This condition typically occurs when your HN9260 is first commissioned or the first time it is
used for data traffic. This must occur before the Indoor Transmit Unit is able to transmit
successfully. Typically, this process usually takes less than a minute.
10
The transmitter is unable to communicate with the Network Operations Center
This condition indicates that the unit has stopped attempting to transmit user data because
there were a number of failures in sending data to the NOC over the satellite link. This could
be the result of weather conditions causing lost packets or return channel equipment
failures in the NOC.
11
The transmitter is not available because the receiver software is out of date
This condition indicates that the installed software version is not recent enough to operate
on the network. New software will be required from time to time due to network
infrastructure and capability upgrades and in order to maintain network efficiency and fix
any known problems.
The system will automatically update your software version to ensure that you can enjoy
uninterrupted operation. If you keep the HN9260 down for a long period of time and miss
the updates, you may need to contact Technical Support.
12
The transmitter is not receiving network control messages from the Network Operations
Center
This condition indicates a NOC equipment outage. This may be a transient condition and the
system should recover automatically.
13
The transmitter is unable to range because it cannot communicate with the Network
Operations Center
Ranging is the process that adjusts your satellite transmitter timing and power. Your satellite
transmitter conducts ranging as needed to ensure that it can communicate successfully with
the Network Operations Center.
This condition can indicate any of the following:
The NOC is not receiving ranging information from the transmitter. This may indicate
a transmit problem at the NOC. This should get cleared in a few minutes.
The transmitter is unable to achieve enough transmit power to send ranging
information to the NOC. Make sure that the power supply is correct. The power
supply should be Part #1031105-0001.
The transmitter is sending incorrect timing data because the wrong zip code or
latitude/longitude information was entered during installation.
The outdoor transmitter unit (ODU) is not operating properly or is not properly
connected to the ITU. Please ensure that the transmit cable is securely fastened to
the Transmit Unit.
14
The transmitter is not available because ranging has failed
Ranging is the process that adjusts your satellite transmitter timing and power. Your satellite
transmitter conducts ranging as needed to ensure that it can communicate successfully with
the Network Operations Center.
