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Appendix A. Online Support Information

This section describes online technical support services available to help
repair the Aptiva computer.

This section covers:

IBM PC Company Bulletin Board Service (BBS)

IBM PC Company Fax-Back Service

IBM Online HelpCenter on Prodigy, America Online, CompuServe

IBM useful sites on the World Wide Web (WWW)

Online technical support offers convenient and valuable information when
you need it. IBM offers support areas on several online services where you
can work with IBM technicians for solutions to your questions, download key
files, and access database information for the Aptiva computer.

The IBM PC Company offers online resources including several Internet
World Wide Web sites, the IBM Online HelpCenter support areas, a
Fax-Back service, and a Bulletin Board Service.

The IBM PC Company BBS telephone number is (919) 517-0001. (U.S. and
Canada only). The BBS contains a valuable file library with drivers, software
updates, product information, and other file updates. To access the BBS,
set your modem for eight data bits, one stop bit, and no parity bit.

The IBM PC Company Automated Fax-Back System offers a variety of IBM
computer-related articles. To access this service, call 800-IBM-3395. The
Fax-Back system file library can also be accessed through the PC Company
BBS.

Aptiva technical support is offered through the IBM Online HelpCenters on
the Prodigy Service, America Online, and through the IBM support forums on
CompuServe.

IBM online support areas on all of the services can assist with your technical
questions. These areas offer message boards monitored by IBM
technicians, databases of computer-related solutions, and file libraries.

World-wide users can access the IBM Aptiva support forums on
CompuServe. CompuServe users can use the Go word: APTIVA to reach
the Aptiva support forum. For information about CompuServe, call (800)
848-8990 (U.S. and Canada only).



Copyright IBM Corp. 1996

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Содержание Aptiva 2159

Страница 1: ...Hardware Maintenance Service for Service Level A Machine Type 2159 and IBM Monitors 2159...

Страница 2: ......

Страница 3: ...Hardware Maintenance Service for Service Level A Machine Type 2159 and IBM Monitors 2159...

Страница 4: ...l be incorporated in new editions of the publication IBM may make improvements and or changes in the product s and or the program s described in this publication at any time It is possible that this p...

Страница 5: ...Locations 1 4 Safety Inspection Guide 1 4 Parts Catalog 1 4 Part Number Index 1 4 Appendix Model Configurations and FRU Part Numbers 1 5 Product Description 1 6 Hardware Interfaces 1 10 Refresh Rates...

Страница 6: ...odem Adapter 2 63 Monitor 2 67 Undetermined Problem 2 69 Diagnostic Aids 3 1 Introduction 3 2 Power On Self Test 3 2 Diagnostics CD 3 3 Creating a Diagnostics Bootable Diskette 3 4 Diagnostic Test Pro...

Страница 7: ...ble Connector Specifications 5 5 Mwave Card 5 7 Connectors 5 7 Sound Card 5 8 Factory Installed Modem Card 5 9 Hard Disk Drive Jumper Settings 5 10 CD ROM Drive Jumper Settings 5 13 Access Station 5 1...

Страница 8: ...ssembly 7 Keyboard and Mouse 7 13 Assembly 8 Software 7 14 Part Number Index 8 1 Appendix A Online Support Information A 1 Appendix B Model Monitor Configurations and FRU Part Numbers B 1 Index X 1 vi...

Страница 9: ...applications covering subject matter in this document The furnishing of this document does not give you any license to these patents You can send license inquiries in writing to the IBM Director of C...

Страница 10: ...de la mani re suivante 1 Le tableau ci dessous permet de d terminer le positionnement correct du ou des s lecteurs de tension 2 Rep rez le ou les s lecteurs de tension situ s l arri re de votre cran...

Страница 11: ...you are unsure about the voltage of the electrical outlet you are using contact your local power company If your computer has cables other than the power cords you must connect them before plugging t...

Страница 12: ...Notices Multi Lingual Translations The safety notices in this section are provided in the following languages English Brazilian Portuguese Chinese French German Hungarian Italian Russian Slovakian Spa...

Страница 13: ...z la batterie et d connectez tous les cordons d interface Die Stromzufuhr mu abgeschaltet alle Stromkabel aus der Steckdose gezogen der Akku entfernt und alle Verbindungskabel abgenommen sein bevor ei...

Страница 14: ...ma pilha incorrecta pode resultar na igni ou explos o da mesma 100 C 212 F Elle pr sente des risques d incendie d explosion ou de br lures graves Ne la rechargez pas ne retirez pas son connecteur pola...

Страница 15: ...Evitare di ricaricarla smontarne il connettore polarizzato smontarla riscaldarla ad una temperatura superiore ai 100 gradi centigradi incendiarla o gettarla in acqua Smaltirla secondo la normativa in...

Страница 16: ...D ROM drive is installed note the following CAUTION Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure Opening t...

Страница 17: ...ment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipm...

Страница 18: ...ser s satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be inst...

Страница 19: ...ccordement L abonn ne doit pas oublier qu il est possible que la conformit aux conditions nonc es ci dessus n emp chent pas la d gradation du service dans certaines situations Les r parations de mat r...

Страница 20: ...the devices does not exceed 100 The load number of the built in modem is 10 Indice de charge IC L INDICE DE CHARGE IC assign chaque dispositif terminal indique pour viter toute surcharge le pourcentag...

Страница 21: ...erisk may be trademarks or service marks of others Aptiva AT HelpCenter IBM Mwave Operating System 2 OS 2 Personal System 2 PS 1 PS 2 Rapid Resume SurePath America Online America Online Inc APM Astek...

Страница 22: ...xx...

Страница 23: ...ocedures for removing FRUs Parts Test Point Locations contains illustrations of the locations of the major parts and connectors Safety Inspection Guide contains information about inspecting a machine...

Страница 24: ...xxii...

