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Support and troubleshooting

Solving common problems

The following table lists possible problems, the possible cause of each problem, and the recommended
solutions.

Problem

Possible Cause

Solution

Screen is blank or video is
flashing.

Power cord is disconnected.

Connect the power cord.

Power button is turned off.

Press the front panel power button.

NOTE:

If pressing the power button has no effect, press and

hold the power button for 10 seconds to disable the power
button lockout feature.

Video cable is improperly connected.

Connect the video cable properly. See

Connecting the cables

on page 8

for more information.

System is in sleep mode.

Press any key on the keyboard or move the mouse to
inactivate the screen blanking utility.

Video card compatibility.

Open the OSD menu and select the Input Control menu. Set
Auto-Switch Input to Off and manually select the input.

Image appears blurred,
indistinct, or too dark.

Brightness is too low.

Open the OSD menu and select Brightness to adjust the
brightness scale as needed.

Check Video Cable is
displayed on screen.

Monitor video cable is disconnected.

Connect the appropriate video signal cable between the
computer and monitor. Be sure that the computer power is
off while connecting the video cable.

Input Signal Out of Range is
displayed on screen.

Video resolution and/or refresh rate
are set higher than what the monitor
supports.

Change the settings to a supported setting (see

Recognizing

Preset Display Resolutions on page 28

).

The monitor is off but it did
not seem to enter into a low-
power sleep mode.

The monitor's power saving control is
disabled.

Open the OSD menu and select Power Control > Auto-Sleep
Mode and set auto-sleep to On.

OSD Lockout is displayed.

The monitor's OSD Lockout function
is enabled.

Press and hold the Menu button on the front panel for 10
seconds to disable the OSD Lockout function.

Power Button Lockout is
displayed.

The monitor's Power Button Lockout
function is enabled.

Press and hold the power button for 10 seconds to unlock the
power button function.

Button lockouts

Holding down the power button or Menu button for ten seconds will lock out the functionality of that button.
You can restore the functionality by holding the button down again for ten seconds. This functionality is only
available when the display is powered on, displaying an active signal, and the OSD is not active.

Solving common problems

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Содержание Z Series

Страница 1: ...User Guide ...

Страница 2: ...p of companies The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition Feb...

Страница 3: ...to follow directions could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information NOTE Text set off in this manner provides important supplemental information TIP Text set off in this manner provides helpful hints This product incorporates HDMI technology iii ...

Страница 4: ...iv About This Guide ...

Страница 5: ...Turning on the monitor 15 Connecting USB devices 16 Removing the monitor stand 17 Mounting the monitor 17 Mounting the monitor to a fixture 17 Locating the serial number and product number 19 Installing a cable lock 19 4 Operating the monitor 20 Software and utilities 20 The Information file 20 The Image Color Matching file 20 Installing the INF and ICM files 20 Installing from the disc 20 Downloa...

Страница 6: ... HD Model 28 24 inch Model 29 23 8 inch QHD 25 inch 27 inch Models 30 High Definition Video Formats 30 Appendix B Support and troubleshooting 31 Solving common problems 31 Button lockouts 31 Product support 32 Preparing to call technical support 32 Appendix C LCD monitor quality and pixel policy 33 Appendix D Accessibility 34 Supported assistive technologies 34 Contacting support 34 vi ...

Страница 7: ...rt for lower resolutions includes custom scaling for maximum image size while preserving original aspect ratio Non glare panel with an LED backlight Wide viewing angle to allow viewing from a sitting or standing position or moving from side to side Tilt capability Pivot capability to rotate the display from landscape to portrait Swivel and height adjustment capabilities Removable stand for flexibl...

Страница 8: ...d on the disc with your monitor HDCP High Bandwidth Digital Content Protection copy protection on all digital inputs Software and documentation disc that includes monitor drivers and product documentation Energy saver feature to meet requirements for reduced power consumption NOTE For safety and regulatory information refer to the Product Notices provided on your media disc if one is included or i...

