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If you have just added new software or a new computer option and your
computer is not working, do the following before using the troubleshooting
charts:

1. Remove the software or device you just added.

2. Run the diagnostic programs to determine if your computer is running

properly. (See “IBM Enhanced Diagnostics program” on page 122 for
information about diagnostic programs provided with your computer.)

3. Reinstall the new software or new device.

The following directory will help you quickly locate problem categories in
the troubleshooting charts.

Problem type

Go to:

Diskette Drive

“Diskette drive problems” on page 112

General

“General problems” on page 115

Intermittent

“Intermittent problems” on page 115

Keyboard, mouse, or
pointing-device

“Keyboard, mouse, or pointing device
problems” on page 116

Memory

“Memory problems” on page 117

Monitor

“Monitor problems” on page 113

Option

“Option problems” on page 118

Parallel Port

“Parallel-port problems” on page 119

Printer

“Printer problems” on page 120

Serial Port 1

“Serial-port problems” on page 120

Serial Port 2

“Serial-port problems” on page 120

Software

“Software problems” on page 121

Universal Serial Bus
Ports

“Universal Serial Bus port problems” on
page 121

Chapter 6. Troubleshooting

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Содержание PC 300GL Type 6563

Страница 1: ...PC 300PL User Guide Type 6565 PC 300GL User Guide Types 6563 6564 6574...

Страница 2: ......

Страница 3: ...PC 300PL User Guide Type 6565 PC 300GL User Guide Types 6563 6564 6574 IBM...

Страница 4: ...e periodically made to the information herein these changes will be incorporated in new editions of the publication IBM may make improvements and or changes in the product s and or the program s descr...

Страница 5: ...ical outlets and cable lengths 11 Cable connections and switch settings 12 Desktop model connections 12 Tower model connections 13 Setting the voltage selection switch 14 Connecting cables 14 Turning...

Страница 6: ...36 Basics 36 Cleaning your computer 36 Moving your computer 38 Chapter 4 Using the Configuration Setup Utility program 39 Starting and using the Configuration Setup Utility program 39 Viewing and cha...

Страница 7: ...es 83 Internal drives 83 Drive specifications 85 Power and signal cables for internal drives 85 Installing internal drives desktop model 87 Installing internal drives tower model 90 Installing a secur...

Страница 8: ...round the world 133 Purchasing additional services 133 Enhanced PC support line 133 900 number operating system and hardware support line 134 Network and server support line 134 Ordering support line...

Страница 9: ...Electronic emission notices 154 Class B Notices 154 Class A Notices 156 Power cord notice 161 Index 163 Contents vii...

Страница 10: ...viii PC 300PL and PC 300GL User Guide...

Страница 11: ...cles Remove all cables from devices Attach power cord to outlet First attach all cables to devices Electrical current from power telephone and communication cables is hazardous To avoid shock hazard c...

Страница 12: ...ation t lephoniques et de transmission peut pr senter un danger Pour viter tout risque de choc lectrique connectez et d connectez ces c bles comme indiqu ci dessous lorsque vous installez ou d placez...

Страница 13: ...e caution when installing or modifying telephone lines Avoid using a telephone other than a cordless type during an electrical storm There may be a remote risk of electric shock from lightning Do not...

Страница 14: ...the CD ROM drive or DVD ROM drive could result in exposure to hazardous laser radiation There are no serviceable parts inside the CD ROM drive or DVD ROM drive Do not remove the drive covers Some CD...

Страница 15: ...exposition au rayon laser Pour toute intervention faites appel du personnel qualifi Certaines unit s de CD ROM DVD ROM peuvent contenir une diode laser de classe 3A ou 3B Tenez compte de la consigne...

Страница 16: ...ose of the battery as required by local ordinances or regulations ATTENTION Danger d explosion en cas de remplacement incorrect de la batterie Remplacer uniquement par une batterie IBM de type 33F8354...

Страница 17: ...re Selections CD that comes with your computer includes general information about using personal computers For information on how to access this online publication see About Your Software Hardware Mai...

Страница 18: ...xvi PC 300PL and PC 300GL User Guide...

Страница 19: ...he various features of the computer such as the type of microprocessor and the number of bays You can find this number on the small label on the front of your computer An example of a machine type mod...

Страница 20: ...Desktop model Tower model 2 PC 300PL and PC 300GL User Guide...

