OPERATION
30
Problem
The shade hangs too high or too low when fully lowered.
Solution
Perform a basic reset. See “Basic Reset” on page 27. If that doesn’t solve
the issue, reset the bottom limit. See “Adjusting the Bottom Limit” on page
28.
Problem
The shade hangs too high or too low when fully raised.
Solution
Perform a basic reset. See “Basic Reset” on page 27. If that doesn’t solve
the issue, reset the top limit. See “Adjusting the Top Limit” on page 27.
Problem
The shade operation is slow.
Solution
The batteries may be low in the battery wand, satellite battery pack, or C-size
battery wand. Check battery orientation or replace the batteries.
Check that the battery wand, satellite battery pack, C-size satellite battery
wand, or DC power supply is securely connected to the power cable and the
cables are not pinched or caught.
Problem
Remove the shade from all groups and erase the shade programming.
This reset erases all shade programming from memory, including group
assignments, preventing any input device from operating the shade. Its
primary use is during installation to correct group and network assignments.
This reset does not perform a basic reset.
1. Press and hold the manual control button for 12 seconds. The shade will
move slightly up and down once after 6 seconds, then again after 12
seconds. Release the button and the red LED will blink.
2. Refer to “Joining a Shade to a Group” on page 25 to program the shade
to a group.
