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Chapter 3: Supported Reports and KPIs
44 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack
T1ChannelsActive Total number of T1 channels currently in use in the target device
T1SpansInService Total number of T1 spans available in the target device
TollBypassCall Identifies a call where the caller is an internal extension, managed by the
CallManager and where the callee can be an internal extension or any
external PSTN Number, with one or more following criteria: - Outbound
call - Off-net call - The call is going through a PSTN Gateway and caller site
and PSTN Gateway site are different - An intersiteLegacyPBXCall can be
also a TollBypassCall, if the PSTN Gateway site is different from the caller
site. - TollBypass calls are interesting to save money for long distance or
international calls using a remote PSTN Gateway with local fees7
Example: A caller in Boston makes a call to an external PSTN number base
in London. Because there is an IP-VPN between the Boston office and the
London office with a PSTN Gateway in London, the call goes through the
IP network until the Londons PSTN Gateway.
TollbypassCallDuration Time value in seconds of the call duration, when the call is classified as a
TollBypass call.
Total Number of Calls (Nb) CME(Bulk)
VOIP Cisco Total number of inbound and outbound calls for this Call Manager device.
Total Number of Outgoing External Calls
(Nb) Any Outbound call going to the PSTN. This metric is a subset of the
Cluster Total Number of External Calls.An Outgoing External call is define
as: - A Local Call - A Long Distance Call - An International Call
Total Number of VoiceMail Direct Calls (Nb)
CME(Bulk) VOIP Cisco Total number of VoiceMail Calls that are Direct call to VoiceMail. This is
the case when a user dials directly his VoiceMail. This metric is the opposite
of ForwardToVoiceMail.
UnsuccessfulCall Identifies a call which has not been successfully established. In this case, the
call setup has been rejected and the communication never started between
the 2 parties. An Unsuccessful call can be an Inbound, Outbound, or any
type of call described above.
VoiceMailCall Identifies a call where the final destination (callee) is a VoiceMail. The
VoiceMail application is managed through a specific range of extensions
number, defined site by site, using the global variable
VoiceMailExtensionRange.
VoicemailCallDuration Time value in Seconds of any call duration with the VoiceMail application.
VoicemailPackets Number of Packets Sent + Received by the subelement during a call with
the VoiceMail. This metric comes from the CMR table. Its set only once the
call is established with one of the VoiceMail extension.
Table 2: Key performance indicators
KPI Comment