HP StorageWorks 2000fc - G2 Modular Smart Array Скачать руководство пользователя страница 46

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Troubleshooting

Is a connected port’s Expansion Port Status LED off?

Is a connected port’s Ethernet link status LED off?

Is the power supply’s AC Power Good LED off?

Answer

Possible Reasons

Actions

System functioning properly.

No action required.

Yes

The link is down.

•

Check cable connections.

•

Reseat cables.

•

Replace cables.

•

In SMU, review the event logs for

indicators of a specific fault in a

host data path component.

Answer

Possible Reasons

Actions

System functioning properly.

No action required.

Yes

The link is down.

Use standard networking

troubleshooting procedures to isolate

faults on the network.

Answer

Possible Reasons

Actions

System functioning properly.

No action required.

Yes

The power supply is not receiving

adequate power.

•

Verify that the power cord is

properly connected and check the

power source it is connected to.

•

Check that the power supply FRU is

firmly locked into position.

•

Check the event log for specific

information regarding the fault.

•

Isolate the fault.

•

Contact an authorized service

provider for assistance.

Содержание StorageWorks 2000fc - G2 Modular Smart Array

Страница 1: ...HP StorageWorks 2312fc and 2324fc Modular Smart Array user guide Part number 500910 001 First edition January 2009 ...

Страница 2: ...roducts and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft Windows Windows NT and Windows XP are U S registered trademarks of Microsoft Corporation UNIX is a registered trademark of The Open Group WARRANTY STATEMENT To obtain a copy of the warranty for this product s...

Страница 3: ...ation checklist 21 Connecting controller and MSA2000 3 5 12 drive enclosures 22 Testing enclosure connections 24 Obtaining IP values 24 Setting management port IP addresses using DHCP 24 Setting management port IP addresses using the CLI 24 4 Connecting hosts 27 Host system requirements 27 Connecting the enclosure to data hosts 27 Loop Point to Point Topology 27 Connecting direct attach configurat...

Страница 4: ...he controller back panel Fault Service Required LED amber 44 Are both drive module LEDs off Online Activity and Fault UID 45 Is the drive module Fault UID LED blinking amber 45 Is a connected host port s Host Link Status LED off 45 Is a connected port s Expansion Port Status LED off 46 Is a connected port s Ethernet link status LED off 46 Is the power supply s AC Power Good LED off 46 Is the drive...

Страница 5: ...ssion notice 67 Class A equipment 67 Class B equipment 67 Declaration of conformity for products marked with the FCC logo United States only 67 Modifications 68 Cables 68 Regulatory compliance identification numbers 68 Regulatory compliance label location 68 Laser device 68 Laser safety warning 68 Certification and classification information 68 Laser product label 69 International notices and stat...

Страница 6: ...6 ...

Страница 7: ...2000 3 5 12 drive enclosure 22 2 Cabling connections between a dual controller enclosure and one MSA2000 3 5 12 drive enclosure 23 3 Cabling connections between a dual controller enclosure and up to three MSA2000 3 5 12 drive enclosures 23 4 MSA2312fc exploded view 54 5 MSA2324fc exploded view 56 6 MSA2000 3 5 12 drive enclosure exploded view 58 ...

Страница 8: ...8 ...

Страница 9: ...rive LED combinations 32 6 Power supply sensors 51 7 Cooling fan sensor descriptions 51 8 Controller module temperature sensors 51 9 Power supply temperature sensors 52 10 Voltage sensor descriptions 52 11 MSA2312fc parts list 54 12 MSA2324fc parts list 56 13 MSA2000 3 5 12 drive enclosure parts list 58 14 Rackmount enclosure dimensions 63 15 Rackmount enclosure weights 63 16 Operating environment...

Страница 10: ...10 ...

Страница 11: ...ents for this product HP StorageWorks MSA2000 Family SMU online help HP StorageWorks MSA2000 Family CLI online help HP StorageWorks MSA2000 Family CLI reference guide These and other HP documents can be found on the HP documents web site http www hp com support Document conventions and symbols Table 1 Document conventions Convention Element Medium blue text Figure 1 Cross reference links and e mai...

