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iCool Compact Series | Owners Manual
iCool has an excellent reputation around
the world for product reliability and prompt
customer service.
We have some build-in ways to work around
partial failures. Our staff can assist you through
the phone numbers or e-mails of our factory
or our autorised distributors around the world
listed on our web site under CONTACTS.
We can ship spare parts anywhere in the
world very quickly and our distributors in many
countries also carry spare parts.
To protect the pump and the Titanium heat
exchanger tanks, the system will not allow
operation unless the water flows correctly. If
water does not flow smoothly or if there is air
trapped in the system for more than 2 minutes
the safety system will first attempt to fix it by
causing the pump to surge a few times, but if
that fails it will direct a shut down for safety.
Most Problems Can Be Resolved
Quickly By Phone Or Email
If The iCool Shuts Down Repeatedly
And Displays A “No Water” Warning
Screen
Just email us at [email protected]
and we will respond with assistance
usually the same day.
As our factory and service staff
are based in Australia, please
allow for a short delay due to time
zone differences. We also have
representatives in many countries
who can often provide local support.
Just contact us and we will do our
very best to assist you quickly or
direct you to a representative in
your country.
Our Customer Support Is
Available 7 Days A Week
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