14
PROBLEM
POSSIBLE CAUSE
SOLUTION
Button control panel
off / no operation
Outlet has no power
Ensure the switch is
turned on and connected
to the outlet
The power cord is not
properly connected to the
appliance or outlet
Properly connect cord to
the appliance and the plug
into the outlet
Control panel
buttons lit, but the
machine is not
working
No water or not enough
water in the barrel
Fill water levels between
MIN and MAX
Faulty control panel or
circuit panel
Open a support case -
[email protected]
Motor does not
work
The motor automatically
stops working when used
more than 5 times in a row
Allow motor to rest for an
hour
Faulty control panel or
circuit panel
Open a support case -
[email protected]
Contents not heated
Faulty heating element
Open a support case -
[email protected]
Faulty control panel or
circuit panel
Beans, nuts, grains
not well milled
Too many or too few
beans/nuts added
Use the measuring cup
included in the box and
follow instructions
Too much or too little
water added
Fill the water between the
MIN and MAX levels
The machine is defective
Open a support case -
[email protected]
TROUBLESHOOTING
3
SAFETY PRECAUTIONS
This product should not be used by children. Read the
instructions before operating, cleaning or using the appliance
carefully.
1. Before you connect the appliance to the power, make sure
that the voltage indicated on the appliance corresponds to
the local power voltage.
2. Do not use this appliance on an unstable or uneven surface.
3. This appliance can only be used with a grounded plug. Make
sure that the plug is properly attached to the power outlet.
4. The appliance is intended for household use only.
5. Do not use a power cord or plug that is damaged. Check the
cable before use, if damaged, immediately discontinue use.
Only use the cord supplied with the machine. Contact
customer service for replacement parts.
6. Do not get the power cord connector wet. If it gets wet
accidentally, it must be dried before using.
7. Remove the plastic pitcher from the barrel and clean the
Chamber Unit prior to using the machine.
8. To prevent a short circuit or an electric shock, do not use
water to rinse the outside of the Chamber Unit, or Head
Unit (including the head unit handle, control panel, upper
plug, upper plug connector, and the power cord connector)
and keep them away from any liquid drip or splash.
9. Do not place the head unit or base of machine in water.