Страница 12: ...nical support Telephone numbers for worldwide technical support are listed on the HP support web site http www hp com support Collect the following information before calling Technical support registration number if applicable Product serial numbers Product model names and numbers Applicable error messages Operating system type and revision level Detailed specific questions For continuous quality ...

Страница 13: ...product enhancements newest versions of drivers and firmware documentation updates as well as instant access to numerous other product resources After signing up you can quickly locate your products by selecting Business support and then Storage under Product Category HP web sites For other product information see the following HP web sites http www hp com http www hp com go storage http www hp co...

Страница 14: ...14 ...

Страница 15: ...ect your product The link for QuickSpecs will be on the right Capacity up to 99 small form factor SFF drives with MSA2324fc and three MSA70 enclosures Capacity up to 60 LFF drives with MSA2312fc and four MSA2000 3 5 12 drive enclosures Capacity up to 60 drives in a mixed drive environment one MSA2324fc 24 SFF and three MSA2000 3 5 12 drive enclosures 36 LFF Supported drives MSA2 3 5 inch LFF drive...

Страница 16: ...16 Overview ...

Страница 17: ... MSA2324fc 1 Enclosure ID LED 2 Hard drive Fault UID LED 3 Hard drive Online Activity LED 4 Unit Identification UID LED 5 Fault ID LED 6 Heartbeat LED 1 3 2 4 5 6 1 Enclosure ID LED 2 Hard drive Online Activity LED 3 Hard drive Fault UID LED 4 Unit Identification UID LED 5 Fault ID LED 6 Heartbeat LED 2 3 1 4 5 6 ...

Страница 18: ...nents MSA2312fc and MSA2324fc 1 Power supplies AC 2 Power switches AC 3 Host ports 4 CLI port 5 Ethernet port 6 Service port used by service personnel only 7 Expansion port 8 Optional FC controller 9 DC Power supply 2 DC model only 10 Power switches DC 1 2 3 4 5 6 7 1 9 2 8 ...

Страница 19: ... in the read ahead cache Then if the next read access is for cached data the controller immediately loads the data into the system memory avoiding the latency of a disk access Transportable CompactFlash During a power loss or array controller failure data stored in cache is saved off to non volatile memory CompactFlash This data is then written to disk after the issue is corrected To protect again...

Страница 20: ...ns there is no need to transport a failed controller s cache to a replacement controller because the cache is duplicated between the controllers Super capacitor pack To protect RAID controller cache in case of power failure the MSA2312fc and MSA2324fc are equipped with super capacitor technology The super capacitor pack and CompactFlash memory in each controller module provide unlimited cache memo...

Страница 21: ...e enclosures See Connecting controller and MSA2000 3 5 12 drive enclosures 3 Connect power cords See the installation poster 4 Test enclosure connections See Testing enclosure connections 5 Obtain IP values and set management port IP properties on the controller enclosure See Obtaining IP values 6 Install required host software See Host system requirements 7 Connect data hosts See Connecting the e...

Страница 22: ...unning firmware version 2 18 or later For information about the MSA70 see the HP StorageWorks 70 Modular Smart Array Enclosure user guide located on the MSA2000 Software Support Documentation CD shipped with your product or at http hp com support manuals When connecting multiple drive enclosures use reverse cabling to ensure the highest level of fault tolerance Controllers and I O expansion module...

Страница 23: ...nnections between a dual controller enclosure and one MSA2000 3 5 12 drive enclosure Figure 3 Cabling connections between a dual controller enclosure and up to three MSA2000 3 5 12 drive enclosures In Out In Out 1B 1A 2A 2B In Out In Out 1B 1A In Out In Out In Out In Out 2B 2A 3B 3A 4B 4A ...

Страница 24: ...HP StorageWorks MSA2300fc storage devices on the local LAN through SNMP 3 Use a ping broadcast to try to identify the device through the host s ARP table If you do not have a DHCP server you will need to ask your system administrator to allocate two IP addresses and set them using the CLI during initial configuration see Setting management port IP addresses using the CLI Setting management port IP...