Страница 9: ...per workstation setup posture and health and work habits for computer users and provides important electrical and mechanical safety information This guide is located on the Web at http www hp com ergo CAUTION For the protection of the monitor as well as the computer connect all power cords for the computer and its peripheral devices such as a monitor printer scanner to some form of surge protectio...

Страница 10: ...re not covered under the HP warranty Slots and openings in the cabinet are provided for ventilation These openings must not be blocked or covered Never push objects of any kind into cabinet slots or other openings Do not drop the monitor or place it on an unstable surface Do not allow anything to rest on the power cord Do not walk on the cord Keep the monitor in a well ventilated area away from ex...

Страница 11: ...ent damage to the monitor do not touch the surface of the LCD panel Pressure on the panel may cause non uniformity of color or disorientation of the liquid crystals If this occurs the screen will not recover to its normal condition If installing a stand lay the monitor face down on a flat surface covered with a protective sheet foam or non abrasive cloth This prevents the screen from getting scrat...

Страница 12: ...urrounding light and bright surfaces The display uses the HP Quick Release 2 for easy mounting of the monitor To mount the panel onto the stand 1 Lay the monitor panel face down on a flat surface covered by a clean dry cloth 2 Slide the top of the mounting plate 1 on the stand under the upper lip of the recess in the back of the panel 3 Lower the bottom of the stand s mounting plate 2 into the rec...

Страница 13: ...s an HDMI or MHL cable from the source device to the monitor 6 Mini DisplayPort Connects the Mini DisplayPort cable from the source device to the monitor 7 DisplayPort IN Connects the DisplayPort cable from the source device to the monitor 8 DisplayPort OUT Connects the DisplayPort cable from the primary monitor to the secondary monitor 9 USB 3 0 Standard Downstream 3 Connects optional USB devices...

Страница 14: ...g hole in the center of the stand 3 Connect a video cable NOTE The monitor will automatically determine which inputs have valid video signals The inputs can be selected by pressing the Next Input button on the front panel or through the On Screen Display OSD by pressing the Menu button and selecting Input Control Connect a DVI D cable to the DVI D connector on the rear of the monitor and the other...

Страница 15: ...ar of the monitor and the other end to the DisplayPort connector on the source device Connect a Mini DisplayPort cable to the Mini DisplayPort connector on the rear of the monitor and the other end to the DisplayPort connector on the source device Connecting the cables 9 ...

Страница 16: ...bled source device such as a smart phone or tablet to stream content from the mobile device to your monitor screen NOTE The MHL video is limited to the mobile device output resolution NOTE The MHL connector also charges your MHL mobile device while connected and streaming NOTE You can also connect an HDMI cable between the HDMI MHL port on the monitor and an HDMI source device 10 Chapter 3 Setting...

Страница 17: ...he monitor and the other end to an AC outlet WARNING To reduce the risk of electric shock or damage to the equipment Do not disable the power cord grounding plug The grounding plug is an important safety feature Plug the power cord into a grounded earthed electrical outlet that is easily accessible at all times Disconnect power from the equipment by unplugging the power cord from the AC outlet For...

Страница 18: ... that are activated while the OSD is open 2 Power button Turns the monitor on or off NOTE Be sure the master power switch on the rear of the monitor is in the ON position to turn on the monitor NOTE To view an OSD menu simulator visit the HP Customer Self Repair Services Media Library at http www hp com go sml 12 Chapter 3 Setting up the monitor ...

Страница 19: ...Adjusting the monitor 1 Tilt the monitor s panel forward or backward to set it to a comfortable eye level 2 Swivel the monitor to the left or right for the best viewing angle Adjusting the monitor 13 ...

Страница 20: ...rtrait orientation 2 CAUTION If the monitor is not in full height and full tilt position when pivoting the bottom right corner of the monitor panel will come in contact with the base and potentially cause damage to the monitor If you are adding an optional speaker bar to the monitor install it after pivoting the monitor The speaker bar will come in contact with the base when pivoting and potential...

