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Purchasing additional services

During and after the warranty period, you can purchase additional services,
such as support for IBM and non-IBM hardware, operating systems, and
application programs; network setup and configuration; upgraded or extended
hardware repair services; and custom installations. Service availability and
service name might vary by country or region.

For more information about these services, see the online information.

Chapter 5. Getting information, help, and service

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Содержание NetVista

Страница 1: ...NetVista Quick Reference Inside Safety warranty and other notices Computer setup Software recovery Troubleshooting and diagnostics IBM help and service...

Страница 2: ......

Страница 3: ...NetVista Quick Reference...

Страница 4: ...Appendix A Warranty information on page 33 and Appendix B Notices on page 51 First Edition March 2002 Copyright International Business Machines Corporation 2002 All rights reserved US Government User...

Страница 5: ...rmation 11 Chapter 3 Recovering software 13 Performing a software recovery 13 Solving recovery problems 14 Changing the startup sequence 15 Recovering or installing device drivers 16 Chapter 4 Trouble...

Страница 6: ...Television output notice 52 Trademarks 52 Electronic emissions notices 52 Federal Communications Commission FCC and telephone company requirements 56 Power cord notice 59 iv NetVista Quick Reference...

Страница 7: ...n the installation and configuration procedures v Connect and disconnect cables as described in the following table when installing moving or opening covers on this product or attached devices To conn...

Страница 8: ...ntraire mentionn e dans les proc dures d installation et de configuration v Lorsque vous installez que vous d placez ou que vous manipulez le pr sent produit ou des p riph riques qui lui sont raccord...

Страница 9: ...tilisation de mauvaise manipulation ou de mise au rebut inappropri e Ne pas v Lancer ou plonger dans l eau v Chauffer plus de 100 C 212 F v R parer ou d sassembler Mettre au rebut les batteries usag e...

Страница 10: ...models are equipped from the factory with a CD ROM drive or a DVD ROM drive CD ROM drives and DVD ROM drives are also sold separately as options CD ROM drives and DVD ROM drives are laser products Th...

Страница 11: ...lasse 1 conforme aux normes CEI 825 et CENELEC EN 60 825 Lorsqu une unit de CD ROM DVD ROM est install e tenez compte des remarques suivantes ATTENTION Pour viter tout risque d exposition au rayon las...

Страница 12: ...x NetVista Quick Reference...

Страница 13: ...ss IBM is on your desktop or click Start Access IBM to learn more details about the following topics v Using your computer v Installing software from the Software Selections CD v Installing hardware o...

Страница 14: ...xii NetVista Quick Reference...

Страница 15: ...curved front to relieve pressure on the thighs Adjust the seat so that your thighs are parallel to the floor and your feet are either flat on the floor or on a footrest When using the keyboard keep y...

Страница 16: ...to clean your monitor screen periodically using a soft cloth moistened with a nonabrasive liquid glass cleaner Air circulation Your computer and monitor produce heat The computer has a fan that pulls...

Страница 17: ...e USB connectors at the rear of the computer The Rapid Access Wireless Keyboard and the ScrollPoint Wireless Mouse operate with this receiver If your keyboard and mouse come with software and document...

Страница 18: ...4 NetVista Quick Reference...

Страница 19: ...red cable end with a red connector 1 Check the position of the voltage selection switch on the rear of the computer Use a ballpoint pen to slide the switch if necessary v If the voltage supply range...

Страница 20: ...nection on the back of the computer to set up your modem 2 Attach one end of the telephone cable to the telephone and the other end to the telephone connector on the back of the computer Attach one en...

Страница 21: ...without disturbing anyone This connector might be located on the front of the computer 8 If you have powered speakers with an ac adapter use the following instructions a Connect the cable that runs b...

Страница 22: ...lel connection 5 Ethernet Use this connector to attach the computer to an Ethernet type local area network or to a cable modem Important To operate the computer within FCC limits when it is connected...

Страница 23: ...ully before using the programs on this computer These agreements detail your rights obligations and warranties for the software on this computer By using these programs you accept the terms of the agr...

Страница 24: ...has important information about reinstalling factory installed software Chapter 3 Recovering software on page 13 contains the information about recovering factory installed software Using the Softwar...

