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HP Stream 11 Pro G4 Education Edition

Notebook PC

Maintenance and Service Guide

IMPORTANT! This document is intended for

HP authorized service providers only.

Содержание Stream 11 Pro G4 EE

Страница 1: ...HP Stream 11 Pro G4 Education Edition Notebook PC Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only ...

Страница 2: ...d services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Third Edition September 2017 Document Part Number 902298 003 Product notice This guide describes features that are common to most models So...

Страница 3: ...other hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for ...

Страница 4: ...iv Safety warning notice ...

Страница 5: ...ubcomponents 12 Miscellaneous parts 13 4 Removal and replacement preliminary requirements 15 Tools required 15 Service considerations 15 Plastic parts 15 Cables and connectors 15 Drive handling 16 Grounding guidelines 17 Electrostatic discharge damage 17 Packaging and transporting guidelines 18 Workstation guidelines 18 5 Removal and replacement procedures 20 Component replacement procedures 20 Co...

Страница 6: ...gs 46 8 Specifications 48 9 Backing up restoring and recovering 49 Creating recovery media and backups 49 Using HP Recovery media select products only 49 Using Windows tools 50 Using the HP Cloud Recovery Download Tool select products only 51 Restore and recovery 51 Recovering using HP Recovery Manager 51 What you need to know before you get started 51 Using the HP Recovery partition select produc...

Страница 7: ...256 MB 16 8 pieces Storage Support for 64 GB and 128 GB embedded MultiMedia Controller eMMC configurations Audio and video HP VGA camera USB 2 0 fixed no tilt integrated activity light 640 480 by 24 frames per second non touch Single digital microphone with appropriate beam forming echo cancellation noise suppression software Two speakers HP noise cancellation Wireless Integrated wireless local ar...

Страница 8: ...olymer battery Supports 45 W HP Smart AC adapter non PFC RC 4 5 mm Security Trusted platform module TPM 2 0 Security cable lock Operating system Preinstalled Windows 10 Pro 64 Compact Windows 10 Pro 64 StF MSNA Compact Windows 10 Pro 64 StF MSNA EM Compact Windows 10 Pro 64 StF MSNA Strategic Compact Windows 10 Home 64 Compact Windows 10 S 64 Compact Serviceability End user replaceable parts AC ad...

Страница 9: ... conference and chat online using streaming video 4 Internal microphone Records sound 5 WLAN antenna Sends and receives wireless signals to communicate with wireless local area networks WLANs The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of ...

Страница 10: ... exit Hibernation CAUTION Pressing and holding down the power button results in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings see your power options Type power in the taskbar search box and then select Power an...

Страница 11: ... zone Reads your finger gestures to move the pointer or activate items on the screen 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse TouchPad 5 ...

Страница 12: ...ects an optional headset microphone This jack does not support optional microphone only devices WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices NOTE When a device is connected to the jack the computer speakers are disabled 4 Power light On The...

Страница 13: ...formation To insert a card 1 Hold the card label side up with connectors facing the computer 2 Insert the card into the memory card reader and then press in on the card until it is firmly seated To remove a card Press in on the card and then remove it from the memory card reader 4 AC adapter battery light White The AC adapter is connected and the battery is fully charged Blinking white The AC adap...

Страница 14: ...Bottom Item Component Description Speakers Produce sound 8 Chapter 2 External component identification ...

Страница 15: ...en follow the on screen instructions Locating the serial number model number product number and warranty information The product name 1 serial number 2 product number 3 warranty information 4 and model number 5 are located on the bottom of the computer This information may be needed when travelling internationally or when contacting support Locating the serial number model number product number an...

Страница 16: ...Computer major components 10 Chapter 3 Illustrated parts catalog ...

Страница 17: ...re part kit does not include the TouchPad board cable The TouchPad board cable is available using spare part number L02777 001 L02788 001 6 Battery 2 cell 37 WH 4 96 AH Li ion includes cable 824536 850 7 Power connector 743480 004 8 Audio board includes audio jack and USB port NOTE The audio board spare part kit does not include the audio board cable The audio board cable is available using spare ...