Страница 21: ...nder the HP warranty A prolonged period of time is 2 consecutive hours of a static image NOTE If pressing the power button has no effect the Power Button Lockout feature may be enabled To disable this feature press and hold the monitor power button for 10 seconds NOTE You can disable the power LED in the OSD menu Press the Menu button on the front of the monitor and then select Power Control Power...

Страница 22: ...ection and fast charging for any USB battery powered device Component Icon Function USB 3 0 Standard Downstream Connectors 3 Connects optional USB devices to the monitor USB 3 0 Downstream Fast Charge Connector 1 Connects and charges optional USB battery powered devices NOTE You must connect the USB upstream cable from the computer to the monitor to enable the USB downstream ports on the monitor S...

Страница 23: ...an be attached to a wall swing arm or other mounting fixture NOTE This apparatus is intended to be supported by UL or CSA Listed wall mount bracket CAUTION This monitor supports the VESA industry standard 100 mm mounting holes To attach a third party mounting solution to the monitor four 4 mm 0 7 pitch and 10 mm long screws are required Longer screws must not be used because they may damage the mo...

Страница 24: ...les located on the rear of the monitor panel 3 Install the mounting plate to the wall or swing arm of your choice using the four screws that were removed from the VESA holes on the rear of the monitor panel 18 Chapter 3 Setting up the monitor ...

Страница 25: ...of the display head You may need these numbers when contacting HP about the monitor model NOTE You may need to partially pivot the display head to read the label Installing a cable lock You can secure the monitor to a fixed object with an optional cable lock available from HP Locating the serial number and product number 19 ...

Страница 26: ...hics programs to provide consistent color matching from monitor screen to printer or from scanner to monitor screen This file is activated from within graphics programs that support this feature NOTE The ICM color profile is written in accordance with the International Color Consortium ICC Profile Format specification Installing the INF and ICM files After you determine that you need to update you...

Страница 27: ...ments do the following 1 If the monitor is not already on press the power button to turn on the monitor 2 To access the OSD menu press one of the five front bezel Functional buttons except Power button to activate the buttons and then press the Menu button to open the OSD 3 Use the five Function buttons to navigate select and adjust the menu choices The button labels are variable depending on the ...

Страница 28: ...P Size in the OSD then select the desired size 6 If you want to adjust the position of the PIP select PIP Position in the OSD then select the desired position DisplayPort Multistreaming If you are using DisplayPort as the primary video input source you can multistream to other DisplayPort monitors connected in a daisy chain configuration You can connect up to four monitors in this configuration if...

Страница 29: ...um all but the final monitor in the chain must support DisplayPort multistreaming Connect from the DisplayPort OUT of one monitor to the DisplayPort IN of the next until you have the desired number of displays If you want different information on each screen be sure that all upstream monitors are configured to DisplayPort 1 2 mode as described above The number of monitors you can connect through D...

Страница 30: ...state sleep mode the monitor screen is blanked the backlight is turned off and the power LED indicator turns amber The monitor draws less than 0 5W of power when in this reduced power mode The monitor will wake from the sleep mode when the host PC sends an active signal to the monitor for example if you activate the mouse or keyboard You can disable the Auto Sleep Mode in the OSD Press one of the ...

Страница 31: ...agonal Maximum Weight Unpacked 5 0 0 25 kg 11 02 0 55 lbs Dimensions include base Height highest position Height lowest position Depth Width 50 56 cm 37 56 cm 21 02 cm 54 06 cm 19 91 inches 14 79 inches 8 28 inches 21 28 inches Maximum Graphic Resolution 1920 x 1080 60 Hz Full HD 2560 x 1440 60 Hz QHD Optimum Graphic Resolution 1920 x 1080 60 Hz Full HD 2560 x 1440 60 Hz QHD Environmental Requirem...

