lp-770 Rev. 000 Rel. 000 Date 6.21.21
18
SuperStor Contender
Indirect Fired Water Heater / Solar Water Heater
Limited Warranty
For Residential and Commercial Use
HTP warrants each indirect fired water heater to be free from defects in
materials and workmanship according to the following terms, conditions,
and time periods. UNLESS OTHERWISE NOTED THESE WARRANTIES
COMMENCE ON THE DATE OF INSTALLATION.
This limited warranty
is only available to the
original consumer purchaser
(hereinafter
“Owner”) of the water heater, and is non-transferable.
Standard Residential Use Warranty
(Seven [7] years – Tank, Six [6] years – Components)
Standard Residential Use shall mean water heaters not registered
online with HTP used in a single family dwelling, or usage in a
multiple family dwelling, provided that the water heater services
only one (1) dwelling in which the Owner resides on a permanent
basis and operating temperatures do not exceed 140
o
F.
Extended Residential Use Warranty
(Lifetime – Tank, Six [6] years – Components)
Extended Residential Use coverage shall apply to residential use
water heaters registered online with HTP at www.htproducts.com/
warranty within six (6) months of the installation date. See the
information provided on the following page of this document for
registration details.
Standard Commercial Use Warranty
(Five [5] years – Tank, One [1] year – Components)
Standard Commercial Use shall mean any usage not falling within
the definition of a “standard residential use” setting.
COVERAGE
A. HTP warrants that it will repair or replace, at its option, any defective
or malfunctioning component of the water heater found to have failed
within the above-stated warranty periods. Replacement components will
be warranted for ninety (90) days.
B. Should a defect or malfunction result in a leakage of water from
the water heater within the above-stated warranty periods due to
defective material or workmanship, malfunction, or failure to comply
with the above warranty, with such defect or malfunction having been
verified by an authorized HTP representative, HTP will replace the
defective or malfunctioning water heater with a replacement of the
nearest comparable model available at the time of replacement. The
replacement water heater will be warranted for the unexpired portion of
the applicable warranty period of the original water heater.
C. In the event of a leakage of water of a replacement water heater due
to defective material or workmanship, malfunction, or failure to comply
with the above warranty, HTP reserves the right to refund to the Owner
the published wholesale price available at the date of manufacture of the
original water heater.
D. If government regulations, industry certification, or similar standards
require the replacement water heater or component(s) to have features
not found in the defective water heater or component(s), the Owner will
be charged the difference in price represented by those required features.
If the Owner pays the price difference for those required features and/or
to upgrade the size and/or other features available on a new replacement
water heater or component(s), the Owner will also receive a complete
new limited warranty for that replacement water heater or component(s).
E. If at the time of a request for service the Owner cannot provide a copy
of the original sales receipt or the warranty registration, the warranty
period for the water heater shall then be deemed to have commenced
thirty (30) days from the date of manufacture of the water heater and
NOT the date of installation of the water heater.
F. This warranty extends only to water heaters utilized in water heating
applications that have been properly installed by qualified professionals
based upon the manufacturer’s installation instructions.
G. It is expressly agreed between HTP and the Owner that repair,
replacement, or refund are the exclusive remedies of the Owner.
OWNER RESPONSIBILITIES
The Owner or Installer must:
1. Have a relief valve bearing the listing marks of the American Society of
Mechanical Engineers (ASME) installed with the water heater assembly in
accordance with federal, state, and local codes.
2. Have a vacuum relief valve certified to ANSI Z21.22 - Relief Valves for
Hot Water Supply Systems installed with the water heater assembly in
accordance with federal, state, and local codes and in installations prone
to vacuum related damages.
3. Maintain the water heater in accordance with the maintenance
procedure listed in the manufacturer’s provided instructions. Preventive
maintenance can help avoid any unnecessary breakdown of the water
heater and keep it running at optimum efficiency.
4. Maintain all related system components in good operating condition.
5. Use the water heater in an open system, or in a closed system with a
properly sized and installed thermal expansion tank.
6. Use the water heater at water pressures not exceeding the working
pressure shown on the rating label.
7. Keep the water heater free of damaging scale deposits.
8. Make provisions so if the water heater or any component or connection
thereto should leak, the resulting flow of water will not cause damage to
the area in which it is installed.
9. Have the anode rods inspected and replaced as necessary.
WARRANTY EXCLUSIONS
This limited warranty will not cover:
1. Any water heater purchased from an unauthorized dealer.
2. Any water heater not installed by a qualified heating installer/service
technician, or installations that do not conform to ANSI, CSA, and/or UL
standards, as well as any applicable national or local building codes.
3. Service trips to teach the Owner how to install, use, maintain, or to
bring the water heater installation into compliance with local building
codes and regulations.
4. The workmanship of any installer. The manufacturer disclaims and does
not assume any liability of any nature caused by improper installation,
repair, or maintenance.
5. Electricity or fuel costs, or increased or unrealized savings for same, for
any reason whatsoever.
6. Any water damage arising, directly or indirectly, from any defect in the
water heater or component part(s) or from its use.
7. Any incidental, consequential, special, or contingent damages or
expenses arising, directly or indirectly, from any defect in the water
heater or the use of the water heater.
8. Failure to locate the water heater in an area where leakage of the tank
or water line connections and the relief valve will not result in damage to
the area adjacent to the water heater or lower floors of the structure, as
well as failure to install the water heater in or with a properly sized drain
pan routed to an approved drainage location.
9. Any failed components of the heat system not manufactured by HTP as
part of the water heater.
10. Water heaters repaired or altered without the prior written approval
of HTP.
11. Damages, malfunctions, or failures resulting from improper
installation, or failure to install the water heater in accordance with
applicable building codes/ordinances or good plumbing and electrical
trade practices; or failure to operate and maintain the water heater in
accordance with the manufacturer’s provided instructions.
12. Damages, malfunctions, or failures resulting from failure to operate
the water heater at pressures not exceeding the working pressure shown
on the rating label.
13. Failure to operate the water heater in an open system, or in a closed
system with a properly sized and installed thermal expansion tank.
14. Failure or performance problems caused by improper sizing of the
water heater, expansion device, or piping.
15. Damages, malfunctions, or failures resulting from vacuum conditions.
16. Damages, malfunctions, or failures caused by operating the water
heater with modified, altered, or unapproved components.