Страница 18: ...htView 1366 768 slim UWVA white light emitting diode WLED flat 1 2 mm touch 16 9 aspect ratio typical brightness 220 nits L04050 001 11 6 in HD AntiGlare 1366 768 SVA WLED slim 3 0 mm display panel L02782 001 3 Camera microphone module includes double sided adhesive L02790 001 4 LCD bracket L02789 001 12 Chapter 3 Illustrated parts catalog ...

Страница 19: ...rts Component Spare part number AC adapter 65 W HP Smart AC adapter 714635 850 45 W HP Smart AC adapter nSLIM 741553 850 Mouse HP USB Laser 674318 001 HP Comfort Grip wireless mouse 691922 001 HP USB travel mouse 757770 001 Optical drive 747080 001 Plastics kit L02778 001 Power cord C5 1 00 m For use in Australia 213356 001 For use in Australia 1 00m 213356 008 For use in Israel 1 83m 398063 001 F...

Страница 20: ... Switzerland 213354 001 For use in the United Kingdom and Singapore 213351 001 For use in the United Kingdom 213351 008 Power cord Option 917 3 cond 1 8m ROHS 361240 001 Power cord Option 917 3 cond 1 0m ROHS 361240 002 Screw kit L02787 001 14 Chapter 3 Illustrated parts catalog ...

Страница 21: ...ssembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damag...

Страница 22: ...e connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed Handle drives on surfaces covered with at least one inch of shock proof foam Avoid dropping drives from any height onto any surface After removing drive place it in a static proof bag Avoid exposing a drive to products that have magneti...

Страница 23: ...ve these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The foll...

Страница 24: ... proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field servic...

Страница 25: ...m resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive computer workstations with ground cords of one megohm resis...

Страница 26: ...each screw size and location during removal and replacement Computer feet Description Spare part number Computer feet included in the rubber kit L02779 001 Before replacing the computer feet follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from th...

Страница 27: ...L02776 A41 For use in the Netherlands L02776 B31 For use in Bulgaria L02776 261 For use in Portugal L02776 131 For use in Canada English L02776 DB1 For use in Romania L02776 271 For use in the Czech Republic and Slovenia L02776 FL1 For use in Russia L02776 251 For use in Denmark Finland and Norway L02776 DH1 For use in Saudi Arabia L02776 171 For use in France L02776 051 For use in Slovenia L02776...

Страница 28: ... see Computer feet on page 20 NOTE When replacing the keyboard top cover be sure that the TouchPad board see TouchPad board on page 35 and power button board see Power button board on page 33 are removed from the defective keyboard top cover and installed on the replacement keyboard top cover Remove the keyboard top cover 1 Remove the five Phillips PM2 5 8 0 screws 1 and two Phillips PM2 0 5 0 scr...

Страница 29: ...h the power button board cable is attached and then disconnect the power button board cable from the system board 8 Release the ZIF connector 3 to which the keyboard cable is attached and then disconnect the keyboard cable from the system board 9 Release the ZIF connector 4 to which the TouchPad board cable is attached and then disconnect the TouchPad board cable from the system board Component re...

Страница 30: ...10 Remove the keyboard top cover 5 11 Remove the keyboard top cover Reverse this procedure to install the keyboard top cover 24 Chapter 5 Removal and replacement procedures ...

Страница 31: ...r from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 21 Remove the speakers 1 Disconnect the speaker cable from the system board 1 2 Release the speaker cables from the routing clips 2 built into the battery 3 Remove the two Phillips PM2 0 3 3 screws 3 that secure the sp...

Страница 32: ...gging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 21 Remove the battery 1 Disconnect the battery cable 1 from the system board 2 Remove the four Phillips PM2 0 3 3 screws 2 that secure the battery to the bottom cover 3 Remove the battery 3 Reverse this procedure to install the battery WLAN modul...

Страница 33: ...wer from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 21 Remove the WLAN module 1 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module NOTE The 1 white WLAN antenna cable connects to the WLAN module 1 Main terminal The 2 black WLAN antenna ...

Страница 34: ...rn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 21 5 Remove the battery see Battery on page 26 Remove the heat sink 1 Remove the two Phillips PM2 0 2 2 broad head screws 1 tha...

Страница 35: ...ned from the surfaces of the heat sink and the system board components each time the heat sink is removed Thermal paste is used on the processor 1 and the heat sink section 2 that services it Reverse this procedure to install the heat sink Component replacement procedures 29 ...