Страница 25: ...Interfaces 1 10 Refresh Rates and Monitor Frequencies 1 11 Power On Password CMOS Reset 1 12 Flash BIOS Update Procedure 1 13 Setup Utility 1 14 Using the Setup Utility 1 14 Making Changes with the Se...

Страница 26: ...o help you resolve the machine failure The index also lists which FRU is the likely cause of the problem Check Procedures When the Start check procedure sends you to a specific check procedure or the...

Страница 27: ...asked to measure Note Use frame ground for the ground reference Attach the black meter ground lead to frame ground except where specified otherwise Diagnostic Aids This chapter contains information o...

Страница 28: ...he Diagnostics program Repair Information This chapter contains removal and replacement instructions Parts Test Point Locations This chapter contains system board layouts and jumper settings It is use...

Страница 29: ...mbers This appendix contains tables listed by country of models and FRU part numbers Refer to this when ordering FRUs or to determine the part number of the system board or SIMM installed in the machi...

Страница 30: ...cording to manufacturer s claims This computer will support Internal or External video but not both simultaneously Security Power on password See Power On Password CMOS Reset on page 1 12 System Board...

Страница 31: ...ive or two hard disk drives Note Enhanced IDE for the Type A system board supports up to Mode 4 Mode 1 2 3 4 etc are the progressive industry levels for Enhanced IDE Power light emitting diode LED har...

Страница 32: ...ives and one cable for diskette drives A Wake Up on Ring modem cable and a voice modem cable are also included Diskette Drive AT type All models contain a 3 5 in 1 44 MB slimline diskette drive Multim...

Страница 33: ...ontrast horizontal size vertical size speaker volume side pincushion and trapezoidal control Pin corner pin balance and parallelogram control available on some models Connector for a detachable ground...

Страница 34: ...nterface Video For refresh rates and monitor frequency settings see Refresh Rates and Monitor Frequencies on page 1 11 Physical interface is compatible with the IBM Personal System 2 PS 2 VGA interfac...

Страница 35: ...ximum vertical refresh rates for the system board that contains a ATI MACH64 video chip with 2 MB of video DRAM Table 1 2 Maximum Vertical Refresh Rates Hz Type A System Board with a ATI MACH64 Video...

Страница 36: ...uxiliary power when the power switch is powered off System damage might result if the power cord is not unplugged during testing 3 Locate the power on password jumper on the system board 4 Move the ju...

Страница 37: ...tem board Flash Enable jumper default position is set to enabled If the following flash procedure does not work verify that the Flash Enable jumper is set to the enabled position See Flash program jum...

Страница 38: ...emory or the size of the hard disk in the computer Change the computer s serial and parallel port settings and the parallel port mode Set up or change a password on the computer Change the date and ti...

Страница 39: ...o highlight an option Use these arrow keys to make a selection and change an option F1 Help Press this key if you want more information about an option or using the screen F2 General Help Press this k...

Страница 40: ...hardware For example if the mouse is not working or installed incorrectly the entry will show if it is disabled or not installed Here are the options available on the Setup Utility screens System Info...

Страница 41: ...or parallel port adapters make sure that each port has a different address The serial port A default address is 3F8 IRQ4 The serial port B default address is 2F8 IRQ3 The parallel port default address...

Страница 42: ...wer management APM mode that the operating system s APM driver should use when it communicates with BIOS For Microsoft Windows 95 APM BIOS Mode should be set to 32 Bit Protected Note If you are using...

Страница 43: ...the VESA DPMS setting powers the monitor back on fastest Note Only energy saving monitors will power down during Standby Halt CPU when Idle is the option that allows you to halt the CPU during Standby...

Страница 44: ...the Plug and Play adapter cards required to boot the system are configured by system BIOS If you choose to have only the adapter cards required to boot the system configured by system BIOS use the ope...

Страница 45: ...characters long letters numbers or both Once you create the password be sure to write it down and put it in a secure place Diskette Drive Access allows you to enable or disable the diskette drive acc...

Страница 46: ...ns on the computer for an activity that you specify such as sending a fax Wake Up on Ring Turns on the computer when the phone rings to let you receive a fax The following table describes the way the...

Страница 47: ...Resume Manager Normal Operation What Happens Explanation Can t start the computer from diskette if Rapid Resume is enabled After you power on the computer press Ctrl Alt Del when you see the Rapid Res...

Страница 48: ...e last three error codes in a list with the most recent error code added to the bottom of the list as shown in Figure 1 2 Most recent error code is listed at bottom Figure 1 2 POST Error History Note...

Страница 49: ...tiply that answer by 1M hence SIMM 4 MB 1Mx32 is Non parity and 1Mx36 is Parity SIMMs that are not clearly labeled cannot be identified other than by part number Consult the SIMM manufacturer document...

Страница 50: ...with tilt swivel stand Weight Machine Type 2159 system unit 10 9 kg 24 lb If CD ROM drive installed 11 8 kg 26 lb Monitor 14 5 kg 32 lb Environment Temperature system unit and monitor Power on 10 to...

Страница 51: ...0 V ac or 220 V ac This switch must be in the 220 V ac position when the machine is plugged into a 220 V ac electrical outlet When the system unit is powered off for 10 seconds or more and then powere...

Страница 52: ...Special Tools The following special tools are required to service this system A meter similar to the Triplett Model 310 P N 9900167 Wrap plug P N 72X8546 Video memory removal tool P N 9900764 1 28...

Страница 53: ...ve Devices 2 46 Factory Installed Drive Devices 2 47 Diagnostics for Factory Installed Drive Devices Not Supported by the Diagnostics CD 2 50 Diagnostics for Factory Installed Riser Card Sound Card or...

Страница 54: ...ntil the error changes or the problem is no longer apparent Replace the last option adapter card removed The hard disk drive contains preloaded software Refer to Software Installation Procedure on pag...