Страница 32: ... 4 to 140 F Power Source 100 240 VAC 50 60 Hz Input Terminal One HDMI MHL connector one DisplayPort connector one Mini DisplayPort connector one DVI connector cable inclusion varies by region 25 inch QHD Model Display Type 63 44 cm wide screen LCD 24 98 inches wide screen Viewable Image Size 55 30 x 31 10 cm 21 77 x 12 24 inches Maximum Weight Unpacked 7 06 kg 15 56 lbs Dimensions include base Hei...

Страница 33: ...6 89 lbs Dimensions include base Height highest position Height lowest position Depth Width 53 37 cm 40 37 cm 21 82 cm 61 43 cm 21 01 inches 15 89 inches 8 59 inches 24 16 inches Maximum Graphic Resolution 2560 x 1440 60 Hz Optimum Graphic Resolution 2560 x 1440 60 Hz Environmental Requirements Temperature Operating Temperature Storage Temperature 5 to 35 C 20 to 60 C 41 to 95 F 4 to 140 F Power S...

Страница 34: ...erly sized and centered on the screen 23 8 inch Full HD Model Preset Pixel Format Horz Freq kHz Vert Freq Hz 1 640 480 31 469 59 940 2 800 600 37 879 60 317 3 1024 768 48 363 60 004 4 1280 720 45 000 59 940 5 1280 800 49 702 59 810 6 1280 1024 63 981 60 020 7 1366 768 47 712 59 790 8 1440 900 55 935 59 887 9 1600 900 60 000 60 000 10 11 1680 1050 65 290 59 954 12 1920 1080 67 5 60 00 28 Appendix A...

Страница 35: ...68 48 363 60 004 4 1280 720 45 000 59 940 5 1280 800 49 702 59 810 6 1280 1024 63 981 60 020 7 1366 x 768 47 712 59 790 8 1440 900 55 935 59 887 9 1600 900 60 000 60 000 10 1600 1200 75 000 60 000 11 1680 1050 65 290 59 954 12 1920 1080 67 500 60 000 13 1920 1200 74 038 59 950 Recognizing Preset Display Resolutions 29 ...

Страница 36: ... 1080 67 500 60 000 14 1920 1200 74 038 59 950 15 1920 1200 74 556 59 885 16 2560 1440 88 787 59 951 High Definition Video Formats Preset Timing Name Pixel Format Horz Freq kHz Vert Freq Hz 1 480p 640 480 31 469 59 940 2 480p 720 480 31 469 59 940 3 720p60 1280 720 45 000 60 000 4 576p 720 576 31 250 50 000 5 720p50 1280 720 37 500 50 000 6 1080i60 1920 1080 33 750 60 000 7 1080i50 1920 1080 28 12...

Страница 37: ... Connect the appropriate video signal cable between the computer and monitor Be sure that the computer power is off while connecting the video cable Input Signal Out of Range is displayed on screen Video resolution and or refresh rate are set higher than what the monitor supports Change the settings to a supported setting see Recognizing Preset Display Resolutions on page 28 The monitor is off but...

Страница 38: ...me hp com country us en wwcontact_us html Here you can Chat online with an HP technician NOTE When support chat is not available in a particular language it is available in English Find support telephone numbers Locate an HP service center Preparing to call technical support If you cannot solve a problem using the troubleshooting tips in this section you may need to call technical support Have the...

Страница 39: ...ub pixel A defective whole pixel is always turned on a bright spot on a dark background or it is always off a dark spot on a bright background The first is the more visible of the two A defective sub pixel dot defect is less visible than a defective whole pixel and is small and only visible on a specific background To locate defective pixels the monitor should be viewed under normal operating cond...

Страница 40: ... For additional information about a particular assistive technology product contact customer support for that product Contacting support We are constantly refining the accessibility of our products and services and welcome feedback from users If you have an issue with a product or would like to tell us about accessibility features that have helped you please contact us at 888 259 5707 Monday throu...

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