2
Please read the following instructions before using this appliance.
Please keep this booklet for reference. You can also find it on our
website at idavee.com
WARRANTY AND REPAIR SERVICE
This product is supplied with limited warranty for one year from
the date of purchase. Use of the product not in accordance with
the instructions will not be covered under warranty. You may
contact our toll free line for service or support at 1-800-656-7830
or create a support ticket by emailing [email protected].
This product has been reviewed for quality assurance and meets
all safety standards in the United States. Idavee LLC assumes no
liability for personal injury or property damage due to misuse of
product or lack of maintenance. The warranty is null and void if
there are any alterations to this product or if it is used improperly
(such as, in a commercial setting). This product is intended for
home use only.
15
PROBLEM
POSSIBLE CAUSE
SOLUTION
Milk overflows
Overflow sensor has
not been washed
properly before use
Clean the overflow sensor
well before each use
Wrong button has been
pressed
Use the correct function for
the ingredients used
Milk is too thick
Use the measuring cup
included in the box and
follow instructions
The machine is defective
Open a support case -
[email protected]
Soymilk has burnt
taste
Machine has not been
cleaned well before use
Thoroughly clean the
machine before use. Using a
cleaning pad to clean the
Sweetener added before
the cycle starts
Never add sugar or honey
before the cycle completes.
You may add it afterwards
Milk is too thick
Use the measuring cup
included in the box and
follow instructions
Use of distilled or
purified water causes
Use tap water
Water temperature is too
low
Use room temperature
water
Soy milk has not
been properly
cooked
Excessive grains or water
Use the measuring cup
included in the box and
follow instructions
Other issues
Send an email to:
[email protected] or call
800-656-7830
TROUBLESHOOTING, CONTINUED