Страница 55: ...ter press Print Screen while the screen is displayed How to Use Error Messages Use the messages error codes and beep combinations that occur to diagnose failures If more than one failure occurs diagno...

Страница 56: ...able before replacing the unit See Detachable Monitor I O Signal Cable Connector Test Points on page 5 17 for pin identification High voltage Northern and Southern Hemisphere monitors might come with...

Страница 57: ...led When service is complete restore the APM BIOS Mode to its original setting 1 Power on the system unit 2 Press F1 while the POST Configuration icon is displayed 3 In the Setup Utility select Rapid...

Страница 58: ...EP AND READABLE SCREEN Yes No 009 Go to Index of Symptoms Messages Error Codes or Beeps on page 2 9 010 If the keyboard responds incorrectly go to Keyboard on page 2 40 If the monitor shows problems s...

Страница 59: ...devices in the model you are servicing If a factory installed drive device or adapter card is not listed in the Hardware Configuration Report go to either Diagnostics for Factory Installed Drive Devic...

Страница 60: ...Check Access Station client card and cable for proper installation Make sure all of the above are set correctly and show the correct voltages and continuity Replace any defective cables or adapter ca...

Страница 61: ...n the Diagnostics tests but did receive a POST error code diagnose the POST error message 3 If you did not receive any error message look for a description of your error symptoms in the first part of...

Страница 62: ...software program invoked but no sound comes out of speakers or sound comes out of one speaker only Diagnostics for Factory Installed Riser Card Sound Card or Adapter Cards Not Supported by Diagnostic...

Страница 63: ...ng off Software asks to install disc Software displays a Reading CD error CD is not inserted properly CD is damaged CD has dirt or foreign material on it CD ROM drive LED comes on when inserting a dis...

Страница 64: ...CD on page 2 50 Check with a known good disc and correct level of software CD ROM drive Access Station host card Access Station client card Access Station cable CD ROM drive does not play an audio di...

Страница 65: ...the Device or Press Any Key Ensure the device is powered on Replace failing device Device Adapter if installed System Board Diskette drive indicator LED remains on or does not light when drive is acti...

Страница 66: ...ice modem function has no sound output Data files are received normally sound or sound adapter card works correctly Check jumper settings and cable connections on Mwave card Mwave card or sound card R...

Страница 67: ...e System board Hard Drives Failed Hard Disk Drive test error Hard Disk Drive System Board Home Automation failures Home Automation on page 4 19 Incorrect DOS version Ensure you are using DOS version 3...

Страница 68: ...gs do not match Battery System Board I O devices cannot be added to configuration Diskette drive Diskette drive connection cable CD ROM drive CD ROM drive connection cable Access Station host card Acc...

Страница 69: ...Hard Disk Drive Hard Disk Drive Cable System Board Logic Function Failed CPU Logic test error Processor System Board Loopback Error COM Port Test or Parallel Port error A wrap plug must be installed...

Страница 70: ...Mwave error Mwave communication or sound not working Mwave Adapter on page 2 59 Mwave card Riser Card System Board No beep during POST but computer works correctly System board speaker beeper bad Sys...

Страница 71: ...U test error Processor System Board Parallel Port Failed Test Report Summary message System Board Parallel port or serial port failure system board port Diagnostics Device Presence Test on page 2 43 T...

Страница 72: ...card Access Station cable System Board Diskette Drive Cable Place Hi density Media in Drive Media drive mismatch Diskette Diskette Drive Access Station host card Access Station client card Access Stat...

Страница 73: ...t Found Press Any Key Diagnostics cannot find the USER N COM file Diagnostic CD or diskette CD ROM Drive or Diskette Drive Access Station host card Access Station client card Access Station cable Syst...

Страница 74: ...mory SIMM System Board RTC Interrupt Failure Diagnostics Test cannot detect the Real Time clock interrupt System Board Serial Chip Error COM Port error general Serial Port Cable System Board Serial Co...

Страница 75: ...installed adapter card or Mwave card software gives a Microsoft Windows 95 error message after POST configuration Hardware problem occurred Diagnostics for Factory Installed Riser Card Sound Card or A...

Страница 76: ...invalid memory address was entered The Diagnostics Tests display this message during the Locate Bad Chips option under the interact menu if an invalid memory address was entered at the Enter Memory Ad...

Страница 77: ...error Diskette Diskette Drive Access Station host card Access Station client card Access Station cable System Board Diskette Drive Cable Write Protected or Unformatted Diskette is Write Protected or n...

Страница 78: ...blem Continue with the Symptom to FRU index below for other beep no beep symptoms No beep and Blank or unreadable monitor Blinking cursor Power Supply on page 2 35 Repeating short beeps Keyboard on pa...

Страница 79: ...rd 2 1 X The first 64 KB of RAM failed Memory on page 2 38 System Board 2 2 1 Screen retrace test detected an error Video adapter System Board Monitor 2 2 2 POST is searching for video ROM Video adapt...

Страница 80: ...r Beeps Symptoms Messages Error Codes or Beeps Action FRU 3 4 1 Screen retrace test detected an error Video adapter System Board Monitor 3 4 2 POST is searching for video ROM Video adapter System Boar...

Страница 81: ...er Card System Board 114 External ROM checksum error Diagnostics for Factory Installed Riser Card Sound Card or Adapter Cards Not Supported by Diagnostics CD on page 2 53 Adapter Card Riser Card Syste...

Страница 82: ...164 Memory size error Memory on page 2 38 Check SIMM installation and parity settings Run the Setup Utility See POST Error Codes on page 2 3 and also SIMM Configurations on page 5 16 SIMMs I O channe...

Страница 83: ...eyboard error Keyboard on page 2 40 Keyboard connection Keyboard Access Station host card Access Station client card Access Station cable System Board 6XX Diskette drive error Factory Installed Drive...

