Hydro Massage Products, LLC (“HydroMassage”) provides a limited warranty on each of its products. This
warranty extends only to the original purchaser or original end user of a HydroMassage product, when
such product is used only for personal, household use (“Customer”). An original end user is the person who
acquires a previously unused HydroMassage product from a residential home builder, general contractor or
subcontractor and who is also the first to use the HydroMassage product for personal, household use.
Additional limitations apply for the commercial use of any HydroMassage product.
When properly installed, HydroMassage warrants the fiberglass structure of its products to be free from
defects in workmanship and materials under normal use and service as follows:
Ten (10) years for the HydroMassage Platinum series and Combo series products;
Five (5) years for the HydroMassage Gold series and Aromassage series products;
Two (2) years for the HydroMassage Silver, Bronze and Soaker Baths.
This warranty includes labor costs for repairing or replacing a defective fiberglass structure at any time
during the limited warranty period. This warranty does not include or cover any costs for the removal or
reinstallation of the product. The acrylic surface of the fiberglass structure on all HydroMassage products
is warranted for a period of two years only.
When properly installed, HydroMassage warrants the whirlpool equipment, motor, pump and controls of its
products to be free from defects in workmanship and materials under normal use and service as follows:
Ten (10) years for the HydroMassage Platinum series, Combo seriesproducts;
Five (5) years for the HydroMassage Gold series and Aromassage series products;
Two (2) years for the HydroMassage Silver series, and Bronze series products.
This warranty covers the cost of the defective parts only. Labor costs for repairing or replacing defective
whirlpool equipment, motor, pump and controls are covered for 2 years only.
When properly installed, HydroMassage Products warrants the therapeutic plumbing parts of its products to
be free from defects in workmanship and materials under normal use and service as follows:
Ten (10) years for the HydroMassage Platinum series, Combo series;
Five (5) years for the HydroMassage Gold series and Aromassage series products;
Two (2) years for the HydroMassage Silver series and Bronze series products.
This warranty covers the cost of the defective parts only. Labor costs for repairing or replacing defective
therapeutic plumbing parts are covered for 2 years only.
Any products covered by the limited warranty set forth herein will be repaired to working order or replaced
(with a product of equal or greater value) at the option of HydroMassage. If certain parts are discontinued
by our vendors, we
ʼ
ll supply a updated similar part only.
LIMITED WARRANTY PERIOD AND WARRANTY REQUIREMENTS
The limited warranty period begins on the date of purchase from an authorized HydroMassage dealer or
twelve (12) mouths from date of manufacture, whichever occurs earlier.
This warranty extends to the original purchaser or original end user only and is not transferable to a
subsequent owner or user.
Customer
ʼ
s dated sales or delivery receipt, showing the date of purchase of the product, is Customer
ʼ
s
proof of the purchase date. Customer may be required to provide proof of purchase as a condition of
receiving warranty service.
Warranty Service. In order to obtain service provided under this warranty during regular business hours,
contact the dealer or distributor who sold the unit, or Hydro Massage Products directly at 1-888-409-8860.
ALL WARRANTY WORK MUST BE APPROVED BY HYDROMASSAGE BEFORE THE WORK IS
PERFORMED OR THE CUSTOMER MAY BE RESPONSIBLE FOR PAYING FOR THE COST OF THE
WORK. IF CUSTOMER AUTHORIZES ANY REPAIR WORK TO BE PERFORMED ON THE
HYDROMASSAGE PRODUCT PRIOR TO OBTAINING AUTHORIZATION FOR SUCH WORK FROM
HYDROMASSAGE, THEN CUSTOMER SHALL BE RESPONSIBLE FOR PAYING FOR THE COST OF
SUCH WORK.
HydroMassage reserves the right to use reconditioned parts that are equivalent or superior to original
factory specifications. Replacement parts are warranted to be free from defects in materials and
workmanship for thirty (30) days or for the remainder of the limited warranty period of the product in which
they are installed, whichever is longer. Parts or products replaced under this limited warranty shall become
the property of HydroMassage.
HydroMassage may service customer-replaceable parts by shipment of new or remanufactured
replacement parts to the customer on an exchange basis.
The terms and conditions of this limited warranty constitute the complete and exclusive warranty agreement
between HydroMassage and Customer for the HydroMassage product and supersede any prior agreements
or representations made in any HydroMassage sales document or advice that may be provided by any
authorized HydroMassage dealer in connection with Customer
ʼ
s purchase of the product. No change to
the conditions of this limited warranty is valid unless it is made in writing and signed by an authorized
representative of HydroMassage.
DISCLAIMER AND LIMITATION OF REMEDY:
EXCEPT AS OTHERWISE PROVIDED ABOVE, HYDROMASSAGE MAKES NO OTHER WARRANTIES,
EXPRESS FOR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE OR COMPLIANCE WITH ANY CODE. HYDROMASSAGE EXPRESSLY
DISCLAIMS ALL WARRANTIES NOT STATED IN THIS LIMITED WARRANTY.
