IBM TotalStorage 201, Руководство пользователя

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Engine troubleshooting charts
You can use Table 5 to find solutions to problems that have the described
symptoms.
If you cannot find the problem in the table, go to “Starting the diagnostic programs”
on page 98 to test the appliance. If you have run the diagnostic test programs or if
running the tests does not reveal the problem, call for service.
The symptom appears in the left column of the table. Instructions and probable
solutions to the problem are in the right column. If you have just added new
software or a new option and your appliance is not working, do the following before
using the troubleshooting charts:
v
Remove the software or device that you just added.
v
Run the diagnostic tests to determine if your appliance is running correctly.
v
Reinstall the new software or new device.
Table 5. Engine troubleshooting symptoms and suggested actions
Device/Problem Symptom Suggested action
CD-ROM drive CD-ROM drive is not
recognized. Verify that:
1. The primary IDE channel is enabled in the
Configuration/Setup Utility program.
2. All cables and jumpers are installed correctly.
3. The correct device driver is installed for the CD-ROM drive.
If the problem remains, call for service.
Diskette drive Diskette drive in-use
light stays on, or the
system bypasses the
diskette drive. If there is a diskette in the drive, verify that:
1. The diskette drive is enabled in the Configuration/Setup Utility
program.
2. The diskette is good and not damaged. (Try another diskette if
you have one.)
3. The diskette contains the necessary files to start the
appliance.
4. Your software program is OK.
If the diskette drive in-use light stays on, or the system continues
to bypass the diskette drive, call for service.
Expansion enclosure
problems SCSI expansion
enclosure used to work,
but does not work now. Verify that:
1. The cables for all external SCSI options are connected
correctly.
2. The last option in each SCSI chain, or the end of the SCSI
cable, is terminated correctly.
3. Any external SCSI option is turned on. You must turn on an
external SCSI option before turning on the appliance.
For more information, see your SCSI and expansion enclosure
documentation.
General problems Problems such as
broken cover locks or
indicator lights not
working. Call for service.
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NAS 200 User’s Reference