Страница 21: ...B non ECC DIMMs standard 64 MB 128 MB and 256 MB ECC DIMMs standard Maximum of 1024 MB 1 GB 512 KB flash memory for system programs Expansion slots One AGP video graphics slot Three PCI slots Internal...

Страница 22: ...nfiguration Setup Utility program this feature is called Remote Administration Automatic power on startup System Management SM BIOS and software Ability to store POST hardware test results Input outpu...

Страница 23: ...tures and other support programs are included See About Your Software for a detailed description of the preinstalled software Operating systems supported Microsoft Windows NT Workstation 4 0 Microsoft...

Страница 24: ...PC DOS 2000 SCO OpenServer 5 0 5 6 PC 300PL and PC 300GL User Guide...

Страница 25: ...ional power management features in use Heat output Approximate heat output in British thermal units Btu per hour Minimum configuration 256 Btu hr 75 watts Maximum configuration 706 Btu hr 207 watts Ai...

Страница 26: ...he optional power management features in use Heat output Approximate heat output in British thermal units Btu per hour Minimum configuration 256 Btu hr 75 watts Maximum configuration 706 Btu hr 207 wa...

Страница 27: ...mm 2 in of space around the computer for proper air circulation Arranging your workspace To get the most from your computer arrange both the equipment you use and your work area to suit your needs an...

Страница 28: ...eighs more than 100 pounds 45 4 Kg do not place it on the top of a desktop model computer Glare and lighting Position the monitor to minimize glare and reflections from overhead lights windows and oth...

Страница 29: ...s usually 51 mm 2 in of air space is sufficient Also make sure the vented air is not blowing on someone else Electrical outlets and cable lengths The location of electrical outlets and the length of p...

Страница 30: ...e connectors on the back of your computer You might not have all of the connectors shown Desktop model connections USB 1 Parallel Microphone Headphone Line Out Line In Keyboard Mouse Serial 1 Serial 2...

Страница 31: ...Tower model connections 1 1 2 2 USB 1 USB 2 Serial 2 Mouse Keyboard Serial 1 Parallel Microphone Line In Headphone Line Out DVI Monitor SVGA Monitor Chapter 2 Setting up your computer 13...

Страница 32: ...ly range is 180 265 V ac set the switch to 230 V Voltage Switch 115 Connecting cables The connectors on the rear of the computer have color coded icons to help you connect the cables properly Use the...

Страница 33: ...e to the monitor if it is not already attached and then to the monitor connector tighten the attachment screws Note If your computer has an SVGA monitor converter it might already be connected and it...

Страница 34: ...em Serial Device Desktop Serial Device Tower Any Universal Serial Bus USB device USB Device Desktop USB Tower Any optional device such as speakers microphones or headphones Audio Desktop Audio Tower 1...

Страница 35: ...rns on for a few seconds then turns off This is normal operation In some circumstances the computer might not turn off immediately when the power switch is pressed In this case hold the power switch d...

Страница 36: ...power switches for the monitor and the computer You see a logo screen while the computer performs a short self test When the task completes successfully the logo screen disappears the BIOS is loaded a...

Страница 37: ...tallation instructions are provided with the media or in README files on the diskettes or CDs Computers without preinstalled software If your computer came without a preinstalled operating system devi...

Страница 38: ...20 PC 300PL and PC 300GL User Guide...

Страница 39: ...ontrol that enables you to perform a specific function such as turning on the computer The lights are status indicators that tell you when a certain device is in use such as the diskette drive The fol...

Страница 40: ...iately turn off If this happens hold the power switch down for approximately 5 seconds and the computer will then turn off Power on light This status indicator lights when you turn on your computer Ha...

Страница 41: ...yed 4 If you have set a power on password a prompt appears on the screen If you have set both power on and administrator passwords you can type either password at the password prompt When you type you...

Страница 42: ...toring diskettes Data is stored on the magnetic surface of the diskette This surface is protected by a plastic cover If the cover is damaged do not use the diskette A damaged diskette might damage the...

Страница 43: ...ou cannot erase or change the data Most 3 5 inch diskettes have a write protect switch that can be used to prevent data from being written to or erased from the diskette If a 3 5 inch diskette does no...

Страница 44: ...ded CDs in CD ROM drives Use prerecorded CDs and CD RWs in CD RW drives Use DVDs CD RWs and prerecorded CDs in DVD drives DVDs and CD RWs will not work in CD ROM drives Do not insert any object other...