Страница 36: ...eron N3350 1 60 GHz SC turbo up to 2 16 GHz dual core processor 1866 MHz FSB 2 0 MB L2 cache 4 0 W 4 0 GB of system memory 64 GB of eMMC system storage and the Windows 10 Professional operating system L02768 601 Before removing the system board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down throu...

Страница 37: ...move the four Phillips PM2 0 3 3 screws 1 that secure the system board to the bottom cover 5 Release the system board by lifting the left side of the system board 2 until it rests at an angle 6 Remove the system board 3 by sliding it up and to the left at an angle Reverse this procedure to install the system board Component replacement procedures 31 ...

Страница 38: ... computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 21 5 Remove the battery see Battery on page 26 Remove the connector board 1 Release the ZIF connector 1 to which the connector board cable is attached and then disconnect the connector board cable from the system board 2...

Страница 39: ...gging the AC adapter from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 21 5 Remove the system board see System board on page 30 Remove the power connector cable 1 Disconnect the power connector cable 1 from the system board 2 Remove the Phillips PM2 0 3 screw 2 that secures the power connector to the base enclosure 3 Remove the power connector 3 Reverse this procedur...

Страница 40: ...the computer 4 Remove the keyboard top cover see Keyboard top cover on page 21 Remove the power button board 1 Turn the keyboard top cover upside down with the front toward you 2 Detach the power button board cable 1 from the keyboard top cover The power button board cable is attached to the keyboard top cover with double sided adhesive at two locations 3 Remove the Phillips PM2 0 2 5 screw 2 that...

Страница 41: ... the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 21 Remove the TouchPad board 1 Turn the keyboard top cover upside down with the front toward you 2 Remove the three Phillips PM2 0 2 8 screws 1 that secure the TouchPad board bracket and TouchPad board to the top cover 3 Rem...

Страница 42: ... power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 21 Remove the display assembly 1 Remove the two Phillips PM2 5 4 0 screws 1 and the two broad head Phillips PM2 5 2 5 screws 2 that secure the display assembly to the bottom cover 2 Release the power connector cab...

Страница 43: ...move the display bezel 4 The display bezel is available using spare part number L02784 001 5 If it is necessary to replace the display panel a Remove the two Phillips PM2 0 3 3 screws that secure the LCD bracket to the display back cover 1 and then remove the LCD bracket 2 The LCD bracket is available using spare part number L02789 001 Component replacement procedures 37 ...

Страница 44: ...oreign objects Failure to follow this caution can result in damage to the display panel c Lift the top edge of the display panel 1 and swing it up and forward until it rests upside down in front of the display back cover d Release the adhesive strip 2 that secures the display panel cable connector to the display panel and disconnect the display cable from the display panel 38 Chapter 5 Removal and...

Страница 45: ...art number L02782 001 11 6 in HD AntiGlare 1366 768 UWVA LCD slim 3 0 mm 6 If it is necessary to replace the display hinges a Remove the four Phillips PM2 5 3 2 broad head screws 1 that secure the display hinges to the display back cover b Remove the two Phillips PM2 0 2 9 broad head screws 2 that secure the display hinges to the display back cover Component replacement procedures 39 ...

Страница 46: ...001 7 If it is necessary to replace the display panel cable a Disconnect the display panel cable 1 from the camera microphone module b Release the display panel cable from the retention clips 2 and routing channel built into the right side of the display back cover 40 Chapter 5 Removal and replacement procedures ...

Страница 47: ...els and L02786 001 for use on models equipped with non touchscreen display panels 8 If it is necessary to replace the camera microphone module a Detach the camera microphone module 1 from the display back cover The camera microphone module is attached to the display back cover with double sided adhesive at two locations b Disconnect the camera microphone module cable 2 from the camera microphone m...

Страница 48: ...tenna transceivers are attached to the display back cover with double sided adhesive b Release the WLAN antenna cables from the clips 2 and routing channel built into the top and left edges of the display back cover c Remove the WLAN antenna cables and transceivers 3 The WLAN antenna cables and transceivers are available using spare part number 902946 001 Reverse this procedure to reassemble insta...