Страница 25: ...ur computer serviced The service technician will probably ask you for this information The machine type model and serial number are labeled on your computer Use the following table to record this info...

Страница 26: ...12 NetVista Quick Reference...

Страница 27: ...overy program does not work or will not start as described see Solving recovery problems on page 14 To recover your factory installed software use the Product Recovery program on the hard disk This se...

Страница 28: ...ormation on how to contact IBM Solving recovery problems If you are unable to access the Product Recovery program either the Product Recovery program is damaged or there is a problem with the hard dis...

Страница 29: ...e 27 for further information Changing the startup sequence When your computer starts up a configured list of startup boot devices determines which devices and in what sequence they are checked If your...

Страница 30: ...your operating system must be installed on your computer Make sure that you have the documentation and software media for the device Device drivers for IBM installed devices are located on the comput...

Страница 31: ...ntains a file with an inf extension you can use the Add New Hardware program located in the Windows Control Panel to reinstall the device driver Not all device drivers can be reinstalled using this pr...

Страница 32: ...18 NetVista Quick Reference...

Страница 33: ...power is on If you cannot correct the problem have the computer serviced The monitor screen is blank Verify that v The monitor cable is securely attached to the rear of the monitor and to the rear of...

Страница 34: ...not work When the wireless receiver is installed a software utility provides status icons and help information in the lower right corner of your desktop just above the default Windows task bar Click h...

Страница 35: ...tteries in the mouse v Change the channel on the mouse If you cannot correct the problem have the computer serviced The operating system will not start Verify that v There is no diskette in the disket...

Страница 36: ...r not accessible the IBM Enhanced Diagnostics can be run from the Enhanced Diagnostics diskette 1 Shut down your operating system and turn off the computer 2 When you turn on your computer press and h...

Страница 37: ...Shut down or restart your computer Error codes The following table includes some of the more common error codes that might be displayed when your computer is performing the power on self test POST v R...

Страница 38: ...un IBM Setup Utility This error is cleared the next time the computer is turned on 860x x any number A pointing device or mouse error has occurred Verify that the pointing device or mouse is securely...

Страница 39: ...hat you hear If you call for service you will be asked for the beep patterns v If the beep pattern is not in this book more in depth troubleshooting is required If the operating system starts when you...

Страница 40: ...26 NetVista Quick Reference...

Страница 41: ...al Computing home page is http www ibm com pc You can find support information for your IBM products including supported options at http www ibm com pc support If you click Profile from the support pa...

Страница 42: ...rained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem v IBM hardware repair If the problem is determined...

Страница 43: ...http www ibm com pc support and click Support Phone List Country Telephone number Austria sterreich 01 24 592 5901 Belgium Dutch Belgie 02 210 9820 Belgium French Belgique 02 210 9800 Canada Toronto...

Страница 44: ...vice all models of a particular machine type In some countries fees and restrictions might apply at the time of service To determine whether your computer is eligible for International Warranty Servic...

Страница 45: ...ardware operating systems and application programs network setup and configuration upgraded or extended hardware repair services and custom installations Service availability and service name might va...

Страница 46: ...32 NetVista Quick Reference...

Страница 47: ...the warranty period IBM will charge you for any labor it provides in performance of the repair or replacement v The IBM Machine Warranties Web site at http www ibm com servers support machine_warranti...

Страница 48: ...and Parts 1 year Labor 1 year 2292 United States Parts 1 year Labor 1 year 6029 Europe Middle East Africa and China PRC Parts 3 years Labor 3 years United States Canada Australia New Zealand Banglades...

Страница 49: ...Middle East and Africa Parts 3 years Labor 3 years All other countries and regions worldwide Parts 3 years Labor 1 year 6649 United States Europe Middle East and Africa Parts 3 years Labor 3 years Can...

Страница 50: ...n Thailand and Japan Parts 3 years Labor 1 year 6832 United States Latin America Europe Middle East and Africa Parts 3 year Labor 3 years All other countries and regions worldwide Parts 1 year Labor 1...

Страница 51: ...worldwide Parts 3 years Labor 1 year 8308 All countries and regions worldwide Parts 3 years Labor 3 years 8309 8310 Argentina Europe Middle East Africa and China PRC Parts 3 years Labor 3 years United...