CUSTOMER MUST READ AND FOLLOW ALL SET-UP AND USAGE INSTRUCTIONS IN THE APPLICABLE
INSTALLATION, OPERATING AND/OR USER MANUAL(S). IF CUSTOMER FAILS TO DO SO, THE
PRODUCT MAY NOT FUNCTION PROPERLY. The limited warranties herein shall not apply to damage
caused by failure to adhere to any of the operating, installation or maintenance instructions stated in our
manuals. The limited warranties herein shall not apply to any product following incorrect operating
procedures, breakage or damages caused by the fault, carelessness, abuse, misuse, misapplication,
improper maintenance, alteration or modification of the product, as well as any chemical or natural
corrosion, fire, act of God or any other casualty.
THE CUSTOMER IS ENTIRELY RESPONSIBLE FOR THE PROPER INSTALLATION OF THE PRODUCT.
HydroMassage does not install or supervise the installation of its products and therefore cannot be held
responsible for any default, breakage, property damage or other damage, loss or expense caused thereby or
resulting therefrom, directly or indirectly.
THIS LIMITED WARRANTY DOES NOT COVER PROPERTY DAMAGE DUE TO WATER. The
responsibility for water damage is solely that of the installer or Customer as we recommend a pre-install
water test in the installation instructions, Owner's manual and troubleshooting guide.
The Customer user must provide an access panel to the components of the products as described in the
installation guide in order for HydroMassage to provide for the warranty work specified herein. If such an
access panel is not available, or additional travel is required to get to the job site, then any additional expense
that is necessary to obtain access to the components will be the responsibility of the Customer.
This limited warranty does not apply to products or equipment that are not installed or operated in
accordance with the instructions supplied by HydroMassage. This limited warranty does not apply to
products or equipment that are not installed in accordance with all applicable rules, regulations and
legislation pertaining to such installation.
HydroMassage shall not be held liable for personal injuries or death to any person or for any direct, special,
incidental or consequential damage, loss of time, loss of profits, inconvenience, incidental expenses, labor
or material charges, or any other costs resulting from the use of the product or equipment or pertaining to
the application of the present warranty, or resulting from the removal or replacement of any product or
element or part covered by this warranty.
This Limited Warranty does not cover damages or defects caused by or which are a result of shipping
damage.
HydroMassage reserves the right to discontinue and/or change models, colors and specifications in design
together with replacement parts without notice and without incurring any obligations.
All waste and overflows, jet trim, pillows and pump seals are warranted to be free from defects at time of
delivery.
This limited warranty does not include the cost of shipping the HydroMassage product or any of its components
for warranty work. The cost of any such shipping charges shall be the responsibility of the Customer.
IF THE PRODUCT FAILS TO WORK AS WARRANTED ABOVE, CUSTOMER
ʼ
S SOLE AND EXCLUSIVE
REMEDY SHALL BE REPAIR OR REPLACEMENT. IN NO EVENT WILL HYDROMASSAGE, ITS
AFFILIATES OR SUPPLIERS BE LIABLE TO THE CUSTOMER OR ANY THIRD PARTY FOR ANY
DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT. THIS LIMITATION APPLIES
TO DAMAGES OF ANY KIND WHATSOEVER, INCLUDING ANY DIRECT OR INDIRECT DAMAGES,
PROPERTY DAMAGES, LOST PROFITS, LOST SAVINGS OR SPECIAL, INCIDENTAL,
CONSEQUENTIAL OR EXEMPLARY DAMAGES, WHETHER FOR BREACH OF CONTRACT,
WARRANTY, TORT OR OTHERWISE, OR WHETHER ARISING OUT OF THE USE OF OR INABILITY TO
USE SUCH PRODUCT, EVEN IF HYDROMASSAGE HAS BEEN ADVISED OF THE POSSIBLITY OF
SUCH DAMAGES OR OF ANY CLAIM BY ANY OTHER PARTY.
This limited warranty gives the Customer specific legal rights and the Customer may have other rights,
which vary from one state and/or province to another.
WHAT IS NOT COVERED BY THIS LIMITED WARRANTY?
Service made necessary by modification of the product or by accident, misuse, abuse, neglect, improper
installation, or improper maintenance.
Replacement of missing parts, the provision of retrofits, or preventive maintenance.
Installation or removal of accessory retrofits or peripheral equipment of which the HydroMassage product
may be a part.
Service made necessary by any external cause, including fire, theft, acts of God, alteration, power failures,
surges or shortages, lightning, or repairs by persons other than those authorized by HydroMassage.
Damage caused by the use of the HydroMassage product outside the usage parameters set forth in the
HydroMassage owner or users manual.
Repair or replacement of plastics, or appearance parts such as interior or exterior finishes or trim.
COMMERCIAL LIMITATIONS. The limited warranty period for products installed for commercial
applications or used in commercial applications or used in commercial ventures is the same as set forth
above, except that the limited warranty period is reduced and limited to one (1) year from the initial date of
purchase from an authorized dealer by the Customer for all parts and labor. HydroMassage is not
responsible to the Customer for the loss of use or loss of profits under any circumstances. If the product is
used as a display model, the warranty period begins when the product is placed on display.
WARRANTY
18.
