129
User Manual
www.hpe.com/support/AccessToSupportMaterials
Customer self repair
Hewlett Packard Enterprise customer self repair (CSR) programs allow you to repair your prod-
uct. If a CSR part needs to be replaced, it will be shipped directly to you so that you can install it
at your convenience. Some parts do not qualify for CSR. Your Hewlett Packard Enterprise autho-
rized service provider will determine whether a repair can be accomplished by CSR.
For more information about CSR, contact your local service provider or go to the CSR website:
http://www.hpe.com/support/selfrepair
Remote support
Remote support is available with supported devices as part of your warranty or contractual sup-
port agreement. It provides intelligent event diagnosis, and automatic, secure submission of hard-
ware event notifications to Hewlett Packard Enterprise, which will initiate a fast and accurate
resolution based on your product's service level. Hewlett Packard Enterprise strongly recom-
mends that you register your device for remote support.
If your product includes additional remote support details, use search to locate that information.
Remote support and Proactive Care information
HPE Get Connected
www.hpe.com/services/getconnected
HPE Proactive Care services
www.hpe.com/services/proactivecare
HPE Proactive Care service: Supported products list
www.hpe.com/services/proactivecaresupportedproducts
HPE Proactive Care advanced service: Supported products list
www.hpe.com/services/proactivecareadvancedsupportedproducts
Proactive Care customer information
Proactive Care central
www.hpe.com/services/proactivecarecentral
Proactive Care service activation
www.hpe.com/services/proactivecarecentralgetstarted
Important:
Access to some updates might require product entitlement when accessed
through the Hewlett Packard Enterprise Support Center. You must have an HPE Passport set
up with relevant entitlements.
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