Страница 45: ...ces on the tray are positioned to hold the CD in place after you close the tray Several different retainer device designs are found on CD ROM drives For some you will need to rotate or extend two or m...

Страница 46: ...Alert on LAN helps to manage and monitor the hardware and software features of your computer Alert on LAN generates notifications when POST fails during a Wake on LAN attempt the computer is disconnec...

Страница 47: ...ation or to download this software visit http www ibm com pc us desktop lccm on the World Wide Web System Migration Assistant System Migration Assistant SMA delivers wizard like functionality to help...

Страница 48: ...lps protect against theft For instructions on installing a security U bolt see Installing a security U bolt on page 94 Diskette write protect switch To help deter software and data theft you can set t...

Страница 49: ...a PC 300PL 6565 your computer contains additional security features Some of these features include Enhanced Security a chassis intrusion detector a cover lock and keys for the computer chassis and IBM...

Страница 50: ...st enter the correct administrator password For information on setting passwords see Using an administrator password on page 45 Asset ID capability Asset ID capability is installed in the PC 300PL 656...

Страница 51: ...or displaying text or graphics For more information on video modes refer to Understanding Your Personal Computer provided on the Software Selections CD that comes with your computer Video device drive...

Страница 52: ...resh rate that the monitor supports If your monitor complies with the VESA Display Data Channel DDC standard it is probably already set to the highest refresh rate that the monitor and video controlle...

Страница 53: ...programs System programs are the basic layer of software built into your computer They include the power on self test POST the basic input output system BIOS code and the Configuration Setup Utility p...

Страница 54: ...tor from overheating Keep food and drinks away from all parts of your computer Food particles and spills might make the keyboard and mouse sticky and unusable Do not get the power switches or other co...

Страница 55: ...an the mouse To clean your mouse 1 Turn off the computer 2 Disconnect the mouse cable from the computer 3 Turn the mouse upside down Unlock the retainer on the bottom of the mouse by moving it in the...

Страница 56: ...es 3 Shut down your operating system and turn off the computer and all attached devices Your hard disk drive automatically parks the read write heads in a nondata area This process prevents damage to...

Страница 57: ...r is already on when you start this procedure you must shut down the operating system turn off the computer wait a few seconds until all in use lights go off and restart the computer Do not use Ctrl A...

Страница 58: ...Save Settings Restore Settings Load Default Settings Exit Setup Symbol Explanation An additional menu or screen is available 5 A change to that item has been made in the system configuration or the C...

Страница 59: ...settings select Save Settings before you exit Otherwise your changes will not be saved Keys Function Use these arrow keys to move among menu items until the item you want is highlighted Use these arr...

Страница 60: ...sword is entered the computer operating system will not start and you will not be able to use the keyboard to input any other information If you have a mouse connected to the mouse port it will remain...

Страница 61: ...remains locked Dual In the password prompt Dual mode the startup behavior of the computer depends on whether the computer is started from the computer power switch or by an unattended method such as...

Страница 62: ...Select Power On Password and press Enter 4 To delete a power on password select Delete Power On Password and go to step 9 5 To change a power on password select Change Power On Password and follow the...

Страница 63: ...or password If you enter the power on password you will only be able to view limited information Setting deleting or changing an administrator password An administrator password can be any combination...

Страница 64: ...erase a lost or forgotten password 1 Turn off the computer and all attached devices 2 Unplug the power cords for the computer and all attached devices from electrical outlets 3 Remove the cover See Re...

Страница 65: ...twork devices You can set these devices to request a user password an administrator password or not to require a password This way if you have a power on or administrator password set for your system...

Страница 66: ...equence are protected if the battery or CMOS memory fails The security EEPROM is protected from unauthorized access The security EEPROM cannot be read from or written to by any software application or...

Страница 67: ...erial number is an electronic number unique to every Pentium III microprocessor This feature is used primarily to enhance security with Internet transactions Models equipped with the Pentium III micro...

Страница 68: ...artup Sequence select First Startup Device and press Enter 5 Use the arrow keys to make your selection and press Enter 6 If necessary repeat the above steps for Second Startup Device Third Startup Dev...

Страница 69: ...network server to perform POST and BIOS updates To set Remote Administration follow these steps 1 Start the Configuration Setup Utility program See Starting and using the Configuration Setup Utility p...

