Troubleshooting
The following are a few common problems that may occur during operation.
Here are some suggestions for easy troubleshooting:
A. The unit does not work, It has no light and the fan does not work
1. Check if it is connected to power and the main fuse.
2. Measure the main power supply voltage on the main connector.
3. Check the power on the LED to see if it can be lit up or not.
B. Not responding to DMX controller
1. The DMX LED should be on. If not, check DMX connectors,and cables to see if they
are linked properly.
2. If the DMX LED is on and there is no response to the channel, check the address
settings and DMX polarity.
3. If you have intermittent DMX signal problems, check the pins on the connectors
or on the PCB of the unit or the previous one.
4. Try to use another DMX controller.
5. Check to see if the DMX cables run near or run alongside high voltage cables that
may cause damage or interference to the DMX interface circuit.
C.One of the channels is not working well
1. The stepper motor might be damaged or the cable connected to the PCB is broken.
2. The motor’s drive IC on the PCB might be out of order.
D.The lamp is cutting out intermittently
1. The lamp is not working well. Check if the main power voltage supply seither too high
or too low.
2. Internal temperature may be too high. Check if replacement of fan is needed on the
head.
Cleaning
Cleaning of internal and external optical lenses and/or mirrors must be carried out
periodically to optimize the light output. Cleaning frequency depends on the
environment in which the fixture operates: damp, smoky or particularly dirty
surroundings can cause greater accumulation of dirt on the unit’s optics.
Clean with a soft cloth and use normal glass cleaning liquid.
Always dry the parts carefully.
