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9)
Maintenance
WARNING:
Any guard or protective device removed for servicing must be replaced prior to
operating the fire pit.
WARNING:
Installation and repair should be done by a qualified service person. Fire pits
should be inspected prior to use and at least annually by a qualified service person.
WARNING
:
Ensure gas and power (if applicable) are shut off and fire pit is cool before
servicing.
Keep fire pit covered at all times when not in use.
Keep any debris out of fire pit- clean as needed.
In some areas of the country spiders or insects have been known to build nest and or
lay eggs in the venture holes of the air-mixer for LP units. This can cause fuel to fill
the fire feature cavity and result in personal injury or property damage. Periodical
inspection by a qualified service technician of the air-intake is required to ensure your
fire feature performs properly.
Ring Cleaning: (1 x YR) If flames exhibit any abnormal shapes or behavior, or if burner fails to ignite properly, then
the burner holes may require cleaning. The appliance can be cleaned by carefully removing the logs and media to allow
access to burner. Use a brush to carefully remove dust, spider webs, and loose particles from base, logs, and fire ring
itself. If evidence of damage, fire ring must be replaced with fire ring specified by manufacturer.
10)
Troubleshooting
Below are some potential causes and countermeasures to the symptoms indicated in bold. Please contact your retailer or
certified technician for service & repair.
Below are some potential causes and countermeasures to the symptoms indicated in bold. If still unable to resolve issue, please
contact your retailer or certified technician.
Will Not Light
1. Air in gas line. If new install, may take several attempts to purge air
2. Debris in gas line. Confirm gas line is clear (insulation, dirt, plastic, excessive pipe sealer etc..)
3. Gas Pressure Improper Confirm proper gas pressure found (Section 1)
Will Not Stay Lit
1. Gas Pressure Improper Confirm proper gas pressure found (Section 1)
2. Improperly applied media Review Media in (Section 5)
Noise
1. Whistling Sound Change Flex line routing.
11)
Warranty
Limited Warranty
Hearth Products Controls Company (HPC) warranties HWI fire pits against
manufacturing defects that prevent safe and correct function as follows:
●
Electronics, Gas Valve, & Pilot Assembly: Commercial-6mos; Residential- 1 yr.
●
Stainless Steel Pan, Fire Ring, & Valve Box: Commercial-1yr.; Residential 3yrs.
This commences from the date of original sale / shipment from HPC FOB Dayton, Ohio.
This warranty is for parts and in-house (HPC) labor. The defective product must be
sent back to HPC with a Return Merchandise Authorization (RMA) issued by HPC for
that specific product and any other additional information for the nature of the defect
or warranty claim.
The warranty does not cover items that have been damaged by overheating,
modification, abuse, or improper storage. Also any labor involving installation or
maintenance with the unit is not covered.
This warranty excludes claims for consequential, indirect-collateral expenses
arising from product defects or warranty recovery.
Service
We suggest that our products
be serviced by a professional
certified in the US by the
National Fireplace Institute
(NFI) as NFI Gas Specialists.
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