In the U.S. and Canada, these services are available 24 hours a day, 7 days a
week. In the U.K., these services are available Monday through Friday, from
9:00 a.m. to 6:00 p.m.
Note:
Response times vary; may exclude some holidays.
If possible, be at your computer when you call. Please have the following
information ready:
v
Machine type and model
v
Serial numbers of your IBM hardware products
v
Description of the problem
v
Exact wording of any error messages
v
Hardware and software configuration information
Telephone numbers
Phone numbers are subject to change without notice. For the most up-to-date
phone numbers, go to http://www.ibm.com/pc/support/ and click
Support
Phone List
.
Country
Telephone number
Austria
Österreich
01-24 592 5901
Belgium - Dutch
Belgie
02-210 9820
Belgium - French
Belgique
02-210 9800
Canada
Toronto only
416-383-3344
Canada
Canada - all other
1-800-565-3344
Denmark
Danmark
45 20 82 00
Finland
Suomi
09-459 6960
France
France
02 38 55 74 50
Germany
Deutschland
07032-1549 201
Ireland
Ireland
01-815 9200
Italy
Italia
02-7031 6101
Luxembourg
Luxembourg
298-977 5063
Netherlands
Nederland
020-514 5770
Norway
Norge
66 81 11 00
Portugal
Portugal
21-791 51 47
Spain
España
91-662 49 16
Sweden
Sverige
08-477 4420
Switzerland
Schweiz/Suisse/Svizzera
058-333 0900
United Kingdom
United Kingdom
01475-555 055
U.S.A. and Puerto Rico
U.S.A. and Puerto Rico
1-800-772-2227
Chapter 5. Getting information, help, and service
29
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