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Table 10. Diagnostic error messages (continued)

Code

Function

Result

Text message

Action

201

System memory

Failed

DIMMs in location DIMM n

(where n is the number of the socket that contains
the failing DIMM)

1. Reseat the failing

DIMM.

2. If the problem

remains, replace the
DIMM.

If the problem
persists, call for
service.

Test setup error: Corrupt BIOS in ROM

If your appliance does
not have the latest level
BIOS installed, update
the BIOS to the latest
level.

If the problem persists,
call for service.

Test setup error: Corrupt DMI BIOS, information in
BIOS is not as expected

68

300G User’s Reference

Содержание TotalStorage Network Attached Storage 300G

Страница 1: ...TotalStorage Network Attached Storage 300G User s Reference V ersion 1 Release 1 GA27 4271 00...

Страница 2: ......

Страница 3: ...TotalStorage Network Attached Storage 300G User s Reference V ersion 1 Release 1 GA27 4271 00...

Страница 4: ...ts A form for reader s comments is provided at the back of this publication If the form has been removed you may address your comments to International Business Machines Corporation Design Information...

Страница 5: ...ppliance Configuration Utility 8 Advanced Appliance Configuration Utility Agent 8 Advanced Appliance Configuration Utility Console 9 Universal Manageability Services 15 System requirements 15 Starting...

Страница 6: ...Service support 45 Before you call for service 46 Getting customer support and service 46 Getting help online www ibm com storage support nas 46 Getting help by telephone 47 Appendix C Purchasing add...

Страница 7: ...Figures 1 Diagnostics panel LEDs 29 2 Boot block jumper location 32 3 Battery removal 39 4 Battery replacement 40 Copyright IBM Corp 2001 v...

Страница 8: ...vi 300G User s Reference...

Страница 9: ...ons 34 4 Ethernet problems and actions 37 5 Supplementary CD directories 42 6 IBM Web sites for help services and information 45 7 Telephone numbers for warranted help and information 47 8 POST beep c...

Страница 10: ...viii 300G User s Reference...

Страница 11: ...resides Notes These notices provide important tips guidance or advice Attention These notices indicate possible damage to programs devices or data An attention notice is placed just before the instruc...

Страница 12: ...Related publications The following publications contain additional information about the Model G00 v IBM IBM 5196 TotalStorage Network Attached Storage 300G Model G00 Installation Guide GA27 4270 v IB...

Страница 13: ...pool of storage devices and then sends a response to the requestor To accelerate access to recently used data the appliance caches that information within its memory Caching increases the throughput o...

Страница 14: ...2 300G User s Reference...

Страница 15: ...residing on the same IP subnetwork Install the Advanced Appliance Configuration console application from the Supplementary CD onto a Windows NT 4 0 or more recent version or Windows 2000 workstation t...

Страница 16: ...appliance accessible to the end users You do this by adjusting information contained in the following task groups v Maintenance Date and Time v Network Setup on page 5 v Disks and Volumes on page 5 v...

Страница 17: ...ks and Volumes task group you can optionally repartition the user data drive Attention Note that although you will be using files in the system and maintenance drives it is strongly recommended that y...

Страница 18: ...e where you can manage local folders and create or modify file shares by clicking either Folders or Shares Clicking Folders takes you to the Volumes on Server Appliance page You can then select which...

Страница 19: ...nce s network configuration including assigning the IP address default gateway network mask and DNS server to be used by the appliance Start Universal Manageability Services on the appliance enabling...

Страница 20: ...lso benefit from using the Advanced Appliance Configuration Utility because it enables you to reserve and assign the appliance IP address in an orderly automated fashion Even when you use DHCP and do...

Страница 21: ...the Advanced Appliance Configuration Utility to assign network parameters such as IP addresses DNS and gateway server addresses subnet masks and hostnames v Group discovered appliances into function s...

Страница 22: ...ity console tree view in the left pane of the Advanced Appliance Configuration Utility console window Each appliance will appear in two locations in the tree view 1 Every discovered appliance is liste...

Страница 23: ...for which no appropriate family exists will appear in the Orphaned Externally Configured Appliances group The Tree View Panel contains the following items v All Appliances Every discovered appliance...

Страница 24: ...existing Family the Advanced Appliance Configuration Utility will place that appliance into that Family but will not change any other settings such as Host Name or DNS or Gateway addresses v Conflicti...

Страница 25: ...field 6 Click OK to save this Family Removing Appliances from Families Use the Remove Appliance to delete an appliance from the Advanced Appliance Configuration Utility console database and view panel...

Страница 26: ...nces Note The selected appliance must be running Universal Manageability UM Services as a UM Services client Also the systems management console the system that is running the Advanced Appliance Confi...

Страница 27: ...gement Interface DMI and Simple Network Management Protocol SNMP UM Services adds value to any of these supported workgroup or enterprise system management platforms Complete documentation on how to u...

Страница 28: ...the future use your new surname password combination instead of the default username password combination The first time you connect you may be prompted to install XML and Swing components Follow the...