Страница 84: ...et switches and Setup Utility Speed should be a multiple of the original processor speed Hard disk drive size set correctly in Setup Utility Hard disk drive System Board On the system board 1780 1790...

Страница 85: ...er cards are correct If the resource settings are not correct change the settings 2 If all resources are being used by ISA legacy adapter cards you might need to remove an ISA card to make memory avai...

Страница 86: ...pers CD ROM drive Power supply Access Station host card Access Station client card Access Station cable 5862 Configuration error Access Station Drive Devices on page 2 46 Access Station host card Acce...

Страница 87: ...m unit Disconnect all power and switch cable connectors from the system board and the power supply Disconnect the power connectors to all drives Locate the power supply on off cable connector three wi...

Страница 88: ...V dc 9 to 15 V dc 9 to 15 V dc GND 3 75 to 6 25 V dc 3 75 to 6 25 V dc Pin 1 Pin 12 Figure 2 1 System Board Power Supply Connectors Bottom View 5 V dc 12 V dc 4 1 Figure 2 2 Hard Drive or CD ROM End o...

Страница 89: ...plugged back in go to Factory Installed Drive Devices on page 2 47 009 From steps 003 and 008 DOES THE SYSTEM UNIT FAIL TO SHUT OFF WHEN THE ON OFF SWITCH IS PRESSED Yes No 010 Go to Step 006 on page...

Страница 90: ...U RECEIVE A 229 ERROR Yes No 003 Go to Step 006 on page 2 39 004 Note The system board has a pluggable cache module continue with the following step to determine whether to replace the cache memory mo...

Страница 91: ...Yes No 007 Replace each SIMM one at a time with a known good SIMM of the same size and type For the Type A system board replace the DIMM with a known good DIMM of the same size and type If the proble...

Страница 92: ...lly inserted into the Access Station Remove any foreign objects that may interfere with the mechanical operation of the keybuttons Power on the system unit DID YOU RECEIVE A 3XX OR A 5803 POST ERROR Y...

Страница 93: ...the system board Power on the system unit Check the voltage at the keyboard cable connector on the system board as shown in Figure 2 4 after the POST Note Measure voltages with respect to Ground Pin 3...

Страница 94: ...em unit Make a note of any error messages then press Esc Select Advanced Diagnostics from the Main Menu Select Diagnostics from the Main Menu Select Module Tests from the menu Select Pointer Device fr...

Страница 95: ...nses 1 One short beep 2 Main Menu screen DID THE SYSTEM PRODUCE THE BEEP AND MAIN MENU SCREEN Yes No 005 Go to Index of Symptoms Messages Error Codes or Beeps on page 2 9 006 From page 2 47 From step...

Страница 96: ...Diagnostics for Factory Installed Drive Devices Not Supported by the Diagnostics CD on page 2 50 or Diagnostics for Factory Installed Riser Card Sound Card or Adapter Cards Not Supported by Diagnostic...

Страница 97: ...ace any defective cables or adapter cards See Power Supply on page 2 35 and System Board Layout on page 5 2 Run the Easy Test Diagnostics test again If an error or other symptom is displayed go to Ind...

Страница 98: ...codes 1 Check the installation of the Access Station cable on the host card 2 Check the installation of the cable from pin J30 on the system board See System Board Layout on page 5 2 for more informa...

Страница 99: ...bon cable to the system board Note If the drive is installed the Access Station check the drive ribbon cable from the system board to the host card and from the drive to the client card Also check the...

Страница 100: ...correct drive size is set for the flagged drive shown in the Installed Devices list If any drive is flagged as Not Installed check the signal and power cable for that drive If the first drive is flagg...

Страница 101: ...t to a conflicting address with any other adapter or device Also be sure that any adapter or device missing from the list is not set to Disabled Note If you cannot add a missing adapter or device to t...

Страница 102: ...e Aptiva model the Aptiva customer must contact the Zip drive manufacturer for questions about installation and operation and for Zip drive service 001 From step 003 Remove the Diagnostics CD from the...

Страница 103: ...place the device drive 005 Install a known good disk in the drive Click on the drive icon at the top of the File Manager window DOES THE FILE MANAGER PANEL CHANGE TO LIST THE CONTENTS OF THE DRIVE Yes...

Страница 104: ...continued 008 continued Replace the drive 009 The drive should be operating normally If any new symptom appears go to Index of Symptoms Messages Error Codes or Beeps on page 2 9 2 52...

Страница 105: ...oft Windows 95 is installed program screens and icons may differ from these instructions This diagnostics test is intended to be used only with factory installed adapter cards 001 Remove the Diagnosti...

Страница 106: ...card 2 Do not remove the riser card The system generates multiple error codes when the riser card is removed and the system is powered on Power on the system unit DOES THE SYSTEM UNIT WORK CORRECTLY...

Страница 107: ...factory installed adapter card in a different slot in the riser card than where originally installed DOES THE FEATURE FUNCTION NORMALLY Yes No 012 Go to Step 014 013 Replace the riser card 014 From st...

Страница 108: ...consult the service information provided by the card manufacturer 017 From step 015 Power off the system unit Reinstall the sound adapter card or adapter card and any cables Power on the system unit w...

Страница 109: ...ect the Preview button from the Sound window DO YOU HEAR ANY SOUND FROM THE SYSTEM Note If you hear sound from only one speaker answer this question NO Yes No 020 Make sure the speaker connectors are...

Страница 110: ...ge 2 9 024 From step 021 Try playing a wav file To do this Double click on the Aptiva Entertainment icon Double click on the Smartsound SE icon DO YOU HEAR SOUND FROM ONE OR BOTH SPEAKERS Yes No 025 R...

Страница 111: ...ssages then press Esc Select Advanced Diagnostics from the Main Menu Select Diagnostics from the Main Menu Select Module Tests from the menu Select User Diags from the menu using the Tab key Follow th...

