Q: The system is brand new, why is the flow rate of purified water so slow?
A:
The system’s GPD capacity is achieved when you have the following conditions for
your source water: 77°F, 500 PPM, 60 psi. If your source water is colder than this,
or your inlet pressure is lower, or your PPMs are significantly higher, then you will
experience less than the rated GPD flow rates. HydroLogic provides solutions to these
less-than-desirable source water conditions. For instance, we have a pressure booster
pump for low psi, and additional pre-filtration for high PPM.
Q: Why has the flow rate of purified water slowed down over time?
A:
This can be due to multiple factors, such as a clogged sediment or carbon pre-filter,
clogged or fouled membranes, or changes to source water conditions. The quality of
your water, frequency of use, and timeliness of pre-filter changes will determine how
long your system performs at peak capacity.
Q: Why have the PPM of the purified water increased over time?
A:
This is typically due to deterioration of the membranes as a result of exposure to
chlorine. The purpose of the carbon filter is to remove chlorine and chloramines from
the water. If it isn’t changed on schedule, chlorine/chloramines will pass through to
the membranes and degrade them, causing more water to flow out of the purified line
and an increase in PPM.
Q: Why is the waste line running faster than the purified water line?
A:
If you’re using the
Flow Restrictor, that means the system will produce 2 parts
waste water to one part purified water. If you’re using the
1:1
Flow Restrictor, you
should have equal parts waste to purified water.
Q: Why does the waste line continue to run when the purified water line is closed off?
A:
Over time, the automatic shut-off valve (ASOV) can accumulate scale and become
clogged, causing it to malfunction. If you experience your waste line continuing to
run after the purified water line is closed, it is an indication of high PPM and you may
need to replace it, available from your local dealer or HydroLogic.
TROUBLESHOOTING
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