Страница 29: ...n to the Model G00 3 From the Model G00 desktop while using Terminal Services Client and starting a browser Terminal Services and the IBM NAS Administration Console If you are familiar with Windows op...

Страница 30: ...ion page in the UM Services browser start the UM Services browser log in and then select Windows 2000 Terminal Services in the Appliances tab in the left pane of the UM Services browser This procedure...

Страница 31: ...v Tivoli SANergy v FastT Check These functions are described in detail in Chapter 4 Advanced administrative functions on page 21 Chapter 3 Configuration administration and management 19...

Страница 32: ...20 300G User s Reference...

Страница 33: ...tor or backup administrator Because NAS Backup Assistant only creates and launches scripts and is not a comprehensive backup application it does not support interactive error messages To check status...

Страница 34: ...same file that you just imported This will build a set list 6 Select the files and directories you want to restore by placing a check in the corresponding check box 7 In the bottom left corner of the...

Страница 35: ...he persistent image system such as maximum number of persistent images up to 250 cache full warning threshold cache size persistent image directory name and so on List the persistent images that have...

Страница 36: ...o obtain additional licenses from Tivoli to use SANergy client with this appliance Tivoli SANergy allows you to deliver shared data access at the speed of a SAN using Fibre Channel SCSI or SSA It give...

Страница 37: ...system 4 Install additional SANergy licenses on properly configured hardware clients You can read further details on SANergy in the online help FastT Check FastT Check allows you to manage and control...

Страница 38: ...26 300G User s Reference...

Страница 39: ...more information v Light path diagnostics Your appliance has light emitting diodes LEDs to help you identify problems with appliance components These LEDs are part of the light path diagnostics that a...

Страница 40: ...ify that v The power cord is properly connected to the appliance v The power outlet functions properly 2 The power supply has failed Action Replace the power supply If the problem persists have the sy...

Страница 41: ...Note This LED will not be lit if your appliance has only one power supply however the power is not redundant with only one power supply installed Check the PS1 and PS2 LEDs and replace the indicated...

Страница 42: ...oprocessors has failed or a microprocessor is installed in the wrong connector 1 Check the microprocessor failure LEDs on the system board 2 If a microprocessor failure LED is lit make sure that micro...

Страница 43: ...If the problem still persists have the system serviced DASD1 SCSI channel A has failed 1 If an amber LED on a hot swap hard disk drive is on replace the hard disk drive 2 Run the diagnostics programs...

Страница 44: ...the BIOS recovery files on the diskette Figure 2 shows the location of the boot block jumper on the system board To recover the BIOS 1 Turn off the appliance and peripheral devices and disconnect all...

Страница 45: ...ettings then Control Panel and finally you double click the icon for Intel PROSet II You can view the following using PROSet v Adapter parameters such as MAC Address and IP Address v Network link stat...

Страница 46: ...p Utility program 2 All cables and jumpers are installed correctly 3 The correct device driver is installed for the CD ROM drive If the problem remains call for service CD ROM drive is not recognized...

Страница 47: ...Refer to the hardware installation guide that came with this appliance for a list of supported options 2 You followed the installation instructions that came with the option 3 The option is installed...

Страница 48: ...ss conflict 2 The software is designed to operate on your appliance 3 Other software works on your appliance 4 The software that you are using works on another system If you received any error message...

Страница 49: ...thernet problems and actions Ethernet controller problem Suggested Action The appliance stops running when loading device drivers The PCI BIOS interrupt settings are incorrect Check the following v De...

Страница 50: ...e an interrupt with a dissimilar PCI device Try changing the IRQ assigned to the Ethernet adapter or the other device If the problem remains call for service The Ethernet controller stopped working wi...

Страница 51: ...on guide that came with this appliance and any special handling and installation instructions supplied with the replacement battery 2 Turn off the appliance and peripheral devices and disconnect all e...

Страница 52: ...nto an electrical outlet for the Power Control button to become active 6 Turn the appliance on 7 Start the Configuration Setup Utility program and set configuration parameters v Set the system date an...

Страница 53: ...is a startable CD that contains the preload image for your Model G00 and is used to recover the preloaded image on your appliance You must start your appliance using the Recovery Enablement Diskette b...

Страница 54: ...nce Configuration console and agent installation files The IBM Advanced Appliance Configuration agent is preinstalled as a Windows Powered service on the Model G00 To install the Advanced Appliance Co...

Страница 55: ...Tokyo 106 Japan The following paragraph does not apply to the United Kingdom or any other country where such provisions are inconsistent with local law INTERNATIONAL BUSINESS MACHINES CORPORATION PRO...

Страница 56: ...in the United States other countries or both Tivoli and NetView are trademarks of Tivoli Systems Inc in the United States other countries or both Intel MMX LANDesk Pentium Pentium II Xeon and Pentium...

Страница 57: ...sive support coverage During the IBM hardware product warranty period you may call the IBM Support Center 1 800 426 7378 in the U S for hardware product assistance covered under the terms of the IBM h...

