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Warranty Information
www.hypotheory.com
Full Two Year Manufacturer Standard
Warranty Parts & Labor (Limited)
This warranty agreement supersedes all
prior warranty agreements and
understandings (whether written or oral).
HypoTheory Corporation currently uses ,
AmTrust Financial Group subsidiaries &
other third party warranty vendors as their
North American extended warranty vendors
of choice. They are all A+ rated better
businesses, and provide service to the
entire United States Of America And
Canada. This does not mean our extended
warranty vendors of choice are an exclusive
warranty provider, we use over thirty
extended warranty providers nationwide.
You can buy an extended warranty through
any vendor, we work with them all! Your
appliance is automatically covered with a
two year parts and labor appliance limited
warranty, you may read the specifications
below.
All HypoTheory gas appliances must be
installed by a licensed plumber. All
HypoTheory 220 volt based electrical
appliances/ or appliances that require
wiring configuration must be installed by a
licensed electrician. All dual fuel appliances
must be installed by a licensed plumber,
and a licensed electrician. At the
purchaser's expense. If service is needed
immediately following an appliance
installation, HypoTheory reserves the right
to request a written statement - diagnosing
the issue from your licensed plumber or
electrician on company letterhead. Or if the
purchaser is unable to obtain a letter, we
will need the phone number and name of
the installer at minimum. HypoTheory
reserves the right to send an appliance
technician in to inspect the product and
ensure functional defects were/are not due
to improper installation/negligence. If the
appliance technician provides in writing the
defects were the fault of
negligence/improper installation, the
customer must pay the servicer's labor fee/
parts fee to correct the problem during the
warranty period. After the negligence issue
(if applicable) is corrected HypoTheory will
cover all future issues during the warranty
period. If the defect is not the fault of
negligence & improper installation,
HypoTheory will cover all parts & labor and
correct the defect in a period no more than
a year and no less than a week.
Technical Support
If you are having technical problems, you
may contact our technical support team
(Adco Service) at 800.928.4693, press
option 2, during normal business hours.
Monday through Friday 9 AM to 5 PM
(MST). Please read the trouble shooting
section of your manual before you call. If
this is a pre-product installation, please
ensure your licensed plumber or electrician
contacts technical support during normal
business hours, it is against company policy
to consult consumers on installation
questions, because of liability (sorry).
