Hardware Service and Support:
During the warranty
period for xSeries servers, problem determination and
service calls should be placed at 800-IBM-SERV
(426-7378) or through your reseller.
International Warranty Service (IWS):
IWS is available
during the warranty period to customers who travel or
relocate to countries where their computer is sold and
serviced by IBM or IBM resellers authorized to perform
warranty service.
Eligible IBM computers are identified
by their four-digit machine type.
You can obtain IWS through the method of service, such
as depot, carry-in, or on-site, provided in the servicing
country.
Service methods and procedures vary by
country, and some service or parts may not be available
in all countries. Service centers in certain countries may
not be able to service all models of a particular machine
type.
In addition, some countries may have fees and
restrictions that apply at the time of service.
To determine the eligibility of your computer and to view
a list of countries where service is available, visit:
http://www.ibm.com/pc/support
Click on the Warranty Lookup tab.
For more information on IWS, refer to Service
Announcement 601-034, dated September 25, 2001.
Licensing:
Programs included with this product are
licensed under the terms and conditions of the License
Agreements that are shipped with the system.
Maintenance Services
—
ServiceElect and
ServiceSuite
ServiceElect and ServiceSuite provide hardware warranty
service upgrades, maintenance, and selected annuity
support services in one agreement.
Warranty Service Upgrade:
During the warranty period,
Warranty Service Upgrade provides an enhanced level
of service for an additional charge. This enhanced level
of service provides a higher level of on-site service labor
during the original warranty period.
The following Warranty Service Upgrade option is
available.
IOR, 24 hours a day, 7 days a week, 2-hour average
response
Maintenance Service
•
IOR, 24 hours a day, 7 days a week, 4-hour average
response
•
IOR, 24 hours a day, 7 days a week, 2-hour average
response
Maintenance Service (ICA)
Currently available maintenance services for ICA legacy
contracts.
The preferred go-to-market offerings are
ServiceElect. However, ICA legacy contracts will still be
available for current customers until they are withdrawn.
Alternative Service (Warranty Service Upgrades):
During
the warranty period, Warranty Service Upgrade provides
an enhanced level of service for an additional charge.
This enhanced level of service provides a higher level of
on-site service labor during the original warranty period.
There are no Warranty Service Upgrade options available
at this time.
Maintenance Service
•
IOR, 24 hours a day, 7 days a week, 4-hour average
response
Mid-Range System Option:
The xSeries 440 is an eligible
machine for the Mid-Range System Option of the ICA.
Eligible
Discount
Type
Three-Year
Five-Year
8687
17%
22%
Corporate Service Option:
The xSeries 440 is an eligible
machine for the Corporate Service Option of the ICA.
Discount
Option
Three-Year
Five-Year
Network
25%
30%
System
17%
22%
Extended Maintenance Option:
No
Central Facility Maintenance Service (CFMS) Option:
No
Non-IBM Parts Support
Warranty Service
IBM is now shipping IBM machines with selected non-IBM
parts that contain an IBM field replaceable unit (FRU) part
number label. These parts, parts with an IBM FRU label,
are to be serviced during the IBM machine warranty
period.
IBM is covering the service on these selected
non-IBM parts as an accommodation to their customers,
and normal warranty service procedures for the IBM
machine apply.
Warranty Service Upgrades and Maintenance Services
Under certain conditions, IBM Integrated Technology
Services (ITS) services selected non-IBM parts at no
additional charge for PCD machines that are covered
under a warranty service upgrade or maintenance
services.
IBM Service will provide hardware problem determination
on non-IBM parts (adapter cards, PCMCIA cards, disk
drives, memory, and so forth), installed within IBM
systems covered under warranty service upgrade or
maintenance services and provide the labor to replace
the failing parts at no additional charge.
If IBM has
Technical Service Agreements (TSA) with the
manufacturers of the failing part, or if the failing part is
an accommodations part (a part with an IBM FRU label),
IBM may also source and replace the failing parts at no
additional charge.
For all other non-IBM parts, the
customers are responsible for sourcing the parts, and
installation labor will be provided at no additional charge,
if the machine is covered under a warranty service
upgrade or maintenance services.
IBM Hourly Service Rate Classification:
One
ServicePac
Services Information
Not available
Rental Offering:
No
-5-
102-205
