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FAQs

Why Can't Other Participants Hear Me?

About the Muting the
Microphone

You can be heard by other
participants only when you have
turned on your microphone and it
is not muted by the chair.

Possible Cause

Solution

The microphone is off.

Press on the remote control to turn on your microphone.

The speaker volume of other
participants is too low.

Other participants should try pressing the

Volume Up

(+) button on the

side of the remote control to turn up the microphone.

Your microphone has been muted
by the chair site.

The chair site can unnmute microphones by following the instructions in

Mute/Unmute the Speaker of a Site

Содержание T10 V500R003C30

Страница 1: ...TE10 Operation Guide V500R003C30 ...

Страница 2: ...ete a Site Call a Site Mute Unmute the Speaker of a Site Lock a Conference End Leave a Conference Add a Site to a Conference About This Document 1 Quick Start 2 Create a P2P Conference 3 Create a Multipoint Conference 4 Control a Conference Place a P2P Call from the Address Book Conference Control Operations Available for Chair and Non chair Sites Power the TE10 On Off Remote Control User Interfac...

Страница 3: ...ents Product Description Describes the application scenarios ports features and technical specifications of the TE10 Configuration Guide Describes system settings frequently used parameter settings and common troubleshooting methods of the TE10 Maintenance Guide Describes security and routine maintenance of the TE10 Web Online Help Describes the functions and parameter settings of the TE10 s web i...

Страница 4: ...moving objects behind participants Quick Start Power the TE10 On Off Remote Control User Interface AirPresence PC Client AirPresence Mobile Client Join a Conference Using the Conference Access Number VMR Domain Name Site URI Join a Conference from the Conference Schedules Join a Conference from the Cloud Meeting Room Join a Video Conference on the StarLeaf Cloud Platform Join a Video Conference on...

Страница 5: ...plugged in to a power outlet Point the remote control at your TE10 Press the Power button and choose to put it in sleep mode or restart it Press any button except for the side volume buttons to bring the TE10 out of sleep mode Quick Start Power the TE10 On Off ...

Страница 6: ...her device for example a TE20 To unpair press and hold down the and buttons for 5s The remote control indicator will remain on for about 1 second Power Wake sleep restart TE10 Leave conference Arrows Navigate through menu items Pan tilt camera Delete Back Delete letters numbers Return to previous screen Keypad Type in letters numbers Access Call screen Asterisk Return camera to default position Br...

Страница 7: ...he selected menu Press the arrow buttons to select items on the screen Press the Back button to go back to the previous step During a Conference Press the Back button to manually hide menu items Menu items will disappear automatically if no operations are performed Pressing the Keyboard or arrow buttons will bring up the menu To learn more about the remote control buttons see the Configuration Gui...

Страница 8: ...web interface of the endpoint and works only for the AirPresence PC client The default password is Change_Me To specify the Connection policy for an endpoint log in to its web interface choose System Settings Security AirPresence and select a value from the Connection policy drop down list box Connect using a projection code Endpoint s UI 2 To finish setting up the connection enter the password an...

Страница 9: ...S 8 0 or later Three AirPresence mobile clients can connect to an endpoint at the same time All three AirPresence users can operate the endpoint but only the latest operations take effect Scan the QR code to download and install AirPresence 1 Tap this icon to start AirPresence 2 Option 1 Enter the projection code of an endpoint to connect to it Option 2 Scan the QR code on the user interface of an...

Страница 10: ...IP H 323 settings by following the instructions in the Configuration Guide VMR domain name or site URI Confirm with the conference organizer whether the VMR domain name or site URI is correct If it is correct check the connection to the Videxio cloud platform by following the instructions in the Configuration Guide Enter the password and press the pound button for example 123456 Enter the conferen...

Страница 11: ... Conferences that have been scheduled in the service management system will be displayed in the Conference Schedules Q I have scheduled a conference but did not find it in the Conference Schedules Can I join the conference in any other way A Yes you can Join the conference by following the instructions in Join a Conference Using the Conference Access Number VMR Domain Name Site URI 1 Select and pr...