Страница 58: ...read the information in any README files that come with your software Your Network Attached Server appliance comes with documentation that contains troubleshooting procedures and explanations of error...

Страница 59: ...of the problem v Exact wording of any error messages v Hardware and software configuration information for your system If possible be at your computer when you call In the U S and Canada these servic...

Страница 60: ...man Schweiz 01 212 1810 Switzerland French Suisse 022 310 0418 Switzerland Italian Svizzera 091 971 0523 United Kingdom United Kingdom 01475 555555 U S A and Puerto Rico U S A and Puerto Rico 1 800 42...

Страница 61: ...ice beyond the warranty period Warranty upgrades in the U S include v On site service to premium on site service If your warranty provides for on site service you can upgrade to premium on site servic...

Страница 62: ...50 300G User s Reference...

Страница 63: ...perator information panel is illuminated call for service Continuous beep The recovery enablement disk has booted your startup boot microprocessor has failed or your system board or speaker subsystem...

Страница 64: ...ystem is defective If you hear this beep combination twice both the system board and an optional video adapter have failed the test This beep combination might also indicate that the system board cont...

Страница 65: ...mory test has failed 2 3 3 Screen retrace tests have failed 2 3 4 Search for video ROM has failed 2 4 1 Screen test indicates the screen is operable 3 1 1 Timer tick interrupt test has failed 3 1 2 In...

Страница 66: ...e it If you cannot isolate and correct the problem call for service 129 An error was detected in the L1 cache of one of the microprocessors Action 1 If you just installed a microprocessor verify that...

Страница 67: ...essage 289 also occurred follow the instructions for that error message first 2 If you just installed or removed memory run the Configuration Setup Utility program then exit saving the new configurati...

Страница 68: ...ystem has isolated the problem to a memory module v If the system error light on the operator information panel is on check to see if the MEM LED on the diagnostic LED panel is on If it is on check th...

Страница 69: ...ust connected a new mouse or other pointing device turn off the appliance and disconnect that device Wait at least 5 seconds then turn on the appliance If the error message goes away replace the devic...

Страница 70: ...Reset push buttons is connected If the problem persists call for service 1303 I2C cable to Power Backplane not detected Action Make sure that the cable to the power backplane is connected If the probl...

Страница 71: ...e video connector If the monitor is connected correctly call for service 2462 A video memory configuration error occurred Action Make sure that the monitor cables are correctly and securely connected...

Страница 72: ...ailable to the PCI adapter Disabling the adapter BIOS on the adapter might correct the error Refer to the documentation provided with the adapter 00180200 A PCI adapter has requested an I O address th...

Страница 73: ...When an adapter fails replace it If the problem persists call for service 01295085 The ECC checking hardware test failed Action Call for service 01298001 No update data is available for processor 1 A...

Страница 74: ...y a failing part Troubleshooting and servicing of complex problems that are indicated by error messages should be performed by trained service personnel Sometimes the first error to occur causes addit...

Страница 75: ...ation that you can use to analyze the problem Starting the diagnostic programs Note To run the diagnostic programs you must start the appliance with the highest level password that is set That is if a...

Страница 76: ...hecks out OK but the problem persists during normal appliance operations a software error might be the cause If you suspect a software problem refer to the information that comes with the software pac...

Страница 77: ...e 2 Replace the USB keyboard and mouse with a standard keyboard and mouse 3 Turn on the appliance 4 Run the diagnostic test again Failed System board Call for service 020 PCI interface Failed System b...

Страница 78: ...m persists call for service Processor in socket id xyz is installed but not functioning where xyz identifies the microprocessor that is causing the error message Microprocessor in socket id xyz where...

Страница 79: ...VRM If the problem remains call for service VRM corresponding to Microprocessor in socket id xyz is not installed where xyz identifies the microprocessor whose VRM is causing the error message Instal...

Страница 80: ...ing DIMM 1 Reseat the failing DIMM 2 If the problem remains replace the DIMM If the problem persists call for service Test setup error Corrupt BIOS in ROM If your appliance does not have the latest le...

Страница 81: ...hardware problem associated with microprocessor in socket id xyz where xyz identifies the microprocessor that is causing the error message Failed Microprocessor in socket ID xyz where xyz identifies t...

Страница 82: ...service 302 Mouse Failed On system board pointing device test failed Replace the pointing device If the problem persists call for service 305 Video monitor Any message Refer to the information that ca...

Страница 83: ...supply 28 light path diagnostics 28 log event error 62 log continued test 64 M managing the appliance 7 messages diagnostic programs 62 65 POST 54 Microsoft Windows 2000 for Network Attached Storage G...

Страница 84: ...Storage Manager Client 1 trademarks 44 troubleshooting 27 troubleshooting charts 34 U UM Services launching 14 15 starting 15 using 15 Universal Manageability Services 7 W Windows 2000 for Network At...

Страница 85: ......

Страница 86: ...Printed in the United States of America on recycled paper containing 10 recovered post consumer fiber GA27 4271 00...

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