Table 4. POST error messages (continued)
POST message
Description
187
The VPD serial number is not set.
Action:
When a supported Remote Supervisor Adapter (RSA) is installed, the system serial
number is set in the VPD EEPROM each time the computer is restarted. If the system board
has been replaced, the system serial number will be invalid and should be set. To view the
system serial number, select
System Information
from the main menu of the
Configuration/Setup Utility program and then select
Product Data.
If the problem remains, call
for service.
188
A vital product data (VPD) error occurred.
Action:
Call for service.
189
An attempt has been made to access the computer with invalid passwords. After three
incorrect attempts, the computer locks up; that is, the logon data fields are no longer available
to the user.
201
An error occurred during the memory controller test. This error can be caused by:
v
Incorrectly installed memory
v
A failing memory module
v
A system board problem
Action:
Take the following steps to correct the problem:
1. If you just installed memory, verify that the new memory is correct for your computer. Also
verify that the memory is installed and seated correctly.
2. If the problem remains, call for service.
229
An error was detected in the L2 cache of one of the microprocessors.
Action:
Take the following steps to correct the problem:
1. If you just installed a microprocessor, verify that the microprocessor is installed and seated
correctly.
2. If the problem remains, call for service.
289
An error occurred during POST memory tests and a failing DIMM was disabled.
Note:
You can use the computer with decreased memory.
Action:
Take the following steps to correct the problem:
1. If you just installed memory, verify that the new memory is correct for your computer. Also
verify that the memory is installed and seated correctly. Start the Configuration/Setup Utility
program and select
Memory Settings
from the Advanced Setup menu to enable the
DIMM.
2. If the problem remains, replace the failing DIMM.
If the problem remains, call for service.
301 and 303
An error occurred during the keyboard and keyboard controller test. These error messages
also might be accompanied by continuous beeping.
Action:
Take the following steps to correct the problem:
1. Ensure that:
v
Nothing is resting on the keyboard and pressing a key.
v
No key is stuck.
v
The keyboard cable is connected correctly to the keyboard and to the correct connector
on the computer.
2. After installing a USB keyboard, you might need to use the Configuration/Setup Utility
program to enable keyboardless operation and prevent the POST error message from
being displayed during startup.
Running the diagnostic tests can isolate the computer component that failed, but you must
have your system serviced. If the error message remains, call for service.
Note:
If you just connected a new mouse or other pointing device, turn off the computer and
disconnect that device. Wait at least 5 seconds; then, turn on the computer. If the error
message goes away, replace the device.
Chapter 5. Solving problems
67
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