Страница 70: ...er management menu in the Configuration Setup Utility program This section describes both advanced power management APM and automatic configuration and power interface ACPI power management features t...

Страница 71: ...n all models When the computer enters S1 mode power is maintained to all devices but microprocessor activity is halted Standby mode S3 Standby mode S3 is supported on some models If the standby mode s...

Страница 72: ...stored within a few seconds after any activity is detected OFF In this mode the monitor power is turned off To restore power to the monitor you must press the monitor power switch On some monitors you...

Страница 73: ...nother computer on your local area network LAN For more information see the documentation that comes with your network adapter Serial Port Ring Detect If your computer has an external modem connected...

Страница 74: ...e for network related settings Some models come with a network adapter or modem The following tables provide a quick reference to help you if your computer is connected to other computers on a network...

Страница 75: ...urth startup devices You might not be able to select four startup devices for your model Wake on PCI 1 Power Management 2 Automatic Power On 3 Wake on PCI 4 Enabled 5 Startup Sequence 6 Automatic Pres...

Страница 76: ...rtup devices You might not be able to select four startup devices on your model Serial Port Ring Detect 1 Power Management 2 Automatic Power On 3 Serial Port A Ring Detect 4 Enabled 5 Startup Sequence...

Страница 77: ...5 Startup Sequence 6 Automatic Press Esc to go back to the main menu 7 Start Options 8 Startup Sequence 9 Automatic Power On Startup Sequence 10 Enabled 11 First second third and fourth startup device...

Страница 78: ...60 PC 300PL and PC 300GL User Guide...

Страница 79: ...instructed to do so When you handle options and other computer components take these precautions to avoid static electricity damage Limit your movement Movement can cause static electricity to build...

Страница 80: ...www ibm com pc support You can also obtain information by calling the following telephone numbers Within the United States call 1 800 IBM 2YOU 1 800 426 2968 your IBM reseller or IBM marketing repres...

Страница 81: ...option after it is installed ConfigSafe allows you to restore the configuration to the previous settings When you started your computer for the first time ConfigSafe took a snapshot of the initial con...

Страница 82: ...les attached to the computer This includes power cords input output I O cables and any other cables connected to the computer 4 Remove the three thumbscrews located on the rear of the computer that ho...

Страница 83: ...er desktop model on page 64 You also will need to locate components inside your computer The following illustration will help you locate various components in your computer Bay 4 hard disk drive Bay 3...

Страница 84: ...rs of the drives DANGER Do not detach the power supply bracket from the power supply or remove any of the power supply screws 1 Unscrew the four screws securing the power supply to the rear of the com...

Страница 85: ...upply up and carefully rotate it toward the front of the chassis Lay it on the diskette drive bay taking care to give yourself room to access the rear of the drive bay with which you are working 6 To...

Страница 86: ...2 Unplug all power cords from electrical outlets 3 Disconnect all cables attached to the computer This includes power cords input output I O cables and any other cables connected to the computer 4 Rem...

Страница 87: ...Attention Proper cooling is required for the reliable performance of internal components Do not operate your computer with the cover removed Chapter 5 Installing options 69...

Страница 88: ...page 68 You also will need to locate components inside your computer The following illustration will help you locate various components in your computer PCI Adapter AGP Adapter Power Supply System Boa...

Страница 89: ...to see or hard to reach DANGER Do not detach the power supply bracket from the power supply or remove any of the power supply screws 1 Remove the screw securing the power supply to the rear of the cha...

Страница 90: ...4 Rotate the power supply toward the opened side slightly 72 PC 300PL and PC 300GL User Guide...

Страница 91: ...5 Pull the power supply forward and carefully rotate it toward the front of the chassis Lay it to the side 6 To replace the power supply reverse these steps Chapter 5 Installing options 73...

Страница 92: ...adapters see Working with adapters on page 79 When disconnecting cables be sure to note where they attach so you can correctly reattach them later Note For easier access to the system board in a towe...

Страница 93: ...r switch not on all models 13 Small rocker switch 14 Battery 15 Chassis intrusion detection connector 16 Wake on LAN connector 17 Alert on LAN connector 18 CD ROM connector 19 PCI adapter slot 1 2 PCI...

Страница 94: ...connectors on the system board see the system board label inside your computer Before you begin Read Safety information on page ix and Handling static sensitive devices on page 61 Read the instruction...

