Operating Manual
“Warm N Dry”
www.hvsolutions.com.au
8 of 12
Copyright 2010
CUSTOMER SERVICE
Warranty
For your piece of mind all
“Warm N Dry” HVS products come with a full 3 year on site parts and
labour warranty service for systems that were installed by an approved installer. A travel charge
may apply for installations that are greater than 30klm from your local retailer.
If your system was installed by anyone other than an approved installer, faulty product should be
returned to Home Ventilation Solutions for warranty repair and or replacement during the 3 year
warranty period commencing from the date of purchase.
HVS Performance Expectations
Home Ventilation Solutions guarantees the performance of the system in controlling
condensation problems in the Customer's home. The Customer should expect condensation free
windows and other dampness problems to be reduced and controlled, as long as the customer
follows the Operating Guidelines. In some instances, misting on glass may still occur to a small
degree. It is also possible that some condensation may still occur during climatic extremes.
Typically a
“Warm N Dry” system can achieve a noticeable reduction in condensation within 2 or
3 weeks, and often immediately. Moisture levels will continue to decrease but it could take up to
12 months to reach the maximum benefit.
“Warm N Dry” Performance Guarantee
All
“Warm N Dry” systems
installed by an approved installer
for the purpose of controlling
household condensation and dampness problems have the following performance guarantee:
If after 3 consecutive winter months the Customer is dissatisfied with the level of condensation
control and the Customer has been adhering to all operating guidelines issued by HVS and HVS
has had the opportunity to inspect the installation and suggest alterations as it deems necessary
to better suit the Customer's house, then HVS will, at the Customer's written request, remove the
product from the Customer's house and refund monies paid, less the installation costs ($300 and
less a further $50 per additional outlet), provided that the product has not been damaged.
All ceiling outlets will remain in place and will be wound closed. All electrical wiring installed by
will be left in a safe, legal and unobtrusive manner. The control panel will be replaced with a
blanking plate. The customer must inform HVS in writing after 4 to 6 weeks of winter time
operation if the system is not performing to expectations. For the purposes of this guarantee
winter time is deemed to be the period from the first day of April to the last day of August. A
deferred winter period may be mutually agreed upon between HVS and the Customer if HVS
believes this to be of benefit to the success of the installation.
Heat Recovery Expectations
The
“Warm N Dry” is not a home heater. The benefits that can be expected from the system in
heat recovery mode will depend on the sun and the roof structure. Whenever there is heat gain
in the roof space, it is available to transfer as long as the control panel is set correctly. The
money back guarantee is limited to condensation control, HVS can not predict how much benefit
a particular house will receive from heat recovery.
