Ver. 1.4
–
6-21
40
Troubleshooting
.
Problem
Possible Cause
Solution
No movement or
image after power on
Power supply failure
Check power supply
Power adapter damaged
Replace power adapter
Power cable connection is loose
Check & reconnect
No self-testing after
powered on, or with
motor noise
Not enough power
Check & reconnect power cable
connection
Mechanical failure
Send for authorized repair
After power on, self-
test successfully, but
not controllable
Wrong address / protocol / baud rate
Check & set again
Wrong connection or open circuit of RS-
485/RS422 or RS-232 cable
Check & reconnect
Video loss when
pans / tilts / zooms
Not enough power
Check & reconnect power cable
Video cable not properly connected
Replace with a tested cable
Auto tracking has
locked on the wrong
subject / object with
no motion
Lack of adequate lighting on the subject
Increase proper lighting on subject
/ stage. If the problem persists
attempt to move the camera
closer to the stage.
Too complex of a scene with slightly
improper lighting
The tracking camera
seems to be off from
the reference camera
settings
The camera has been moved
Manually move camera back into
place or rebuild tracking zones
A manual tracking / reference camera
recalibration is required
Enter the Advanced Parameters
settings and click the
Pos Correct
button. Once the tracking camera
stops moving, align the crosshairs
of the tracking camera to match
the crosshairs of the reference
camera.
The camera is tracking
slightly below or
above the subject
A manual height recalibration is required
Enter the Advanced Parameters
settings and click the
Debug
button. Have your subject stand in
place within facing the tracking
camera. Once a rectangle is
around the face, use the Up and
Down buttons to adjust tracking
height.
Having trouble finding
/ connecting to
camera on the
network
No DHCP Server available
Connect to camera and set a static
IP in the Configuration interface
Multiple Network Connections
Disable any secondary and or
tertiary network connections on
your Windows PC