Страница 95: ...erly aligned with the connector Push the DIMM straight down into the connector until the retaining clips close Notches 4 Reinstall any adapters that you removed See Installing adapters desktop model o...

Страница 96: ...Read Safety information on page ix and Handling static sensitive devices on page 61 Turn off the computer and all other connected devices Disconnect all cables attached to the computer and remove the...

Страница 97: ...l an adapter up to 330 mm 13 inches long in the desktop model and 228 mm 9 inches long in the tower model Installing adapters desktop model Before you begin Read Safety information on page ix and Hand...

Страница 98: ...t to take advantage of the Alert on LAN feature of your computer you must install your network adapter in PCI slot 3 For the location of PCI slot 3 and the Wake on LAN connector see the diagram of the...

Страница 99: ...devices on page 61 Read the instructions that come with the new adapter Turn off the computer and all other connected devices Disconnect all cables attached to the computer and remove the computer co...

Страница 100: ...supported network adapter attach the Wake on LAN cable that comes with the adapter to the Wake on LAN connector on the system board This might not be necessary with all computers If you also want to t...

Страница 101: ...mputer uses to read and store data You can add drives to your computer to increase storage capacity and to enable your computer to read other types of media Some of the different drives available for...

Страница 102: ...Bay 4 hard disk drive Bay 3 diskette drive Bay 2 Bay 1 Bay 1 Bay 2 Bay 3 diskette drive Bay 4 hard disk drive 84 PC 300PL and PC 300GL User Guide...

Страница 103: ...ter than 41 3 mm 1 6 in high cannot be installed 2 Install removable media tape or CD drives in bays 1 and 2 only Power and signal cables for internal drives Cables connect integrated drive electronic...

Страница 104: ...The narrower signal cable has two connectors for attaching the diskette drive to the diskette drive connector on the system board Note To locate connectors on the system board see Identifying parts on...

Страница 105: ...e the United States and Canada contact your IBM reseller or IBM marketing representative Installing internal drives desktop model Before you begin Read Safety information on page ix and Handling stati...

Страница 106: ...the static shield in the drive bay into which you are installing the drive and gently pry the static shield loose from the drive bay Note To install a 3 5 inch drive into drive bay 2 a 5 25 inch bay y...

Страница 107: ...apping the bezel into place If the drive you installed is a removable media drive remove the bay panel from the front bezel and place the bezel frame that came with your computer over the drive bay 7...

Страница 108: ...ix and Handling static sensitive devices on page 61 Turn off the computer and all other connected devices Disconnect all external cables and power cords and then remove the computer cover see Removing...

Страница 109: ...bay Note To install a 3 5 inch drive into drive bay 2 a 5 25 inch bay you must obtain conversion kit PN 70G8165 For information on purchasing the kit contact your IBM reseller or IBM marketing represe...

Страница 110: ...as nonremovable media such as a hard disk drive replace the bay panel If the drive you installed is a removable media drive place the bezel frame that came with your computer over the drive bay 92 PC...

Страница 111: ...power supply by reversing the steps in Moving the power supply tower model on page 71 What to do next To work with another option go to the appropriate section To complete the installation go to Compl...

Страница 112: ...static sensitive devices on page 61 Turn off the computer and all other connected devices Disconnect all external cables and power cords and remove the computer cover see Removing the cover desktop m...

Страница 113: ...the cover and connecting the cables To replace the cover and connect cables to your computer 1 Ensure that all components have been reassembled correctly and that no tools or loose screws are left in...

Страница 114: ...Desktop Tower 96 PC 300PL and PC 300GL User Guide...

Страница 115: ...ility program Note For more information about error messages from resource conflicts see Chapter 6 Troubleshooting on page 99 Configuring Plug and Play adapters Along with the documentation that comes...

Страница 116: ...nfiguration changes that occurred the error message you see might be different from the one shown here If the preceding screen appears select Continue until you reach the Configuration Setup Utility p...

Страница 117: ...to a service technician You can check the hardware by following the procedures in this chapter You can also use the diagnostic programs provided with your computer see IBM Enhanced Diagnostics progra...

Страница 118: ...of basic input output system BIOS shadowing in random access memory RAM If POST finishes without detecting any problems the first screen of your operating system or application program appears if you...

Страница 119: ...application or operating system displayed Yes No 002 Continue at Step 004 003 You might have an I O device that is failing or an intermittent problem with your computer Go to IBM Enhanced Diagnostics...

