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What can I do if the phone controller is not responsive or
lags?

If you're using an HTC U11 or HTC U11+ as your phone controller for VIVE Flow, turn off the

Location

 setting on the phone. In Settings, tap 

Location

, and then turn off the Use location

On/Off

 switch.

Why can't VIVE Flow find my phone as a Wi-Fi hotspot?

It may be because the Wi-Fi hotspot band of your phone is set to 2.4 GHz. Check the table below
to see how to change your phone's Wi-Fi hotspot band to 5 GHz.

Phone
manufacturer

Wi-Fi hotspot 5 GHz setting path

ASUS

1.

Go to 

Settings

   

Network & internet

   

Hotspot & tethering

   

Wi-Fi

hotspot

.

2.

Tap 

AP Band

   

5.0 GHz Band

 or 

Both

.

HTC

1.

Go to 

Settings

   

Network & internet

   

Hotspot & tethering

   

Portable

Wi-Fi hotspot

 or swipe down from the top of the screen to open the

Notifications panel, and then tap and hold the 

Hotspot

 button.

2.

Tap 

   

Advanced

   

Wi-Fi frequency band selection

   

5GHz

.

Huawei

1.

Go to 

Settings

   

Mobile network

   

Personal hotspot

   

More

.

2.

Tap 

AP band

   

5 GHz

.

LG

®

1.

Go to 

Settings

   

Network & internet

   

Tethering

   

Wi-Fi hotspot

   

Set

up Wi-Fi hotspot

   

Show advanced options

.

2.

Under Broadcast channel, tap 

5GHz

.

OnePlus

1.

Go to 

Settings

   

Wi-Fi & network

   

Hotspot & tethering

   

Wi-Fi

hotspot

.

2.

Tap 

AP Band

   

5.0 GHz Band

.

Oppo

 or realme

1.

Go to 

Settings

   

Connection & sharing

   

Personal hotspot

   

Personal

hotspot settings

.

2.

Tap 

AP band

   

5 GHz band

.

Samsung

®

1.

Go to 

Settings

   

Connections

   

Mobile Hotspot and Tethering

 

Mobile Hotspot

   

Configure

.

2.

Tap 

Band

   

5 GHz preferred

.

Sony

1.

Go to 

Settings

   

Network & internet

   

Hotspot & tethering

   

Portable

hotspot

2.

Tap 

AP Band

   

5.0 GHz Band preferred

.

31

Common solutions

Содержание VIVE FLOW

Страница 1: ...User guide...

Страница 2: ...ow 21 Playing videos from local storage 21 Casting your screen 22 Seeing real surroundings Passthrough 22 Pairing Bluetooth devices 23 Uninstalling content 23 Installing system and firmware updates 23...

Страница 3: ...permission for Accessibility Services 36 My phone supports phone mirroring why doesn t Phone mode work 36 Why can t Miracast be detected on my HTC Samsung or Oppo phone 37 Where do I find the VIVE app...

Страница 4: ...ates important information that you need in order to accomplish a certain task or to get a feature to work properly This is a warning Take note to avoid potential problems or prevent damage to your ha...

Страница 5: ...ear in VR Clear and warm view VIVE Flow comes with adjustable diopter lenses so you can get a sharp and clear view Using VIVE Flow close to bedtime is also not a problem with the blue light filter Go...

Страница 6: ...IVE Flow requires a power source that delivers at least 7 5W of power If you see an Insufficient power supply message in VIVE Flow connect the VR glasses to another power bank or to a power outlet usi...

Страница 7: ...se the VIVE app to set up VIVE Flow You ll start setting up VIVE Flow on your phone and then finish setting up on the VR glasses 1 On your Android phone download and install the VIVE app Get it from h...

Страница 8: ...e your Wi Fi router or phone s Wi Fi hotspot is set to the 5 GHz band To learn how to set your phone s Wi Fi hotspot to 5 GHz see Why can t VIVE Flow find my phone as a Wi Fi hotspot on page 31 To lea...

Страница 9: ...IVE Flow if you feel any discomfort If VIVE Flow keeps slipping down your nose while using it adjust the fit of the face cushion Remove the face cushion and then squeeze the middle part of the face cu...

Страница 10: ...the VR Library select Installed Getting titles from VIVEPORT VR VIVEPORT VR offers a convenient way for users to access new titles and other content Before purchasing you can browse through titles in...

Страница 11: ...onment The VIVE Flow cameras track the position of the VR glasses Front view 1 Headset button 2 LED Status light 3 Vent Don t block or insert objects into it 4 Temple pads Removable 5 Face cushion 6 V...

Страница 12: ...Flow are connected via Bluetooth Make sure the phone screen is unlocked Phone controller interface 1 VIVE Opens the VIVE menu where you can access shortcuts 2 Trigger Depending on the app this can ei...

Страница 13: ...l to the floor and then tap and hold the screen with 2 fingers for 2 seconds to recenter the beam Do this if the beam orientation is off or you can t see the beam in VR Swipe vertically or horizontall...

Страница 14: ...dimmed when the phone controller is enabled To enable the controller again swipe down to open the Notifications panel and then tap Phone controller disabled Tap here to enable 14 Getting the most out...

Страница 15: ...n on the phone controller and then select Back to Home 2 Select Library Tutorial Diopter adjustment 3 Follow the onscreen instructions to adjust the diopter dial to get a clear view Do not attach the...

