Collects Logs
Use this dialog to invoke a new log collection. This operation collects data such as log files and
system command output from the nodes in the cluster. The data is collated in a tar file that is
assigned a name. Once collected, use the
Download
button to get the collected data.
NOTE:
This operation may take some time.
The equivalent CLI command is
support create ticket
.
The dialog contains one field: filename. The logs and command outputs collected will be stored
in the active B6000 Node Manager, ready for
Download
.
Download data collection
Use the
Download
button to download the selected data collection.
HP recommends that you download the support ticket as soon as possible after creating it, before
doing anything else to the system, such as rebooting or changing a node to maintenance. If the
active management service moves to another node before the ticket is downloaded, it cannot be
retrieved from the Web Management Console.
IMPORTANT:
If you are using Internet Explorer as your web browser, make sure that following
Security configuration options are set. If they are not, the download will not work as expected and
there will be no error message.
1.
Add
https://VIF https://node1 , https://node2
2.
Enable download.
Other browsers, such as Firefox and Chrome process the download correctly without further
configuration.
Delete data collection
Use the
Delete
button to delete the selected data collection, or
Delete All
to remove all data
collections. This operation removes the tar files on each node from the system.
NOTE:
This operation may take some time.
The equivalent CLI command is
support del ticket
.
106 Device Configuration