Страница 120: ...your application program 010 Did the Configuration Setup Utility start automatically after the error message displayed Yes No 011 Follow the action for this error message described in POST error on pa...

Страница 121: ...ion Setup Utility program menu your operating system will start automatically unless there is an unresolved problem with the startup device Important If you did not change any settings in the Configur...

Страница 122: ...Timer failure Have the computer serviced 106 System board failure Have the computer serviced 114 External ROM checksum error 1 If you installed an adapter card remove the card and restart the computer...

Страница 123: ...lem persists have the computer serviced 164 CMOS RAM memory size does not match 1 Refer to Memory problems on page 117 2 If problem persists have the computer serviced 166 Boot block check sum error H...

Страница 124: ...tor was cleared This is an informational message No action is required 20x Memory error 1 Refer to Memory problems on page 117 2 If problem persists have the computer serviced 301 or 303 Keyboard erro...

Страница 125: ...or configuration error Have the computer serviced 962 Parallel port configuration error 1 See Parallel port problems on page 119 2 Have the computer serviced 11xx Serial port error xx serial port numb...

Страница 126: ...iguration Setup Utility program on page 39 and follow the instructions to reconfigure the PCI devices 1962 No startup device found 1 Go to Chapter 4 Using the Configuration Setup Utility program on pa...

Страница 127: ...ep tones For the following beep codes the numbers indicate the sequence and number of beeps For example a 2 3 2 error symptom a burst of two beeps three beeps then two beeps indicates a memory module...

Страница 128: ...ure 1 2 3 DMA page register write read test failure 1 2 4 RAM refresh verification failure 1 3 1 First 64 KB RAM test failure 1 3 2 First 64 KB RAM parity test failure 2 1 1 Secondary DMA register tes...

Страница 129: ...ries in the troubleshooting charts Problem type Go to Diskette Drive Diskette drive problems on page 112 General General problems on page 115 Intermittent Intermittent problems on page 115 Keyboard mo...

Страница 130: ...rtup sequence Use the Configuration Setup Utility program to verify this 3 The diskette you are using is good and not damaged Try inserting another diskette if you have one 4 The diskette is inserted...

Страница 131: ...n off the monitor Moving a color monitor while it is turned on might cause screen discoloration b Adjust the placement of the monitor and other devices so that they are at least 305 mm 12 in apart Als...

Страница 132: ...age 12 or Tower model connections on page 13 2 The necessary device drivers for the application programs are installed If you cannot correct the problem have the computer serviced The monitor works wh...

Страница 133: ...have the computer serviced Problems such as a broken cover lock or indicator lights not working Have the computer serviced Intermittent problems Action A problem occurs only occasionally and is diffic...

Страница 134: ...roblem have the computer serviced The mouse or pointing device does not work Verify that 1 The mouse or pointing device cable is securely attached to the proper connector on the computer Depending on...

Страница 135: ...on page 76 for instructions on adding DIMMs 2 The DIMMs are properly installed and securely connected 3 If you added or removed memory you saved the new configuration before exiting the Configuration...

Страница 136: ...d enough hardware resources for the adapter to function correctly See the documentation supplied with the adapter as well as the documentation for any other installed adapters to determine the resourc...

Страница 137: ...nal SCSI options must be turned on before the system is turned on For more information see the SCSI documentation that came with your SCSI device or devices If you cannot correct the problem have the...

Страница 138: ...online 2 The printer signal cable is securely connected to the correct parallel serial or USB port on the computer See Desktop model connections on page 12 or Tower model connections on page 13 for t...

Страница 139: ...oftware is designed to operate on your computer 3 Other software works on your computer 4 The software you are using works on another computer If you received any error messages while using the softwa...

Страница 140: ...nostics to diagnose and isolate hardware problems To start the IBM Enhanced Diagnostics program from the Product Recovery CD or the Device Driver and IBM Enhanced Diagnostics CD you might need to chan...

Страница 141: ...en you finish running the diagnostic program remove the CD from the CD ROM drive and turn off the computer 5 If you changed the startup sequence restore it to the original settings To download the lat...

Страница 142: ...reen For help press F1 Other diagnostic programs on the Software Selections CD The Software Selections CD that comes with your computer also contains diagnostic programs designed specifically for cert...

Страница 143: ...owever no battery lasts forever If the battery fails the date time and configuration information including passwords are lost An error message is displayed when you turn on the computer See Lithium ba...