Страница 16: ...he bottom of the list 5 If this is the first time you ve connected to this network enter your network information For some public Wi Fi networks such as the ones in hotels or airports you ll need to o...

Страница 17: ...hanges the angle of the beam emitted from the controller 1 If you re currently running content tap the VIVE button on the phone controller and then select Back to Home 2 From Home select Settings 3 In...

Страница 18: ...one needs to support Miracast in order to mirror your phone screen in VIVE Flow 1 From Home select Phone Let s go 2 You can Aim the beam on the phone screen to interact with your phone such as selecti...

Страница 19: ...phone screen Open your phone s voice assistant e g Google Assistant Switch the phone screen orientation to portrait or landscape Make the background lighter or darker Exit phone mirroring If you don...

Страница 20: ...nd Volume down buttons Take quick screen recordings by pressing the Headset and Volume up buttons Press the same buttons again to stop recording Screenshots and screen recordings may be disabled in so...

Страница 21: ...shared storage on VIVE Flow which you can find in File Explorer 7 When you re done disconnect VIVE Flow from the computer To copy files from a Mac computer to VIVE Flow use a file transfer tool such a...

Страница 22: ...ou can share what you see in VR with an external device wirelessly in real time Your view in VR will appear on the device you choose allowing you to share your VR experience or watch the VR experience...

Страница 23: ...r you want to free up space or no longer need it it s easy to uninstall content 1 If you re currently running content tap the VIVE button on the phone controller and then select Back to Home 2 From Ho...

Страница 24: ...app on page 27 About cleaning and disinfecting VIVE Flow Keep VIVE Flow clean and hygienic with a few simple tips Do s Dampen a cloth with a neutral and soft cleaner to wipe down the hard plastic of t...

Страница 25: ...ry cleaning cloth to wipe the lenses such as the microfiber pouch Never use any kind of cleaning solution on the lenses Wipe in a circular motion from the center to the outer edges of the lenses 25 Ge...

Страница 26: ...e latest releases Perform a factory reset hard reset of VIVE Flow What phones does the VIVE app support and how do I get it The VIVE app can be installed on Android phones with Android 9 0 or later Yo...

Страница 27: ...tap Notifications under Phone service 2 Choose the notifications you want to receive while in VR and then tap the back arrow 3 Tap the Notifications On Off switch to turn it on or off Installing syste...

Страница 28: ...e VIVE app from your Android phone 1 From your phone s home screen swipe down and then tap Settings 2 Depending on your phone s Android version find and tap Apps or tap Apps and Notifications All apps...

Страница 29: ...nstructions to reset the view How can I optimize tracking in my space VIVE Flow uses inside out tracking relying on the unique appearance of your surroundings to orient the VR glasses and maintain you...

Страница 30: ...Phone controller might be disabled on your phone See About the phone controller on page 12 Make sure your phone has power 30 Common solutions...

Страница 31: ...ing Portable Wi Fi hotspot or swipe down from the top of the screen to open the Notifications panel and then tap and hold the Hotspot button 2 Tap Advanced Wi Fi frequency band selection 5GHz Huawei 1...

Страница 32: ...terrupted in the background The table below shows where the applicable power management setting is on some common phones If you have trouble finding it consult your phone s user guide Phone manufactur...

Страница 33: ...wer source make sure the OTG connection setting on the phone is disabled To disable the OTG connection setting on Oppo or realme phones go to Settings Additional settings and then disable OTG connecti...

Страница 34: ...Connecting to a power source on page 6 2 On your current phone that is paired with VIVE Flow open the VIVE app Make sure your phone and VIVE Flow are connected through Bluetooth 3 Under Headset tap y...

Страница 35: ...one controller on page 12 How do I enjoy VIVE Flow while lying down You can still comfortably use Phone mode and Firefox Reality while you re lying down Phone mode Reposition the screen by using on th...

Страница 36: ...the Use service On Off switch to turn off and then tap it again to turn it on 5 Tap the back button until you get back to the VIVE app and check if permission is granted for Accessibility Service To l...

Страница 37: ...ore Under Wireless Networks Wireless display Why can t Miracast be detected on my HTC Samsung or Oppo phone If your phone supports Miracast you need to allow the VIVE app to access it When setting up...

Страница 38: ...re trying to play back has DRM protection Your phone needs to support HDCP 2 2 or later to be able to play back DRM protected content on VIVE Flow Check your phone manufacturer s website to see if you...

Страница 39: ...HTC support for assistance Why don t I see any gifted apps in my VIVE Flow If you ve redeemed your promo code for your special offer but you don t see any of your gifted apps in the VIVE Flow Library...

Страница 40: ...ks listed necessarily appear in this User Guide Screen images contained herein are simulated HTC shall not be liable for technical or editorial errors or omissions contained herein nor for incidental...

Страница 41: ...ardware about VIVE Flow 11 diopter dial 15 Inside the box 6 phone as controller 12 HTC Account 8 I Inside the box 6 M Mirror your phone on VIVE Flow 18 P Pairing Bluetooth devices 23 Passenger mode 17...

Страница 42: ...installing updates 27 languages 27 phone notifications 27 supported phones 26 uninstalling 28 VIVEPORT 10 VR titles Free 9 Purchasing 10 W Wearing VIVE Flow 9 Wi Fi 16 42 Index...

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