RAID-1 mirroring . . . . . . . . . . . . . . . . . . . . . . . . 85
Memory notes . . . . . . . . . . . . . . . . . . . . . . . . . 86
Adding more engine memory to increase performance . . . . . . . . . 86
Using the Recovery CD-ROM if you have added more processor memory
86
Chapter 8. Troubleshooting
. . . . . . . . . . . . . . . . . . . . 87
Shutting down and powering on the NAS Gateway 300 . . . . . . . . . . 87
Shutting down the NAS Gateway 300 when clustering is active . . . . . . 87
Powering on the NAS Gateway 300 when clustering is active . . . . . . . 88
Diagnostic tools overview . . . . . . . . . . . . . . . . . . . . . 88
Identifying problems using LEDs
. . . . . . . . . . . . . . . . . 89
POST . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
SCSI messages
. . . . . . . . . . . . . . . . . . . . . . . 92
Diagnostic programs . . . . . . . . . . . . . . . . . . . . . . 93
Troubleshooting the Ethernet controller . . . . . . . . . . . . . . . . 95
Network connection problems
. . . . . . . . . . . . . . . . . . 95
Gigabit Ethernet controller troubleshooting chart. . . . . . . . . . . . 96
Troubleshooting adapters . . . . . . . . . . . . . . . . . . . . . 97
Ethernet adapters . . . . . . . . . . . . . . . . . . . . . . . 97
Running adapter diagnostics . . . . . . . . . . . . . . . . . . 103
Testing the connection between two NAS Gateway 300s . . . . . . . . . 105
Power checkout . . . . . . . . . . . . . . . . . . . . . . . . 105
Replacing the battery . . . . . . . . . . . . . . . . . . . . . . 106
Temperature checkout . . . . . . . . . . . . . . . . . . . . . . 109
Recovering BIOS
. . . . . . . . . . . . . . . . . . . . . . . 109
Chapter 9. Using the Recovery and Supplementary CD-ROMs
. . . . . . 111
Using the Recovery Enablement Diskette and Recovery CD-ROM. . . . . . 111
Using the Supplementary CD-ROM . . . . . . . . . . . . . . . . . 114
Appendix A. Notices
. . . . . . . . . . . . . . . . . . . . . . 115
Trademarks. . . . . . . . . . . . . . . . . . . . . . . . . . 116
Appendix B. Getting help, service, and information
. . . . . . . . . . 117
Service support . . . . . . . . . . . . . . . . . . . . . . . . 117
Before you call for service . . . . . . . . . . . . . . . . . . . . 118
Getting customer support and service . . . . . . . . . . . . . . . . 118
Getting help online: www.ibm.com/storage/support
. . . . . . . . . . 118
Getting help by telephone
. . . . . . . . . . . . . . . . . . . 119
Appendix C. Purchasing additional services
. . . . . . . . . . . . 121
Warranty and repair services . . . . . . . . . . . . . . . . . . . 121
Appendix D. Symptom-to-part index
. . . . . . . . . . . . . . . . 123
Beep symptoms . . . . . . . . . . . . . . . . . . . . . . . . 123
No beep symptoms . . . . . . . . . . . . . . . . . . . . . . . 126
Information-panel system error LED . . . . . . . . . . . . . . . . . 126
Diagnostic error codes
. . . . . . . . . . . . . . . . . . . . . 131
Error symptoms . . . . . . . . . . . . . . . . . . . . . . . . 135
POST error codes . . . . . . . . . . . . . . . . . . . . . . . 140
Fan error messages
. . . . . . . . . . . . . . . . . . . . . . 146
Power-supply LED errors. . . . . . . . . . . . . . . . . . . . . 146
Power error messages
. . . . . . . . . . . . . . . . . . . . . 148
SCSI error codes
. . . . . . . . . . . . . . . . . . . . . . . 148
Bus fault messages. . . . . . . . . . . . . . . . . . . . . . . 149
DASD checkout . . . . . . . . . . . . . . . . . . . . . . . . 149
Contents
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Содержание TotalStorage NAS 300
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