User’
s Manual for Agera and EasyMatch Essentials v 1.0
83
Instrument Replacement, Repair, Problems, and Questions
The following HunterLab policies are described in this chapter:
•
Warranty
•
Shipping claims
•
Returns/service
•
Technical assistance.
Warranty
HunterLab warrants that all instruments it manufactures are free from defects in material and
workmanship under normal use. This warranty is limited to repairing or replacing any defective
hardware or software that may cause the instrument to perform outside of its specified tolerances. This
warranty is one year from date of shipment of new instruments and two months from the date of
shipment of repaired instruments.
Note: Printers and computers are covered under the original manufa
cturer’s warranty.
The warranty is void if the user has made unauthorized repairs, improperly installation, operated, or
subjected the instrument to conditions outside of the operating conditions specified in the product
documentation.
The HunterLab warranty does not cover consumable items such as lamps, fuses, batteries, etc. An
instrument registration card is available online at
https://www.hunterlab.com/ras-registration.html
It is important that the instrument owner fills this out on receipt of equipment.
Questions concerning operation, maintenance, or repair of your equipment can be directed to the
Service Department at [email protected]. Additional information can be obtained at
http://support.hunterlab.com.
Shipping Claims
All materials are sold F.O.B. from Reston, Virginia (unless otherwise specified) and HunterLab
responsibility ends upon delivery to the first carrier. All claims for loss or damage must be rendered by
the consignee against the carrier within fifteen days of receipt of goods. A copy of this notice must also
be forwarded to HunterLab within five days of its receipt.
•
Breakage or Damage
Per the contract terms and conditions of the carrier, the responsibility of the shipper ends at
the time and place of shipment. The carrier then assumes full responsibility. Perform the
following procedures in the case that your instrument arrives broken or damaged.
•
Freight or Express
▪
Notify your local carrier.
▪
Hold the damaged goods with their container and packaging for inspection by the
examining agent. Do not return any goods to HunterLab prior to inspection by and
authorization of the carrier.
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