow the unit to sit for 5 minutes.
Timer Error - The unit’s internal clock is
not working properly.
Turn the unit off, wait 10 seconds, then turn the unit back on.
If this issue persists, contact Customer Service.
Current Fault - Excessive electrical
power has occurred within the unit.
Turn the unit off, wait 10 seconds, then turn the unit back on.
If this issue persists, contact Customer Service.
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