Страница 12: ...sted The endpoint has been registered correctly The cloud meeting room has been configured for the endpoint after the registration Quick Start Join a Conference from the Cloud Meeting Room 2 1 On the home screen press any number to access the Call screen 1 Select Cloud Hall and press OK 2 Select the desired cloud meeting room and press OK ...

Страница 13: ...e using the conference ID failed check whether the H 323 number can be found on the home screen of the user interface If it is not found activate the StarLeaf cloud platform by following the instructions in the Configuration Guide Quick Start Join a Video Conference on the StarLeaf Cloud Platform 2 1 On the home screen press any number to access the Call screen Enter the conference ID for example ...

Страница 14: ... from the conference organizer To join video conferences on cloud platforms from other vendors such as Videxio see Join a Conference Using the Conference Access Number VMR Domain Name Site URI 1 Enter the conference access number and press the pound button for example 60999 1 Select Cloud Hall and press OK 2 If the conference requires a password enter the password and press the pound button for ex...

Страница 15: ...ng the instructions in Understand the AirPresence PC Client or Understand the AirPresence Mobile Client Click Tap Disconnect to disconnect AirPresence from an endpoint Size limit for a share file Document 30 MB Image 8 MB Using AirPresence on an Android device you can share PDFs and PNG JPG and BMP images Using AirPresence on an iOS device you can share PDFs Word documents Excel spreadsheets and P...

Страница 16: ...om the Call History Place a P2P Call Using the Site Number or IP Address P2P calls can be set up between TE10s or between the TE10 and the TE20 DP300 TE30 40 50 60 TX50 TE Mobile TE Desktop RP100 or RP200 as well as products from other vendors Create a P2P Conference ...

Страница 17: ...ddress book is divided into Groups Contacts Q How do I add a contact to my address book A See the Managing Address Records part in the Web Online Help 1 On the home screen press any number to access the Call screen Create a P2P Conference Place a P2P Call from the Address Book ...

Страница 18: ... its number or IP address Q I tried to call a site using its number but failed What should I do A Check whether the SIP H 323 number is displayed If you cannot find it check the SIP H 323 settings by following the instructions in the Configuration Guide 1 On the home screen press any number to access the Call screen Create a P2P Conference Place a P2P Call Using the Site Number or IP Address ...

Страница 19: ...ssed calls You can select any record from the Call History to initiate a call Q How do I delete a record under Call History A Select the record select next to it and press OK On the home screen press any number to access the Call screen Select Call History and press OK Create a P2P Conference Place a P2P Call from the Call History ...

Страница 20: ...PART 03 Create a Multipoint Conference Call Sites by Their Numbers or URIs Start a Favorite Conference ...

Страница 21: ...on Guide All Sites displays all sites stored in the address book You can directly select sites from the site list or search for sites by keywords Others You can add other sites in this tab by entering their numbers or IP addresses Select the sites you want to add to the conference a In the All Sites area enter the number or URI of the site you want to call Select and press OK 1 Select and press OK...

Страница 22: ...the endpoint s web interface For details about how to add a favorite conference see the online help of the endpoint s web interface Select Call and press OK Select and press OK 1 Select and press OK This screen automatically appears if there are scheduled conferences You can add sites to the favorite conference in the All Sites or Others tab 2 Select a favorite conference and press OK ...

Страница 23: ...Layout Request Chair Control Rights View a Site or Continuous Presence Add a Site to a Conference Extend a Conference Broadcast a Conference Enable Disable DND Disconnect Delete a Site Call a Site Mute Unmute the Microphone of a Site Lock a Conference End Leave a Conference Control a Conference ...

Страница 24: ...sence Add a site Request chair control rights Broadcast a specified site or continuous presence Leave a conference Mute or unmute a microphone Call a site Disconnect or delete a site Lock or unlock a conference Extend a conference Release chair control rights End or leave a conference About the Chair Site Only participants in a multipoint conference can apply for the chair role The conference cont...