Страница 49: ...e on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To decide whether you need to update Setup Utility BIOS first determine the BIOS version on your computer To reveal the BIOS version i...

Страница 50: ...y the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS version make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note...

Страница 51: ...port to help determine how to correct the problem NOTE To start diagnostics on a convertible computer your computer must be in notebook mode and you must use the keyboard attached To start HP PC Hardware Diagnostics UEFI follow these steps 1 Turn on or restart the computer and quickly press esc 2 Press f2 The BIOS searches three places for the diagnostic tools in the following order a Connected US...

Страница 52: ...nostics UEFI to your computer It executes the diagnostics on your computer and then may upload results to a preconfigured server Using the Remote HP PC Hardware Diagnostics setting in Computer Setup BIOS you can perform the following customizations Set a schedule for running diagnostics unattended You can also start diagnostics immediately in interactive mode by selecting Execute Remote HP PC Hard...

Страница 53: ...FI to configure a server for remote diagnostics or to customize which diagnostic tests are run go to http www hp com support Select Find your product and then follow the on screen instructions Using Remote HP PC Hardware Diagnostics UEFI settings select products only 47 ...

Страница 54: ...perating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of...

Страница 55: ...s been replaced For information on creating recovery media see Using HP Recovery media select products only on page 49 For information on the recovery options that are available using the recovery media see Using Windows tools on page 50 Use Windows tools to create system restore points and create backups of personal information See Using Windows tools on page 50 NOTE If storage is 32 GB or less M...

Страница 56: ...n an external device such as a USB hub If you cannot create DVD media yourself you can obtain recovery discs for your computer from HP You can find contact information on the HP website Go to http www hp com support select your country or region and follow the on screen instructions Be sure that the computer is connected to AC power before you begin creating the recovery media The creation process...

Страница 57: ...tion select products only or use the HP Recovery media For more information see Recovering using HP Recovery Manager on page 51 If you have not already created recovery media see Using HP Recovery media select products only on page 49 On select products if you want to recover the computer s original factory partition and content or if you have replaced the hard drive you can use the Factory Reset ...

Страница 58: ...ere installed at the factory Factory Reset Restores the computer to its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory The HP Recovery partition select products only allows System Recovery only Using the HP Recovery partition select products only The HP ...

Страница 59: ...ts with keyboards attached Turn on or restart the computer or tablet quickly press esc and then press f9 for boot options For tablets without keyboards Turn on or restart the tablet and then quickly hold down the volume up button then select f9 or Turn on or restart the tablet and then quickly hold down the volume down button then select f9 3 Select the optical drive or USB flash drive from which ...

Страница 60: ...rements are applicable to all countries and regions The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating...

Страница 61: ... KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 2 The flexible cord must be ...

Страница 62: ... the CCC certification mark 5 The flexible cord must be Type H05VV F 3 conductor 0 75 mm conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label 6 The flexible cord must be Type HVCTF 3 conductor 1 25 mm conductor size Power cord set fittings appliance coupler cable and wall plug must bear the BSMI certification...

Страница 63: ...he battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 57 ...

Страница 64: ...ectors power 7 service considerations 15 D display assembly removal 36 subcomponents 12 display bezel removal 36 spare part number 12 37 display components 3 display enclosure spare part number 13 display hinge kit spare part number 13 40 display panel product description 1 removal 37 spare part number 12 39 display panel cable removal 40 spare part number 13 41 drives precautions 16 preventing da...

Страница 65: ... description 1 product description audio 1 chipset 1 display panel 1 external media cards 1 graphics 1 memory 1 microphone 1 operating system 2 ports 1 power requirements 1 2 processors 1 product name 1 serviceability 2 storage 1 video 1 wireless 1 product name 1 R recover options 51 recovery discs 50 53 HP Recovery Manager 51 media 53 starting 52 supported discs 50 system 51 USB flash drive 53 us...

Страница 66: ...ouchPad buttons 5 TouchPad components 5 TouchPad zone 5 transporting guidelines 18 U USB 2 0 port 6 USB 3 0 port 7 V video product description 1 W webcam 3 webcam microphone module removal 41 spare part number 12 42 Windows system restore point 49 50 Windows tools using 50 wireless product description 1 wireless antenna location 3 removal 42 spare part number 13 42 WLAN antenna location 3 removal ...

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