![background image](http://html1.mh-extra.com/html/ibm/2810-a14/2810-a14_manual_608714044.webp)
Table 16. Client information form (continued)
Field
Description
Information
Building
location
Second address line, building name, or other
information to help locate the system
City
The name of the city where the system is located
State
The name of the state, when relevant, where the
system is located
Postal
code
The postal (or zip) code for the address where the
system is located
Country
The name of the country where the system is
located
Primary contact
Table 17 indicates who to engage first if a repair is required for the system.
Table 17. Primary contact form
Field
Description
Information
Name
Client primary contact name
E-mail address for the primary contact
Office
phone
The office phone number, including the country
code, of the primary contact person
Mobile
phone
The mobile phone number, including the country
code, of the primary contact person
Calling
hours
The calling hours, or duty shift for the primary
contact, for example, 08:00 - 16:00, or 24/7, as
appropriate
Time zone The time zone for this contact; for example, GMT
-4, or UTC -4
Secondary contact
Table 18 indicates who to engage if a repair is required when the primary contact
is unavailable.
Table 18. Secondary contact form
Field
Description
Information
Name
Client secondary contact name
E-mail address for the secondary contact
Office
phone
The office phone number, including the country
code, of the secondary contact person
Mobile
phone
The mobile phone number, including the country
code, of the secondary contact person
Calling
hours
The calling hours, or duty shift for the secondary
contact, for example, 08:00 - 16:00, or 24/7, as
appropriate
Time zone The time zone for this contact; for example, GMT
-4, or UTC -4
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