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4/24/2017 870-MLFPK
Limited Warranty
Hearth Products Controls Company (HPC) warranties fire pits against manufacturing
defects that prevent safe and correct function as follows:
Electronics, Gas Valve: Commercial-1yr; Residential- 3 yr.
Pilot Assembly: Commercial-1 yr.; Residential-2 yr.
Stainless Steel Pan, Fire Ring, & Valve Box: Commercial-1yr.; Residential 5yrs.
This commences from the date of original sale / shipment from HPC FOB Dayton, Ohio.
This warranty is for parts and in-house (HPC) labor. The defective product must be sent back
to HPC with a Return Merchandise Authorization (RMA) issued by HPC for that specific product
and any other additional
information for the nature of the defect or warranty claim.
The warranty does not cover items that have been damaged by overheating, modification, abuse,
or improper storage. Also any labor involving installation or maintenance with the unit is not
covered.
This warranty excludes claims for consequential, indirect-collateral expenses arising
from product defects or warranty recovery.
Burner Cleaning: (1 x YR) If flames exhibit any abnormal shapes or behavior, or if burner fails to ignite properly, then
the burner holes may require cleaning. The appliance can be cleaned by carefully removing the logs and media to allow
access to burner. Use a brush to carefully remove dust, spider webs, and loose particles from base, logs, and fire ring
itself. If evidence of damage, fire ring must be replaced with fire ring specified by manufacturer.
10.
Troubleshooting
Below are some potential causes and counter measures to the symptoms indicated in bold. Please contact your retailer or certified
technician for service and repair.
Problem
Possible Causes
Solution
Will not light
Air in gas line
If new install, may take several attempts to purge air
Debris in gas line
Confirm gas line is clear (insulation, dirt, plastic, etc.)
Gas pressure improper
Confirm proper gas pressure (Section 1)
Will not stay lit
Gas pressure improper
Confirm proper gas pressure (Section 1)
Fire ring obstructed
Confirm no debris or water in ring (always cover fire pit)
Improperly applied media
See Section 7
Noise
Whistling sound
Change flex line routing
11.
Replacement Parts
Please contact your dealer for parts – if unsure please contact HPC and we will be happy to help you.
12.
Warranty
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