Страница 25: ... the serial cable to a DB25 serial port on the host computer 3 Start and configure a terminal emulator such as HyperTerminal or VT 100 using the display settings in Table 3 and the connection settings in Table 4 4 In the terminal emulator connect to controller A 5 Press Enter to display the CLI prompt Table 3 Terminal emulator display settings Parameter Value Terminal emulation mode VT 100 or ANSI...

Страница 26: ...ters Network parameters including the IP address subnet mask and gateway address are displayed for each controller a From the CLI you can use the PING command to verify network connectivity For example ping 16 125 12 1 Info Pinging 16 125 12 1 with 4 packets Success Command completed successfully The remote computer responded with 4 packets 8 Disconnect from the CLI and exit the emulator 9 In the ...

Страница 27: ... the storage system is discovered install the MSA2000 Family SCSI Enclosure Services driver Download MSA2000 Family SCSI Enclosure Services SES driver package from http www hp com go msa Select MSA SAN Arrays select your product and go to Related products NOTE The MSA2000 Family SCSI Enclosure Services driver is required for Microsoft Windows 2003 Connecting the enclosure to data hosts Cable conne...

Страница 28: ...ver an Ethernet network 1 Connect an Ethernet cable to the Ethernet management port on each controller 2 Connect the other end of each Ethernet cable to a network that your management host can access preferably on the same subnet NOTE Connections to this device must be made with shielded cables with metallic RFI EMI connector hoods in order to maintain compliance with FCC Rules and Regulations Ser...

Страница 29: ...ve enclosures have the latest firmware SMU enables you to view the software hardware and other version information for each controller and the enclosures To view controller version information in the Configuration View panel right click the system select View Overview and select the Versions button in the System Overview Table To view drive enclosure information in the Configuration View panel rig...

Страница 30: ...30 Basic operation ...

Страница 31: ...e is 1 2 Fault UID See Table 5 Hard drive LED combinations 3 Online Activity See Table 5 Hard drive LED combinations 4 Unit Identification UID Blue Identified Off Not identified 5 Fault ID Amber Fault condition exists The event has been acknowledged but the problem needs attention Off No fault condition exists 6 Heartbeat Green The enclosure is powered on with at least one power supply operating n...

Страница 32: ...Further investigation is required On Amber blinking regularly 1 Hz Online no activity A predictive failure alert may have been received for this device Further investigation is required Blinking irregularly Amber blinking regularly 1 Hz The drive is active but a predictive failure alert may have been received for this drive Further investigation is required Off Amber solid Offline no activity A cr...

Страница 33: ...Do not remove the drive Removing a drive may terminate the current operation and cause data loss The drive is rebuilding Off Off Either there is no power the drive is offline or the drive is not configured Table 5 Hard drive LED combinations continued Online Activity green Fault UID amber blue Description ...

Страница 34: ... controller module is prepared for removal 5 Unit Locator Off Normal operation Blinking white Physically identifies the controller module 6 OK Green Controller module is operating normally Blinking green System is booting Off Controller module is not OK 7 Fault Service Required Amber A fault has been detected or a service action is required Blinking amber Hardware controlled powerup or a cache flu...

Страница 35: ... mode If the LED is blinking momentarily slowly the cache is in a self refresh mode In self refresh mode if primary power is restored before the backup power is depleted 3 30 minutes depending on various factors the system boots finds data preserved in cache and writes it to disk This means the system can be operational within 30 seconds and before the typical host I O timeout of 60 seconds at whi...

Страница 36: ... connected Off Port is empty or link is down 4 OK to Remove Not implemented 5 Fault Service Required Amber A fault has been detected or a service action is required Blinking amber Hardware controlled powerup or a cache flush or restore error 6 OK Green Expansion module is operating normally Blinking green System is booting Off Expansion module is not OK 7 SAS Out Port Status Green Port link is up ...