Страница 25: ...re determined by the status of your endpoint For example the Local Presentation screen layout is available only after your endpoint is connected to a presentation source You can also view other sites in full screen mode by following the instructions in View a Site or Continuous Presence Press OK to switch between screen layouts The icon of the selected layout will appear in the lower right corner ...

Страница 26: ... Audio only sites cannot request chair control rights If a chair password has been set for a conference you will be granted chair control rights only after entering the password Obtain the chair password from the conference organizer 3 1 Select and press OK Optional Enter the password select OK and press the OK button on the remote control 2 Select and press OK ...

Страница 27: ...e displayed and the layout of the site video vary depending on continuous presence modes Continuous presence is available only in multipoint conferences All sites can choose to view a specified site or continuous presence unless the chair site is broadcasting or has given the floor to another site 2 1 Select and press OK 1 Select the site or continuous presence you want to view and press OK 2 Sele...

Страница 28: ...ss OK 2 Select Add Site and press OK If the site you want to add is in your address book If the site is not in your address book but you know its number or IP address 1 Enter the number or IP address of the site in the search box and press OK 2 Select and press OK 2 Select and press OK Control a Conference Add a Site to a Conference ...

Страница 29: ...nce About Extending a Conference Only the chair site can extend a conference It is recommended that you extend a conference by 30 minutes at a time 2 1 Select and press OK Select and press OK 3 Select the duration of extension and press OK ...

Страница 30: ...dcast all non chair sites except the site being broadcast can view only the broadcast site while the chair site can view any site in the conference The chair site can broadcast any sites including itself 2 1 Select and press OK 1 Select the site or continuous presence you want to broadcast and press OK 2 Select and press OK ...

Страница 31: ...want to be disturbed by incoming calls you can enable the Do Not Disturb DND function Once DND has been enabled no incoming call will be received at your site On the home screen select and press OK While DND is enabled the icon is displayed in the upper right corner ...

Страница 32: ...s the conference automatically In the on premises networking scheme the disconnected site still exists in the site list and can be invited by the chair site to the conference again After a site is deleted it will disappear from the site list 2 1 Select and press OK 1 Select the site you want to disconnect or delete and press OK 2 Select disconnect or delete and press OK ...

Страница 33: ... can invite a site to the conference by calling it The chair site can call sites that have not joined the conference or sites that have been disconnected from the conference 2 1 Select and press OK 1 Select the site you want to call and press OK 2 Select and press OK Control a Conference Call a Site ...

Страница 34: ...e About Muting Unmuting the Speaker of a Site The chair site can mute and unmute sites to control whether they can be heard by other sites 2 1 Select and press OK 1 Select the site for which you want to mute the speaker and press OK 2 Select and press OK ...

Страница 35: ...rence organizer After a conference is locked the chair site can invite other sites to the conference but other sites cannot dial the conference access number to join the conference After the conference is unlocked non chair sites can dial the conference access number to join the conference 2 1 Select and press OK Select and press OK Optional Enter the password select OK and press the OK button on ...

Страница 36: ...ce In a multipoint conference the chair site can leave or end the conference while other sites can only choose to leave the conference A P2P conference will be ended when either party leaves 2 1 Select Leave Conference or End Conference and press OK Select and press OK ...

Страница 37: ...Control the Camera PART 05 ...

Страница 38: ... tilt the camera Press the Volume Up Down button to zoom in out on images On the home screen select and press OK About Camera Control You can control only your own camera You can turn on or off the local camera only when you are in a conference Zoom camera in Pan tilt camera Zoom camera out Return to home position ...

Страница 39: ...irPresence as a Remote Control How Do I Use a Keyboard or Mouse to Operate the Endpoint Like a Remote Control How Do I Connect a Bluetooth Speaker to My Endpoint How Do I Use the Built in Speaker How Do I View System Information What Is Secondary Dial How Do I Adjust the Speaker Volume Why Can t Other Participants Hear Me What Are These Icons Used for What Can I Do If I Do Not Find the Scheduled C...