Страница 144: ...ess to the battery See Installing adapters desktop model on page 79 or Installing adapters tower model on page 80 for instructions for replacing adapters 8 Replace the cover and plug in the power cord...

Страница 145: ...Station Workstations U S http www ibm com pc us accessories Options by IBM U S http www ibm com pc us netfinity IBM Netfinity Servers U S You can select a country specific Web site from these pages He...

Страница 146: ...numbers of your IBM hardware products Description of the problem Exact wording of any error messages Hardware and software configuration information If possible be at your computer when you call A com...

Страница 147: ...ing system or application program Getting customer support and service Purchasing an IBM PC hardware product entitles you to standard help and support during the warranty period If you need additional...

Страница 148: ...rooms searchable databases and more Technical information is available on a wide range of topics such as Hardware setup and configuration Preinstalled software Windows OS 2 and DOS Networking Communi...

Страница 149: ...chnical support representatives are available to assist you with questions you might have on the following Setting up your computer and IBM monitor Installing and setting up IBM options purchased from...

Страница 150: ...e France 01 69 32 40 03 Germany Deutschland 069 6654 9003 Ireland Ireland 01 815 9207 Italy Italia 02 4827 5003 Luxembourg Luxembourg 298 977 5060 Netherlands Nederland 020 504 0531 Norway Norge 2 305...

Страница 151: ...u can purchase additional services such as support for IBM and non IBM hardware operating systems and application programs network setup and configuration upgraded or extended hardware repair services...

Страница 152: ...addition many popular non IBM adapters and network interface cards are supported This service includes all of the features of the Enhanced PC Support Line plus Installing and configuring client workst...

Страница 153: ...The standard upgrade provides a trained servicer within the next business day 9 a m to 5 p m local time Monday though Friday The premium upgrade provides 4 hour average response 24 hours a day 7 days...

Страница 154: ...vailable for purchase from IBM For a list of publications available in your country In the U S Canada and Puerto Rico call 1 800 879 2755 In other countries contact your IBM reseller or IBM marketing...

Страница 155: ...ble on the Product Recovery CD or the Device Driver and IBM Enhanced Diagnostics CD They are not on the Software Selections CD You can use the CD to Install some software products and online books dir...

Страница 156: ...ructions on the screen or 1 In Access IBM click Customize For information about opening Access IBM see About Your Software 2 In the Customize menu click Install Software 3 When prompted insert the Sof...

Страница 157: ...owing information The model and type M T numbers and the serial number S N for your computer are located on a label on the rear of the computer Device records Use the following tables to keep a record...

Страница 158: ...ector A Serial Connector B USB Connector 1 USB Connector 2 Monitor Connector Audio Connectors Keyboard Connector 104 key keyboard Other Mouse Connector ScrollPoint mouse 2 button mouse Other 5 25 Inch...

Страница 159: ...ms This Statement of Limited Warranty includes Part 1 General Terms and Part 2 Country unique Terms The terms of Part 2 may replace or modify those of Part 1 The warranties provided by IBM in this Sta...

Страница 160: ...the type of service designated for the Machine and will manage and install engineering changes that apply to the Machine If a Machine does not function as warranted during the warranty period and IBM...

Страница 161: ...t that all removed items are genuine and unaltered The replacement may not be new but will be in good working order and at least functionally equivalent to the item replaced The replacement assumes th...

Страница 162: ...es from IBM including fundamental breach negligence misrepresentation or other contract or tort claim IBM is liable for no more than 1 damages for bodily injury including death and damage to real prop...

Страница 163: ...information Some IBM Machines are eligible for on site warranty service depending on the country where service is performed IBM will provide warranty service without charge for 1 parts and labor durin...

Страница 164: ...assistance via telephone with how to questions and those regarding Machine set up and installation will be provided WITHOUT WARRANTIES OF ANY KIND Warranty Service To obtain warranty service for the M...

Страница 165: ...in a Machine which you return to IBM or your reseller for any reason You should remove all such information from the Machine prior to its return Production Status Each IBM Machine is manufactured fro...

Страница 166: ...r which IBM is not responsible Limitation of Liability The following is added to this Section Where IBM is in breach of a condition or warranty implied by the Trade Practices Act 1974 IBM s liability...

Страница 167: ...ania Armenia Belarus Bosnia and Herzegovina Bulgaria Croatia Czech Republic Georgia Hungary Kazakhstan Kirghizia Federal Republic of Yugoslavia Former Yugoslav Republic of Macedonia FYROM Moldova Pola...