Страница 112: ...while the memory count is running In the Setup Utility select the Rapid Resume option If you cannot access Rapid Resume replace the system board If disabled use the key to enable APM BIOS Mode top lin...

Страница 113: ...Mwave card is functioning correctly 011 Power off the system unit Plug the Mwave adapter card into a different riser card slot Power on the system unit Run the Mwave adapter tests DID THE SYMPTOM REMA...

Страница 114: ...2 6 Riser Card Machine Type 2159 ARE THE VOLTAGES CORRECT Yes No 014 Replace the riser card If the symptom remains replace the system board 015 Check all jumper and switch settings If the symptom rem...

Страница 115: ...y installed 33 6 Kbps DSVD modem online troubleshooter Select the Start icon at the bottom of the Windows 95 desktop Select Programs Select 33 6 Kbps DSVD Modem Select 33 6 Kbps DSVD Modem Troubleshoo...

Страница 116: ...e top line of screen Press the key to disable or enable both the Wake Up on Ring and Ring Indicator fields CAN THE WAKE UP ON RING FEATURES BE ENABLED IN THE CONFIGURATION UTILITY Yes No 007 Replace t...

Страница 117: ...the modem adapter tests DID THE SYMPTOM REMAIN Yes No 012 Replace the riser card 013 DOES THE SYSTEM UNIT WORK NORMALLY EXCEPT FOR THE MODEM Yes No 014 Go to Start on page 2 2 015 Power off the system...

Страница 118: ...2 7 Riser Cards Machine Type 2159 ARE THE VOLTAGES CORRECT Yes No 016 Replace the riser card If the symptom remains replace the system board 017 Check all jumper and switch settings If the symptom re...

Страница 119: ...Remove all adapter cards from the riser card Make sure the monitor I O signal cable is properly connected to the system unit Make sure the power cords are properly connected to the system unit and mo...

Страница 120: ...lace the system board 008 If the LED is flashing or steady amber Check that the monitor I O signal cable connector has no bent pins and that the cable is properly connected to the system unit DOES THE...

Страница 121: ...itial long POST when the POST Configuration icon appears Press F9 while the POST Configuration icon appears If any POST errors are recorded the POST Error History is displayed with the most recent err...

Страница 122: ...n IBM devices b External devices c Mwave Sound adapter card d Access Station cable e Any adapters f Modem card if installed g Riser card h SIMMs i Zip Drive if installed j CD ROM drive k Diskette driv...

Страница 123: ...em Board Layout on page 5 2 for connector locations 2 Remove all SIMMs from sockets 3 Power on the system unit and listen for any beeps 4 If there are beeps replace the system board and use the curren...

Страница 124: ...2 72...

Страница 125: ...es 3 7 Using the Advanced Diagnostic Test Programs 3 8 Program Navigation 3 8 Viewing the Test Groups 3 10 Scripting 3 10 Changing Logical Unit Numbers 3 11 Test Group Specifications 3 11 Stopping the...

Страница 126: ...d adapter card To start the POST turn on the monitor and the system unit The following happens 1 The POST Configuration icon appears at the upper right corner of the monitor Pressing F1 at this time c...

Страница 127: ...stem the longer the testing takes The Diagnostics program is intended to test only IBM products Non IBM products prototype cards or modified options can give false errors and invalid system responses...

Страница 128: ...t the DIAGNOST and IMG directories by typing CD DIAGNOST IMG and press enter 7 Install a blank 1 44 KB diskette in diskette drive A Note The diskette does not need to be formatted 8 Type LOADDSKF DIAG...

Страница 129: ...s any key to manually invoke the advanced diagnostics The advanced diagnostics will now check out the system 7 Select an option from the advanced diagnostics Main Menu 8 Follow the instructions that a...

Страница 130: ...rallel ports Video adapter Printer Keyboard Mouse Flexible Test Control Allows you to Run groups of tests in batch Specify parameters to use for each test for example video modes disk cylinders and po...

Страница 131: ...Sounds emitted from the speaker if POST finds a problem One beep indicates POST completed successfully Multiple beeps indicate a problem was found by the POST Diagnostic Error Messages Displayed when...

Страница 132: ...g keys to maneuver throughout the test programs Additional functions are available in the Module Tests screen and the Test Group screen using the following keys Keys Action Enter Select an item run th...

Страница 133: ...log F10 Local menu Next logical unit number for example LUN 1 LUN 2 and so on Previous logical unit number Command Action B W The B W command line option forces the program to load in Black and White...

Страница 134: ...cifying the starting and ending memory block This might be appropriate if prior experience indicates that problems are likely to exist in a specific area of memory By selecting these limiting paramete...

Страница 135: ...creen or just the upper portion if you switched to an individual test group screen are the specifications for the related test group Note In the Hard Disk Test Group specification area if a software p...

Страница 136: ...st choice Run All Selected Modules 2 Press Enter Note A appears next to your selection Changing Selected Tests in Test Groups To change selected tests in a Test Group 1 In the Module Tests Menu use th...

Страница 137: ...p Abort Test Menu appears with the following options Formatting Diskettes To format a diskette within the Diagnostic programs select Format Diskettes from the Utilities Menu and select one of the foll...

Страница 138: ...e Replace the hard disk drive File Editor The File Editor is an ASCII text editor that uses simple function key commands To access the File Editor 1 Select File Editor from the Utility Menu then press...

Страница 139: ...the File Edit Screen After typing in the search word press Enter F3 Press F3 to find the next occurrence of a search word F4 Press F4 to mark the start of a block of text if you have not previously m...

Страница 140: ...le Test Menu Test Group Menu Highlights an item you want to select Space Bar Module Test Menu Test Group Menu Adds a to the left of the highlighted test The test will run when Run All Selected is high...