Страница 40: ... hotspot You can then use the AirPresence to operate the endpoint or share presentations If a Wi Fi network is available Connect your smartphone tablet and endpoint to the same Wi Fi network If there are no Wi Fi networks 1 Turn on the Wi Fi hotspot of your endpoint by selecting Wi Fi Hotspot under System Settings Network Wi Fi Hotspot 2 Enable WLAN on your smartphone tablet and connect to the Wi ...

Страница 41: ...er interface The mobile device that has AirPresence installed is located in a different network from the endpoint See How Do I Connect AirPresence on My Smartphone or Tablet to My Endpoint The Projection Code Server settings defined for AirPresence are incorrect See How Do I Define the Projection Code Server Settings for AirPresence If the message shown in the left figure is displayed locate the p...

Страница 42: ...he AirPresence mobile client is used as an example If you want to connect AirPresence to an endpoint using the projection code to share content and the endpoint resides on a network where a Projection Code Server is deployed Confirm this with the administrator has correctly registered with the SIP or H 323 server You need to configure the Projection Code Server address and port number on AirPresen...

Страница 43: ...rol the camera Put in sleep mode Back Delete button Arrow buttons Bring up menu items Tap it to bring up the soft keyboard Select a text box on the user interface of your endpoint and type letters digits and special characters such as using the soft keyboard FAQs How Do I Use AirPresence as a Remote Control Bring up the virtual remote control ...

Страница 44: ... a menu item Click a menu item to access its screen For example click the icon to access the Call screen Click or to go back to the previous screen Use the soft keyboard to enter letters numbers or symbols On the Camera Control screen click the arrow buttons to adjust the camera angle or click or to zoom in or out If both a wireless keyboard and a wireless mouse are connected you can use the mouse...

Страница 45: ... Bluetooth enabled If you want to use Bluetooth when 5 GHz Wi Fi is unavailable disable the Wi Fi client and hotspot functions of your endpoint first 4 1 1 Press OK to select Bluetooth 2 Select the desired Bluetooth speaker and press OK 2 Select and press OK Then select Enter and press OK 3 Select and press OK Select and press OK ...

Страница 46: ...FAQs How Do I Use the Built in Speaker 3 1 2 Press OK to turn on the built in speaker 2 Select and press OK Select and press OK 1 Select ...

Страница 47: ...FAQs How Do I View System Information About System Information If your endpoint has registered an H 323 SIP server you will find the H 323 SIP number here Select on the home screen ...

Страница 48: ...ter a specific number to choose between options After entering the password or specific number press the pound button to end the secondary dial operation To learn more see Join a Conference Using the Conference Access Number VMR Domain Name Site URI or Join a Video Conference on the Zoom BlueJeans Cloud Platform ...

Страница 49: ...FAQs How Do I Adjust the Speaker Volume Volume UP Volume Down Press the volume buttons and on the side of the remote control When the volume is put on its lowest the icon appears ...

Страница 50: ...lution The microphone is off Press on the remote control to turn on your microphone The speaker volume of other participants is too low Other participants should try pressing the Volume Up button on the side of the remote control to turn up the microphone Your microphone has been muted by the chair site The chair site can unnmute microphones by following the instructions in Mute Unmute the Speaker...

Страница 51: ...on This site is a single screen site and it is offline This site is a single screen site and it is online This is your own site and it is online This site is a triple screen site and it is offline This site is a triple screen site and it is online ...

Страница 52: ...hat have been scheduled in the service management system will be displayed in the Conference Schedules If you cannot find the scheduled conference in the Conference Schedules you can only join it using the conference access number or VMR domain name obtained from the conference organizer For details see Join a Conference Using the Conference Access Number VMR Domain Name Site URI ...

Страница 53: ...er Mode The default Answer mode is Manual When receiving a call you can answer it decline it or just leave it unanswered You can set Answer mode to Auto under System Settings Conference General Settings on the web interface FAQs Answer Decline a Call ...

Страница 54: ...are for your reference only Actual UIs may differ in appearance Copyright Huawei Technologies Co Ltd 2017 All rights reserved Date 2017 08 31 Issue 03 Website www huawei com To learn more visit the information center Scan QR Code or Click Here ...

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