BGAN 9201 User Manual
129
Problem
Possible Cause
Possible Solution
Terminal is connected to
the BGAN network, but
cannot obtain the
requested Quality of
Service
The terminal is not optimally pointed at
the satellite
Re-point the terminal, see
Pointing the Terminal.
Ensure the following minimum
LEDs are lit for the requested
Quality of Service:
Streaming 256: 4 green LEDs
Streaming 128: 3 green + 1 red
LED
Streaming 64: 2 green + 1 red
LED
Streaming 32: 1 green + 1 red
LED
background or standard: 1 red
LED
ISDN data (64Kbps): 2 green + 1
red LED
CS voice (4): 1 red LED
Terminal does not obtain
a GPS fix
Terminal‟s location limits visibility of 4 or
more GPS satellites.
See Field Service Bulletin FSB0306-01.pdf
for instructions on tightening chassis
screws around GPS antenna area.
Move the terminal to a location
where there are few obstructions
such as trees or tall buildings, so
that as much as possible of the
sky is visible; see
Obtaining a GPS
fix
You hear a continuous
beep from the terminal
when you connect an
ISDN device to the ISDN
port
The ISDN device is trying to draw too
much power from the satellite terminal‟s
ISDN interface
The device you are connecting is not an
ISDN device. It might be an Ethernet
device that you are accidentally
connecting to the ISDN port.
Only connect an ISDN device
that draws less than 70mA of
current at 40V (equivalent
power 2.8W)
Make sure you connect only
ISDN devices to the ISDN port
None of the above
solutions resolve the
problem
Terminal may have a hardware or
software fault, and needs to be re-
booted.
Remove the power adapter,
and battery. Wait 30 seconds.
Reconnect the AC or DC power
adapter or the battery, and turn
on the terminal.
As the terminal powers up,
check the status of the LEDs, see
Satellite Terminal Boot Behavior