Страница 141: ...32 Access Station 4 8 2035 Adapter Cards 4 9 2040 Power Supply 4 10 2045 Riser Card 4 11 2050 Memory SIMM 4 12 2051 Memory DIMM 4 13 2055 Cache Memory 4 14 2060 Processor Removal 4 15 2080 Lithium Bat...

Страница 142: ...ve the FRU and then continue with the removal of the failing FRU To replace a FRU reverse the removal procedure and follow any notes that pertain to replacement See Parts Test Point Locations on page...

Страница 143: ...2005 Cover Unscrew the two screws behind the front handle Front View Figure 4 1 Remove the Screws Front View Figure 4 2 Pull Out on the Cover Repair Information 4 3...

Страница 144: ...2020 3 5 In Bays Disconnect any cables on the drive Remove the screws Pull out the diskette drive Drive Front View Figure 4 3 Bay 3 3 5 In 4 4...

Страница 145: ...the diskette drive When removing a drive install the new FRU in the same bay Any of these devices may be installed in any 5 25 in bay CD ROM drive 5 25 in diskette drive Dual 3 5 in and 5 25 in disket...

Страница 146: ...om the old drive and install the bracket on the replacement drive Note Refer to Appendix B Model Monitor Configurations and FRU Part Numbers on page B 1 and install the correct software Drive Signal C...

Страница 147: ...Bay 5 Disconnect any cables on the drive Remove the screws Lift out the hard disk drive Front View Hard Disk Figure 4 7 Hard Disk Drive Bay 5 Repair Information 4 7...

Страница 148: ...front cover and feed it back through the hole in the front cover Pry out the bottom cover at the pivot as shown in Figure 4 9 and raise upward to release the Access Station from the bottom cover Rais...

Страница 149: ...note location of cables Remove the adapter card mounting screw 1 Pull out the adapter card 2 Front Top Back Bottom Adapter Card 2 1 Figure 4 10 Adapter Cards Note When reinstalling a modem adapter ca...

Страница 150: ...2040 Power Supply Disconnect any cables necessary for removal Remove the power supply mounting screws Lift out the power supply Figure 4 11 Power Supply 4 10...

Страница 151: ...ng screw 1 Remove the riser card 2 Some riser cards may contain a VESA local bus extension See System Board Layout on page 5 2 for socket locations on the system board Front Top Back Bottom Riser Card...

Страница 152: ...er cards 2035 if applicable Riser card if SIMMs located behind riser card Push out on the side clamps to release the module Pull the module up and out to remove Note Run the Setup Utility after adding...

Страница 153: ...is located behind riser card Push out on the side clamps to release the module Pull the module up and out to remove Note Run the Setup Utility after adding or removing memory DIMM memory module DIMM...

Страница 154: ...pter cards 2035 if applicable Riser card 2045 if applicable Note Run the Setup Utility after adding or removing memory cache memory module socket cache memory module notch cache memory module socket m...

Страница 155: ...insert the upgrade processor lower the socket lever firmly then install the processor retaining clip When installing be certain the dot on the processor is aligned with the dot in the socket Notes 1 D...

Страница 156: ...or disassemble it heat it above 100 C 212 F incinerate it or expose its cell contents to water Dispose of the battery as required by local ordinances or regulations Use only the battery in the appropr...

Страница 157: ...pplicable Cache memory 2055 if applicable Processor 2060 Notes 1 Be certain to reinstall the processor SIMMs video memory and cache memory in the new system board if applicable 2 When reinstalling a n...

Страница 158: ...static electricity in your body to the machine frame Hold the ESD sensitive part by its edge connector shroud cover Do not touch its pins If you are removing a pluggable module use the correct tool D...

Страница 159: ...ime Sunday Closed The Home Automation package includes Home Automation CD Serial Interface Module Cable Lamp Module Appliance module Installation and operating instructions are included with the Home...

Страница 160: ...port If the COM port tests correctly and you can not control any modules unplug the Serial Interface module from the wall outlet for about two minutes Plug the Serial Interface back into the wall outl...

Страница 161: ...a device module the signal could travel from one 110 volt line out to the power transformer then back to the other 110 volt line If this distance is too long you might experience intermittent problems...

Страница 162: ...art number Then install the original Aptiva software on the hard disk drive Use the following procedure 1 Insert the Recovery CD into the CD ROM drive 2 Power off then power on the system unit 3 If Ra...

Страница 163: ...Connector Specifications 5 5 Mwave Card 5 7 Connectors 5 7 Sound Card 5 8 Factory Installed Modem Card 5 9 Hard Disk Drive Jumper Settings 5 10 CD ROM Drive Jumper Settings 5 13 Access Station 5 14 SI...

Страница 164: ...J9 J10 JP10 J11 JP2 J26 J16 J20 J4 J21 JP11 J19 J7 J8 J23 BATTERY SPK J25 JP8 JP7 JP12 J12 P11 P2 P1 J13 J24 1 5 9 6 5 6 3 1 2 4 5 6 3 1 2 4 11 15 10 6 1 5 J28 J2 J27 J17 JP1 JP3 J30 J1 U1 J3 J6 J5 J...

Страница 165: ...t connector J21 Diskette drive connector J23 Power Supply 2 pin connector On off switch J24 Power Supply 3 pin connector J25 Wake Up On Ring connector J26 HDD Power LED connector Power 1 2 HDD 3 4 J27...

Страница 166: ...quency Ratio Settings The Core bus frequency ratio jumpers are set to the Type and Model of the Aptiva computer Other jumper settings are not supported and might cause system failures Figure 5 3 Core...

Страница 167: ...hout using the on off switch use a screwdriver or other tool to connect pins 2 and 3 on connector J30 with the switch cable plug disconnected from the connector on the system board 1 2 3 Figure 5 4 Co...

Страница 168: ...5 V dc 12 V dc 4 1 Figure 5 6 Hard Drive or CD ROM Power Cable Connector 1 4 5 V dc 12 V dc Figure 5 7 3 5 In Diskette Drive and Host Card Power Cable Connector 5 6...

