lp-770 Rev. 000 Rel. 000 Date 6.21.21
19
17. Damages, malfunctions, or failures caused by abuse, accident, fire,
flood, freeze, lightning, electrochemical reaction, acts of God and the like.
18. Failures (leaks) caused by operating the water heater in a corrosive or
contaminated atmosphere.
19. Failure of the water heater due to the accumulation of solid materials
and lime deposits.
20.
Any damage or failure resulting from improper water chemistry.
WATER CHEMISTRY REQUIREMENTS (RESIDENTIAL USE) – Water pH
between 6.5 and 8.5. Operating temperatures not exceeding 140
o
F.
Hardness less than 12 grains (200 mg/L). Chloride concentration less than
100 ppm (mg/L). TDS less than 500 ppm (mg/L). (COMMERCIAL USE) -
Water pH between 6.5 and 8.5. Hardness less than 7 grains (120 mg/L).
Chloride concentration less than 100 ppm (mg/L). TDS less than 500 ppm
(mg/L).
21. Any damages, malfunctions, or failures resulting from removal of the
anode rods, or failure to inspect and replace the anode rods as necessary.
22. Production of noise, taste, odors, discoloration, or rusty water.
23. Water heaters replaced for cosmetic reasons.
24. Components of the water heater that are not defective, but must be
replaced during the warranty period as a result of reasonable wear and
tear.
25. Damages, malfunctions, or failures resulting from the use of any
component(s) / attachment(s) not supplied by HTP.
26. Water heaters installed outside the fifty states (and the District of
Columbia) of the United States of America and Canada.
27. Water heaters moved from the original installation location.
28. Water heaters that have had their rating labels removed.
29. Water heaters used in steam boiler applications.
ONLINE EXTENDED RESIDENTIAL USE
LIMITED WARRANTY REGISTRATION
To register for the Extended Limited Warranty, complete the form located
on the HTP website at http://www.htproducts.com/warranty within six
(6) months of installation. The form must be completed in full with owner
name, email address, and phone number, the address where the unit is
installed and installation date, and unit model and serial numbers. Proof
of purchase is required, and may be an invoice for the product, or a bill
from an installing contractor that clearly documents the installation of
the unit. To be valid, proof of purchase must also include the unit serial
number. Proof of purchase may be typed or hand written. Submit the
proof of purchase to HTP via the directions provided on the website.
PROCEDURES FOR WARRANTY SERVICE REQUESTS
Any claim for warranty assistance must
be made immediately upon
finding the issue. First, please consult the HTP Warranty Wizard (http://
www.htproducts.com/Warranty-Wizard.html) to check warranty
eligibility. You may also contact HTP Technical Support at 1-800-323-
9651 for questions or assistance. Warranty coverage requires review
and approval of the issue with HTP Technical Support or through the
Warranty Wizard prior to a full unit replacement. Any claim for warranty
reimbursement will be rejected if prior approval from HTP is not obtained
in advance of a full unit replacement. Final determination will be made as
part of the warranty claim process.
When submitting a warranty claim the following items are required:
1. Proof of purchase or installation of the product –
Typically a copy
of the invoice from the installing contractor, the receipt of the purchase
of the product, or an original certificate of occupancy for a new home.
2. Clear pictures (or video) of the following:
a. Serial number tag (sticker)
b. The product
c. The product issue / failure whenever possible
d. A picture of the piping near the product
e. For gas fired products, a picture of the venting, including how it
exits the building
All claims will be reviewed by HTP within three (3) business days. If
additional information is required and requested by the HTP Claims
Department you will have thirty (30) days to provide it. When all requested
information is provided HTP will respond within three (3) business days.
The claim will be automatically closed if requested information is not
provided within thirty (30) days. Claims will not be reopened without HTP
Warranty Supervisor approval.
During the claims process a product that must be replaced will be given a
designation of either a) field scrap, or b) return to HTP. If the product must
be returned to HTP, the returned product must arrive at HTP within thirty
(30) days of the date of our request to return the product. After receipt of
the returned product HTP may require as many as thirty (30) additional
days for product testing.
NOTE: Any components or heaters returned
to HTP for warranty analysis will become the property of HTP and
will not be returned, even if credit is denied.
If you have questions about the coverage of this warranty, please contact
HTP at the following address or phone number: HTP, 272 Duchaine Blvd.,
New Bedford, MA, 02745, Attention: Warranty Service Department,
1(800) 323-9651.
SERVICE, LABOR, AND SHIPPING COSTS
Except when specifically prohibited by the applicable state law, the
Owner, and not the Manufacturer, shall be liable for and shall pay for all
charges for labor or other expenses incurred in the removal, repair, or
replacement of the water heater or any component part(s) claimed to be
defective or any expense incurred to remedy any defect in the product.
Such charges include, but are not necessarily limited to:
1. All freight, shipping, handling, and delivery costs of forwarding a new
water heater or replacement part(s) to the owner.
2. All costs necessary or incidental in removing the defective water
heater or component part(s) and installing a new water heater or
replacement part(s).
3. All administrative fees incurred by the Owner, as well as material
required to complete, and/or permits required for, installation of a new
water heater or replacement part(s), and
4. All costs necessary or incidental in returning the defective water heater
or component part(s) to a location designated by the manufacturer.
LIMITATIONS OF YOUR HTP WARRANTY AND REMEDIES
THE FOREGOING WARRANTIES ARE EXCLUSIVE AND ARE GIVEN AND
ACCEPTED TO THE FURTHEST EXTENT UNDER APPLICABLE LAW IN LIEU
OF ANY AND ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING
WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE AND ANY OBLIGATION,
LIABILITY, RIGHT, CLAIM OR REMEDY IN CONTRACT OR TORT, WHETHER
OR NOT ARISING FROM HTP’S NEGLIGENCE, ACTUAL OR IMPUTED. THE
REMEDIES OF THE OWNER SHALL BE LIMITED TO THOSE PROVIDED
HEREIN TO THE EXCLUSION OF ANY OTHER REMEDIES INCLUDING
WITHOUT LIMITATION, INCIDENTAL OR CONSEQUENTIAL DAMAGES,
SAID INCIDENTAL AND CONSEQUENTIAL DAMAGES INCLUDING, BUT
NOT LIMITED TO, PROPERTY DAMAGE, LOST PROFIT OR DAMAGES
ALLEGED TO HAVE BEEN CAUSED BY ANY FAILURE OF HTP TO MEET ANY
OBLIGATION UNDER THIS AGREEMENT INCLUDING THE OBLIGATION
TO REPAIR AND REPLACE SET FORTH ABOVE. NO AGREEMENT VARYING
OR EXTENDING THE FOREGOING WARRANTIES, REMEDIES OR THIS
LIMITATION WILL BE BINDING UPON HTP. UNLESS IN WRITING AND
SIGNED BY A DULY AUTHORIZED OFFICER OF HTP. THE WARRANTIES
STATED HEREIN ARE NOT TRANSFERABLE AND SHALL BE FOR THE
BENEFIT OF THE OWNER ONLY.
NO OTHER WARRANTIES
This warranty gives the Owner specific legal rights. The Owner may also
have other rights that vary from state to state. Some states do not allow
the exclusion or limitation of incidental or consequential damages so this
limitation or exclusion may not apply to the Owner.
These are the only written warranties applicable to the water heater
manufactured and sold by HTP. HTP neither assumes nor authorizes anyone
to assume for it any other obligation or liability in connection with said water
heaters.
HTP reserves the right to change specifications or discontinue
models
without notice.