Table
9.
Common
Firmware
Error
Codes
(continued)
Error
Code
Description
Action/
Possible
Failing
FRU
B1xx
4699
(continued)
(Continued
from
the
previous
page.)
A806:
This
indicates
a
loss
of
the
surveillance
heartbeat
between
the
HMC
and
the
service
processor.
Actions:
1.
Make
sure
that
the
HMC
is
booted
and
operational.
2.
Check
the
serial
cables
that
go
from
the
HMC
to
the
service
processor,
location:
U0.1-P1-X1.
If
there
are
no
other
error
codes
or
indications
of
a
problem,
the
A806
(loss
of
surveillance
heartbeat)
was
a
temporary
condition
and
has
been
resolved;
the
B1xx
4699
code
is
then
an
informational
message
only.
If
the
problem
persists:
1.
Check
the
serial
cables
connecting
the
HMC
to
the
system
unit
backplane,
location:
U0.1-P1.
2.
Run
diagnostics
on
the
serial
port
on
the
HMC.
3.
Run
diagnostics
on
the
serial
ports
on
the
service
processor.
Values
of
A009
and
A719
of
bytes
68
and
69
in
the
AIX
error
log
entry
or
the
first
two
bytes
of
word
13
in
the
service
processor
error
log
entry
are
also
informational
entries:
A009:
The
system
received
a
power-off
request
at
run
time
from
the
HMC.
A719:
Primary
power
failed;
the
system
switched
to
battery
backup
power.
For
all
other
values
of
bytes
68
and
69,
or
the
first
two
bytes
of
word
13,
do
the
following:
1.
Check
for
system
firmware
updates.
2.
Reset
the
service
processor
by
activating
the
pinhole
reset
switch
on
the
operator
panel.
3.
Call
service
support.
B1xx
469A
System
firmware
interface
1.
Check
for
system
firmware
updates.
2.
Call
service
support.
B1xx
469B
Firmware
to
I/O
interface
1.
Check
for
system
firmware
updates.
2.
System
unit
backplane
Location:
U0.1-P1
B1xx
469C
Firmware
to
I/O
interface
1.
Check
for
system
firmware
updates.
2.
System
unit
backplane
Location:
U0.1-P1
B1xx
469E
Service
processor
firmware
failure
1.
Check
for
system
firmware
updates.
2.
Go
to
“MAP
1540:
Problem
Isolation
Procedures”
on
page
87
3.
System
unit
backplane
Location:
U0.1-P1
B1xx
469F
Service
processor
failure
1.
Check
for
system
firmware
updates.
2.
Go
to
“MAP
1540:
Problem
Isolation
Procedures”
on
page
87
3.
System
unit
backplane
Location:
U0.1-P1
B1xx
8FF0
Informational
message
No
action
required.
Chapter
5.
Error
Code
to
FRU
Index
181
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