32
Thuraya IP+ Satellite Modem User Guide
3500799-0001 rev C
Some general hardware and software problems you may encounter in
the installation and operation of Thuraya IP+
along with the possible
source of these problems and how to correct them. System fault codes
and descriptions reported to you by Thuraya IP+
on the wMMI screens,
along with their possible causes and solutions. If unable to correct a
problem please contact the Thuraya IP+
dealer you purchased the unit
from.
General Troubleshooting
Problem
Possible Cause
Action
Thuraya IP+
will not
switch on, or will
not stay on when
under battery
power.
Battery needs
recharging.
Charge the battery. Check
battery light or wMMI screen for
battery charging indication.
The battery is not
inserted properly.
Remove and reinsert the battery.
Make sure the battery is latched.
The battery
contacts are dirty or
damaged.
Check the battery connector
contacts. Clean them if
necessary. If you find any
damage, replace battery.
The modem was
reset while under
battery power.
When the modem is reset while
under battery power (no AC
mains connected), you must turn
it back on manually. This is a
normal operation for the modem.
SIM card error.
SIM card or SIM
card contacts may
be damaged.
Visually inspect the SIM card and
SIM card contacts and return SIM
card to your service provider if it is
damaged.
SIM card may not
be present.
Remove the battery and verify
that the SIM card is present.
SIM card may be
inserted incorrectly.
Remove the SIM card and make
sure that it is inserted according to
the instructions in the user guide.
SIM card contacts
may be dirty.
Clean the SIM card contacts with
a dry cloth.
The wMMI does not
work from browser.
The browser may
not be correctly
configured.
For Firefox, go to Advanced
Preferences and select “Direct
connection to the Internet.”
T
ROUBLESHOOTING
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