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Chapter 3: Supported Reports and KPIs
38 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack
ClusterShortCall Identifies a call successfully established, but with a call duration less than 1
second. In this case, the CallManager set the CallDuration value to 0 in the
CDR table. A ShortCall call is also: - A Successful call - Any Inbound,
Outbound, or other type of call described above.
ClusterSuccessfulCall Identifies a call successfully established. Once the call is established, the
communication starts between the 2 parties. A successful call can be an
Inbound, Outbound, or any type of call described above.
ClusterTollBypassCall Identifies a call where the caller is an internal extension, managed by the
CallManager and where the callee can be an internal extension or any
external PSTN Number, with one or more following criteria: - Outbound
call - Off-net call - The call is going through a PSTN Gateway and caller site
and PSTN Gateway site are different - An intersiteLegacyPBXCall can be
also a TollBypassCall, if the PSTN Gateway site is different from the caller
site. - TollBypass calls are interesting to save money for long distance or
international calls using a remote PSTN Gateway with local fees7
Example: A caller in Boston makes a call to an external PSTN number base
in London. Because there is an IP-VPN between the Boston office and the
London office with a PSTN Gateway in London, the call goes through the
IP network until the Londons PSTN Gateway.
ClusterTotalCall Total Number of Calls (including call attempts) for the complete Cluster.
ClusterUnsuccessfulCall Identifies a call which has not been successfully established. In this case, the
call setup has been rejected and the communication never started between
the 2 parties. An Unsuccessful call can be an Inbound, Outbound, or any
type of call described above.
ClusterVoiceMailCall Identifies a call where the final destination (callee) is a VoiceMail. The
VoiceMail application is managed through a specific range of extensions
number, defined site by site, using the global variable
VoiceMailExtensionRange.
ClusterVoicemailCallDuration Time value in Seconds of any call duration with the VoiceMail application.
ClusterVoicemailPackets Number of Packets Sent + Received by the subelement during a call with
the VoiceMail. This metric comes from the CMR table. Its set only once the
call is established with one of the VoiceMail extension.
DSP Card Availability (percent) DSP card availability percentage
DSP Card Resource Utilization (percent) Total percentage of DSPs in used for a DSP card
EncryptedCallsActive Total number of currently active encrypted calls
EncryptedPartiallyRegisteredPhones Total number of encrypted extensions which have not completed the
registration process
EncryptedRegisteredPhones Total number of active authenticated calls
FXOPortsActive Total number of FXO ports currently in use in the target device
FXOPortsInService Total number of FXO ports available in the target device
FXSPortsActive Total number of FXS ports currently in use in the target device
FXSPortsInService Total number of FXS ports available in the target device
Table 2: Key performance indicators
KPI Comment