Страница 169: ...Mwave Card Telephone Line In Out Game MIDI MIC P9 P8 P1 P2 Figure 5 8 Mwave Card Combination Modem Sound Connectors P1 Wake Up On Ring P2 Unused P8 Audio P4 Audio Parts Test Point Locations 5 7...

Страница 170: ...r JP2 JP4 JP5 JP1 JP2 Connection Between Main and Daughter Cards Daughter Card Figure 5 9 Sound Card Sound Card Connectors Table 5 1 Sound Card Connectors Connector Description JP2 CD ROM connector JP...

Страница 171: ...SVD Modem Card The 33 6 Kbps DSVD Digital Simultaneous Voice and Data modem is controlled by the Windows 95 Control Panel Online modem help is in the 33 6 Kbps DSVD Modem selection in the Program wind...

Страница 172: ...drives are connected to the secondary hard disk drive connector set the first drive connected to this connector as the master drive 1 in the following figures If a second drive is connected to the se...

Страница 173: ...h your hard disk drive to one of the following figures 1 Master Drive 2 Slave Drive Figure 5 11 1 6 GB 2 0 GB Drive 2 Jumper Block Figure 5 12 850 MB 2 0 GB 2 5 GB Drive Continued on next page Parts T...

Страница 174: ...For jumper settings match your hard disk drive to one of the following figures 1 Master Drive 2 Slave Drive Figure 5 13 850 MB 1 2 GB Drive Figure 5 14 1 6 GB 3 2 GB Drive 5 12...

Страница 175: ...al hard disk drive is connected to the secondary connector it must be set as the master drive see 1 in figure 5 11 and the CD ROM drive jumpers reset as the slave drive as shown in Figure 5 15 Check t...

Страница 176: ...iew 1 CD ROM drive power connector 2 3 5 in diskette drive power connector 3 CD ROM drive 4 3 5 in diskette drive 5 3 5 in diskette drive cable 6 Access Station Client card 7 On Off switch cable 8 CD...

Страница 177: ...D 5 DATA11 30 12V_DROP 6 DATA10 31 12V_DROP 7 DATA_9 32 12V_DROP 8 DATA8 33 12VDC 9 ADR_EN 34 12VDC 10 DAT_EN 35 12VDC 11 R W 36 GND 12 IRQ_STRB 37 GND 13 TC_BUF 38 GND 14 DRQA 39 GND 15 DRQB 40 GND 1...

Страница 178: ...cket 2 J12 Socket 3 J13 Socket 4 8 MB 4 MB 4 MB 8 MB 4 MB 4 MB 16 MB 4 MB 4 MB 4 MB 4 MB 16 MB 8 MB 8 MB 16 MB 8 MB 8 MB 24 MB 4 MB 4 MB 8 MB 8 MB 24 MB 8 MB 8 MB 4 MB 4 MB 32 MB 8 MB 8 MB 8 MB 8 MB 3...

Страница 179: ...8 9 1 6 10 5 15 11 System board Monitor end of cable on some models Figure 5 18 Detachable Monitor I O Signal Cable Connectors Test each connector between the following pins System Pin Monitor Pin 1 1...

Страница 180: ...SDA I 6 Red Ground 13 Horizontal Synch O 7 Green Ground 14 Vertical Synch O 15 SCL I Parallel Port Pin Signal Name I O Pin Signal Name I O 1 Strobe O 14 Auto Feed N A 2 Data Bit 0 I O 15 Error I 3 Dat...

Страница 181: ...und 6 Data Set Ready I 7 Request To Send O Pin Signal Name 8 Clear To Send I 1 AUX5 9 Ring Indicator I 2 POWER_CNTRL 3 Ground Pin Signal Name I O Pin Signal Name 1 Mouse Data I O 1 AUX5 2 No Connectio...

Страница 182: ...Ground 18 Direction O 2 Density Select O 19 Ground 3 No Connection 20 Step O 4 No Connection 21 Ground 5 Ground 22 Write Data I 6 No Connection 23 Ground 7 Ground 24 Write Enable O 8 Index I 25 Ground...

Страница 183: ...l Ready I 8 Host Data 10 I O 28 No Connection 9 Host Data 4 I O 29 No Connection 10 Host Data 11 I O 30 Ground Power 11 Host Data 3 I O 31 Host IRQ I 12 Host Data 12 I O 32 No Connection 13 Host Data...

Страница 184: ...5 22...

Страница 185: ...ed to identify possible safety conditions not covered by this Safety Inspection Guide If any unsafe conditions are present you must find out how serious the hazard is and if you can continue before yo...

Страница 186: ...6 2...

Страница 187: ...for all machines NP Non Procurable in the Units column indicates that the part is non procurable and that the individual parts or the next higher assembly should be ordered NR Not Recommended in the...

Страница 188: ...A 7 3 Assembly 2 Machine Type 2159 System Unit Interior SL A 7 4 Assembly 3 Diskette and Hard Disk Drives 7 7 Assembly 4 Access Station 7 9 Assembly 5 MWave Host Sound and Modem Cards 7 10 Assembly 6...

Страница 189: ...Cover Assembly with Bezel and Handle Does not include system base see Assembly 2 Machine Type 2159 System Unit Interior SL A on page 7 4 1 76H3641 1 Machine Type 2159 Top Cover 2 76H3644 1 Front Cove...

Страница 190: ...Assembly 2 Machine Type 2159 System Unit Interior SL A 6 7 8 5 3 12 13 4 2 9 11 10 1 7 4...

Страница 191: ...92 1 P54C 150 MHz Processor 2 07H0971 1 P54C 166 MHz Processor 2 75H9575 1 P54C 200 MHz Processor 2 42H4865 1 P55C 166 MHz Processor 2 42H4866 1 P55C 200 MHz Processor NS 07H1687 1 Shorting Block NS 7...

