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Before requesting for customer service
The soft ice cream machine can operate abnormally because you are not familiar with
the method for use or due to another insignificant reason. It does not necessarily mean
a malfunction. In this case, check the following items to resolve a simple problem on your
own without the help from the service center. If you still can’t resolve it after checking the
following items, please contact our service center.
State Please check
The machine
does not work! 1. Contact an electrician or the customer satisfaction team in case a phase error occurred.
2. Check whether the ELB and switch are turned off.
3. In case the display (front display) is on, turn the ELB (breaker) and switch on.
Does not
stop but
continues to
operate! 1. Check whether dust is stacked in the ventilation hole. Take out the filter and remove the dust.
2. If the machine is close to the wall and has no ventilation, it can stop. Please, secure it at least
20~50cm from the wall.
3. Check whether the carburetor hole is blocked and if so clean out the hole.
4. Check whether the temperature in the ventilation hole (inhalation hole) is high.
Set the inhalation temperature of the condenser lower than 38
℃.
5. Replace the dasher lug pom if it is excessively worn; the blade is a consumable, requiring
periodic checking and replacement.
6. Lower the solidity of ice cream if it is set too high.
Soft ice cream
is thin! 1. Check whether the carburetor is inserted.
2. In case there are no sales for more than 3 hours, the soft ice cream can be melted and made one
\ more time by using the recycling function (cover the carburetor hole during recycling).
3. Check whether a sweet raw material is being used and adjust the sweetness (when the raw material
is different from the one used during the initial installation education, adjust the level value of the soft
ice cream or contract the customer satisfaction team).
The noise is
disturbing! 1. This product is an industrial machine and has some operation noise when compared to household
appliances.This product is designed to generate noise that is less than 70dB.
the customer satisfaction team in case abnormal noise is generated during machine operation.
2. A clicking sound can be generated during the initial operation.
This is the sound of plastic blade (dasher blade)that cleans the wall of the cylinder while making
soft ice cream.
3. The sound of water flow does not mean that the product is malfunctioning; it is from the refrigerant
flowing inside the machine.
Soft ice cream
dose not come
out enough! 1. Is the raw material need lamp blinking? In the case of MIX LOW, the ejection amount
can become small.
In the case of MIX LOW, replenish the raw material.
2. The ejection amount can change by carburetor hole. The ejection amount can be large when a large
hole is used.
Soft ice cream
comes out too
much! 1. Soft ice cream becomes thin and ejection amount may become large as time passes.
Remake soft ice cream by using the recycling function to solve the problem.
2. Ejection amount can change by carburetor hole.
The ejection amount can be small when a small hole is used.
Soft ice cream
has gone bad. 1. This product must be cleaned daily.
The remaining raw material must be wasted and new raw material must be used to make
Soft ice cream.
The manufacturer is not responsible if this is not observed.
Overrun is not
working
correctly. 1. Be sure to familiarize yourself with the user instruction.
2. Overrun will be improved by replacing the carburetor with one having smaller holes.
Soft ice
creamhas gone
bad. 1. This product must be cleaned daily. The remaining raw material must be wasted
and new raw material must be used to make Soft ice cream.
The manufacturer is not responsible if this is not observed.