Страница 52: ...re might be changes that are required after a product has been shipped from IBM In those instances IBM will make Engineering Changes ECs available that apply to your hardware The following items are n...

Страница 53: ...Calling for service If possible be at your computer when you call Please have the following information ready v Machine type model and serial number v Description of the problem v Exact wording of any...

Страница 54: ...of Installation The date on your sales receipt is the Date of Installation unless IBM or your reseller informs you otherwise If a Machine does not function as warranted during the warranty period and...

Страница 55: ...s are designated as Customer Replaceable Units called CRUs e g keyboards memory or hard disk drives IBM ships CRUs to you for replacement by you You must return all defective CRUs to IBM within 30 day...

Страница 56: ...egardless of the basis on which you are entitled to claim damages from IBM including fundamental breach negligence misrepresentation or other contract or tort claim except for any liability that canno...

Страница 57: ...26 7378 CANADA Governing Law The following replaces laws of the country in which you acquired the Machine in the first sentence laws in the Province of Ontario UNITED STATES Governing Law The followin...

Страница 58: ...e Agreement to submit to arbitration The arbitration award shall be final and binding for the parties without appeal and the arbitral award shall be in writing and set forth the findings of fact and t...

Страница 59: ...e IBM Warranty for Machines The following paragraph is added to this Section The warranties specified in this Section are in addition to any rights you may have under the Consumer Guarantees Act 1993...

Страница 60: ...stonia Finland France Germany Greece Iceland Ireland Italy Latvia Lithuania Luxembourg Netherlands Norway Portugal Spain Sweden Switzerland or United Kingdom you may obtain warranty service for that M...

Страница 61: ...d exclusively by the Commercial Court of Paris 4 Angola Bahrain Botswana Burundi Egypt Eritrea Ethiopia Ghana Jordan Kenya Kuwait Liberia Malawi Malta Mozambique Nigeria Oman Pakistan Qatar Rwanda Sao...

Страница 62: ...poses of this item the term Machine includes Machine Code and Licensed Internal Code Applicability of suppliers and resellers unchanged FRANCE Limitation of Liability The following replaces the second...

Страница 63: ...wing replaces the third paragraph of this Section Unless otherwise provided by mandatory law IBM and your reseller are not liable for any of the following items 1 and 2 unchanged 3 indirect damages ev...

Страница 64: ...1979 or Section 2 of the Supply of Goods and Services Act 1982 Applicability of suppliers and resellers unchanged The following is added to the end of this Section IBM s entire liability and your sol...

Страница 65: ...CHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FIT...

Страница 66: ...ance and Word Pro are trademarks of Lotus Development Corporation and or IBM Corporation in the United States other countries or both Microsoft Windows and Windows NT are trademarks of Microsoft Corpo...

Страница 67: ...vide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance w...

Страница 68: ...tibility IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product including the fitting of non IBM option car...

Страница 69: ...orme la norme NMB 003 du Canada Australia and New Zealand Class A statement Attention This is a Class A product In a domestic environment this product may cause radio interference in which case the us...

Страница 70: ...ermine the quantity of devices you may connect to your telephone line and still have those devices ring when your number is called In most but not all areas the sum of the RENs of all devices should n...

Страница 71: ...chnical Requirements documents The Department does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be...

Страница 72: ...ign par le fournisseur L entreprise de t l communications peut demander l utilisateur de d brancher un appareil la suite de r parations ou de modifications effectu es par l utilisateur ou cause de mau...

Страница 73: ...ion are usually available only in that country or region IBM power cord part number Used in these countries and regions 13F9940 Argentina Australia China PRC New Zealand Papua New Guinea Paraguay Urug...

Страница 74: ...via Brazil Canada Cayman Islands Colombia Costa Rica Dominican Republic Ecuador El Salvador Guatemala Guyana Haiti Honduras Jamaica Japan Korea South Liberia Mexico Netherlands Antilles Nicaragua Pana...

Страница 75: ......

Страница 76: ...Part Number 49P0910 Printed in the United States of America on recycled paper containing 10 recovered post consumer fiber 1P P N 49P0910...

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