Страница 168: ...th fraud or gross negligence and for express warranty In item 2 replace U S 100 000 with 1 000 000 DEM The following sentence is added to the end of the first paragraph of item 2 IBM s liability under...

Страница 169: ...laim from IBM TURKIYE Production Status The following replaces this Section IBM fulfils customer orders for IBM Machines as newly manufactured in accordance with IBM s production standards UNITED KING...

Страница 170: ...s You can send license inquiries in writing to IBM Director of Licensing IBM Corporation North Castle Drive Armonk NY 10504 1785 U S A Any references in this publication to non IBM Web sites are provi...

Страница 171: ...ut IBM PC products and the Year 2000 visit our Web site at http www ibm com pc year2000 The information and tools there can help you with your Year 2000 transition plan especially if you have multiple...

Страница 172: ...device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can...

Страница 173: ...B emission compliance statement This Class B digital apparatus complies with Canadian ICES 003 Avis de conformit la r glementation d Industrie Canada Cet appareil num rique de classe B est conforme la...

Страница 174: ...r to meet FCC emission limits IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications t...

Страница 175: ...mpany requirements 1 This device complies with Part 68 of the FCC rules A label is affixed to the device that contains among other things the FCC registration number USOC and Ringer Equivalency Number...

Страница 176: ...contact your Authorized Reseller or see the Diagnostics section of this manual for information 7 This device may not be used on coin service provided by the telephone company Connection to party lines...

Страница 177: ...ices does not exceed 5 tiquette d homologation du minist re des Communications du Canada AVIS L tiquette d Industrie Canada identifie le mat riel homologu Cette tiquette certifie que le mat riel est c...

Страница 178: ...faire ces raccordements lui m me il doit avoir recours un service d inspection des installations lectriques ou un lectricien selon le cas AVIS L indice d quivalence de la sonnerie IES assign chaque d...

Страница 179: ...SVT or SJT three conductor cord a maximum of 15 feet in length and a parallel blade grounding type attachment plug rated 15 amperes 125 volts For units intended to be operated at 230 volts U S use Use...

Страница 180: ...Spain Sudan Sweden Syria Togo Tunisia Turkey former USSR Vietnam former Yugoslavia Zaire Zimbabwe 13F9997 Denmark 14F0015 Bangladesh Burma Pakistan South Africa Sri Lanka 14F0033 Antigua Bahrain Brune...

Страница 181: ...up Utility program 43 forgotten 46 setting 45 using 45 air circulation 11 America Online 130 antiglare filter 10 arranging workspace 9 asset id capability 32 assistance 127 audio features 34 ports 34...

Страница 182: ...ting 41 starting 39 updating 35 connecting cables external 97 input output devices 12 13 connecting continued internal drives 85 connectors input output 12 13 on system board 70 74 cord power 11 cover...

Страница 183: ...emission notices 154 electronic support 130 energy saving features 52 enhanced diagnostics 122 enhanced security 31 refid asf cover lock 31 erasing passwords 46 error messages resource conflicts 97 ex...

Страница 184: ...keyboard connector 12 13 locked 42 locking 31 problems 116 speed changing 50 using 10 keyboard locking 31 keys 31 L LAN wake up requests 55 LANClient Control Manager LCCM 29 laser compliance statement...

Страница 185: ...nstalled 139 problems 118 119 options available 62 installing 61 recording information 139 ordering support line services 134 P padlock loop 30 parallel port location 12 13 problems 119 passwords 42 a...

Страница 186: ...esolution 34 resource conflicts 79 83 97 resource conflicts error messages 97 ribbon cables 85 RPL description 28 S safety electrical ix screen filter 10 SCSI cables 86 installing devices 86 SDRAM 3 s...

Страница 187: ...ystem Migration Assistant SMA 29 T tape drive 83 85 technical support fee 133 technical support remote 131 technical support warranty 131 telephone assistance 131 telephone cable disconnecting 69 towe...

Страница 188: ...s and upgrades 135 warranty service 131 warranty statements 141 work area arranging 9 World Wide Web home page 127 129 write protecting diskettes 25 write protect switch setting 78 170 PC 300PL and PC...

Страница 189: ......

Страница 190: ...IBM Part Number 10K2713 Printed in U S A September 1999 1 K2713...

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