Страница 192: ...upply 3 3 V dc 145 W LV HV Switch selectable 12 55H6630 1 Power Supply 3 3 V dc 145 W LV HV Switch selectable Japan only 13 93F0041 1 Packet Mounting Screws NS 06H1796 2 Processor Fan NS 75H8910 1 Int...

Страница 193: ...Assembly 3 Diskette and Hard Disk Drives 3 1 4 4 4 2 Parts Catalog 7 7...

Страница 194: ...referring to hard disk drive capacity MB means 1000000 bytes total user accessible capacity may vary depending on operating environment When referring to hard disk drive capacity GB means 1000000000...

Страница 195: ...ts can be ordered for other countries 1 76H1733 1 Access Station Base Top Covers 2 76H0479 1 CD ROM Drive 3 76H1732 1 Right Wing Cover 4 76H4738 1 On Off Switch Assembly 5 76H1733 1 Access Station Bas...

Страница 196: ...3 1 4 Asm Part Index Number Units Description 5 1 75H9986 1 MWave Adapter Card 2 60H6111 1 Sound Card 3 76H6912 1 33 6 Kbps Modem Card 3 76H1760 1 33 6 Kbps Modem Card Japan 4 76H1736 1 Access Station...

Страница 197: ...Voltage HV High Voltage UV Universal Voltage auto sense See the Appendix B Model Monitor Configurations and FRU Part Numbers on page B 1 for model specifications For monitors sold separately from IBM...

Страница 198: ...edia Monitor 2 60H7551 1 28 100 240V 50 60Hz NH UV 2 60H7554 1 28 100 240V 50 60Hz NH UV Japan NS 60H7570 1 Swivel 15 Inch NS 60H7571 1 Swivel 17 Inch Power Cord linecord for monitor and system unit N...

Страница 199: ...on 7 1 Keyboard 1 76H0896 1 U S English 104 key 1 76H0933 1 Japan 109 key 2 07H0889 1 Mouse NS 07H0893 1 Ball and Clip for Mouse NS 76H0890 1 Mouse Selector RF NS 76H0891 1 Mouse Receiver RF NS 76H089...

Страница 200: ...mbly 8 Software CD ROM Asm Part Index Number Units Description 8 Preloaded Software Recovery CD Aptiva owners will need to call their local IBM HelpCenter to order the preloaded software recovery CD 7...

Страница 201: ...8910 2 NS 7 6 75H8971 3 2 7 8 75H9550 3 1 7 8 4 7 7 9 75H9552 3 1 7 8 4 7 7 9 75H9575 2 2 7 5 Part Asm Number Index Page 75H9986 5 1 7 10 76H0479 4 2 7 9 76H0890 7 NS 7 13 76H0891 7 NS 7 13 76H0892 7...

Страница 202: ...Part Asm Number Index Page 93F0041 continued 3 4 7 8 93F0063 2 11 7 6 93F2364 6 NS 7 12 6 NS 7 12 8 2...

Страница 203: ...1 U S and Canada only The BBS contains a valuable file library with drivers software updates product information and other file updates To access the BBS set your modem for eight data bits one stop bi...

Страница 204: ...e Internet access Please check with your local Internet provider for more information Members of Prodigy AOL and CompuServe can reach these sites through the Internet capabilities of the services Here...

Страница 205: ...that may be ordered by the part number indicated You can find the Machine Type 2159 and Model XXX on the front of the system unit To determine the correct FRU to install go to the appropriate country...

Страница 206: ...N A N A Hard Drive 07H1123 75H8971 07H1123 75H8971 75H8971 75H8971 75H8971 Memory 92G7321 92G7321 92G7321 92G7321 92G7323 92G7323 92G7323 Processor 07H0971 07H0971 75H9575 75H9575 75H9575 42H4865 42H...

Страница 207: ...ee 7 11 See 7 11 Hard Drive 75H1122 07H1123 75H8971 75H8971 75H8971 Memory 92G7321 92G7321 92G7321 92G7323 92G7323 Processor 07H0971 07H0971 75H9575 42H4865 42H4866 System Board 12H2001 12H2001 12H200...

Страница 208: ...n the back of the monitor See Assembly 6 Monitor and Power Cord Linecord on page 7 11 for FRU part numbers Table B 3 Monitor to FRU Index and Monitor Frequency Settings Monitor Part Number FRU Number...

Страница 209: ...ent of Communications Statement xvi CD ROM drive 1 8 CD ROM drive check 2 46 CD ROM drive removal 4 8 CD ROM jumper settings 5 13 check procedures 33 6 Kbps DSVD modem adapter check 2 63 adapter card...

Страница 210: ...k service A 1 field replaceable units FRUs 7 1 formatting diskettes 3 13 FRUs 7 1 G general information 1 1 H handling ESD sensitive parts 4 18 hard disk connectors 5 21 hard disk drive 1 8 hard disk...

Страница 211: ...Mwave card 5 7 connectors Mwave card 5 7 Mwave card connectors 5 7 N notices vii O online support information A 1 operating requirements 1 27 ordering FRUs B 1 P P54C 133 MHz processor 1 7 P54C 150 MH...

Страница 212: ...16 SIMM description 1 25 SIMM identification 1 25 SIMM removing 4 12 software installation 4 22 software recovery CD 7 14 sound adapter card 1 8 Sound card 5 8 connectors sound card 5 8 sound card con...

Страница 213: ...W Wake Up on Ring modem connector 2 63 Wake Up on Ring Mwave connector 2 59 Windows 95 software recovery package 7 14 world wide web www A 1 Index X 5...

Страница 214: ...IBM Printed in U S A International Business Machines Corporation Old Orchard Road Armonk New York 10504 Part Number 84H4639 Form Number S76H 9229 01 10 96 S76H 9229 1...

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