Страница 37: ...inuously on a single power supply Greater redundancy can be achieved by connecting the power supplies to separate circuits AC model DC model LED Description Definition 1 Input Source Power good Green Power is on and input voltage is normal Off Power is off or input voltage is below the minimum threshold 2 DC Voltage Fan Fault Service Required Amber DC output voltage is out of range or a fan is ope...

Страница 38: ...38 LED descriptions ...

Страница 39: ...splayed If the Sign in page does not display verify that you have entered the correct IP address 2 On the Sign In page type the default management user name manage and default password manage If you are logging in to the SMU for the first time and no language packages have been installed the Language field displays user setting or English either of which when selected results in English See the re...

Страница 40: ...ed NTP server time is provided in Universal Time UT which provides several options If you want to synchronize the times and logs between storage devices installed in multiple time zones set all the storage devices to use UT If you want to use the local time for a storage device set its time zone offset If a time server can provide local time rather than UT configure the storage devices to use that...

Страница 41: ...sed security or both Command Line Interface CLI An advanced user interface for managing the system You can enable use of Telnet of SSH secure shell for increased security or both Storage Management Initiative Spec SMIS Used for remote management of the system through your network File Transfer Protocol FTP Used as an alternative to the WBI for installing firmware updates and collecting diagnostic ...

Страница 42: ...volumes to create in the vdisk By default the new vdisk will have one volume You can change the number of volumes and optionally change the default size and base name for the volumes To postpone creating volumes you can change the number of volumes to zero The default mapping allows no access to the volume by all hosts Testing the configuration To determine that your system is ready for use test t...

Страница 43: ...ck the LEDs on the back of the enclosure to narrow the fault to a FRU connection or both The LEDs also help you identify the location of a FRU reporting a fault Use SMU to verify any faults found while viewing the LEDs SMU is also a good tool to use in determining where the fault is occurring if the LEDs cannot be viewed due to the location of the system SMU provides you with a visual representati...

Страница 44: ...iptions of all LED statuses Is the front panel Fault LED amber Is the controller back panel OK LED off Is the controller back panel Fault Service Required LED amber Answer Possible Reasons Actions No System functioning properly No action required Yes A fault condition exists Check the LEDs on the back of the controller to narrow the fault to a FRU connection or both Check the event log for specifi...

Страница 45: ...e the current operation and cause data loss Yes and the Online Activity LED is off The drive is offline A predictive failure alert may have been received for this device Check the event log for specific information regarding the fault Isolate the fault Contact an authorized service provider for assistance Yes and the Online Activity LED is blinking The drive is active but a predictive failure aler...

Страница 46: ... Answer Possible Reasons Actions No System functioning properly No action required Yes The link is down Use standard networking troubleshooting procedures to isolate faults on the network Answer Possible Reasons Actions No System functioning properly No action required Yes The power supply is not receiving adequate power Verify that the power cord is properly connected and check the power source i...

Страница 47: ... connected to a power source Check that the AC cord is connected to the power supply Answer Possible Reasons Actions No System functioning properly No action required Yes blinking One of the following errors occurred Hardware controlled power up error Cache flush error Cache self refresh error Check the event log for specific information regarding the fault Isolate the fault Contact an authorized ...

Страница 48: ... in the CompactFlash you must transport the CompactFlash from the failed controller to a replacement controller using a procedure outlined in the HP StorageWorks 2312fc 2324fc controller replacement instructions shipped with the replacement controller Failure to use this procedure will result in the loss of data stored in the cache module CAUTION Remove the controller only after the copy process i...

Страница 49: ...d link status This step isolates the problem to the external data path SFP host cable and host side devices or to the controller module port Is the host link status LED on Yes You now know that the SFP host cable and host side devices are functioning properly Return the SFP and cable to the original port If the link status LED remains off you have isolated the fault to the controller module s port...

Страница 50: ...ult to the controller module s expansion port Replace the controller module No Proceed to the next step 5 Move the expansion cable back to the original port on the controller enclosure 6 Move the expansion cable on the drive enclosure to a known good expansion port on the drive enclosure Is the expansion port status LED on Yes You have isolated the problem to the drive enclosure s port Replace the...

Страница 51: ... the fan speed remains under the 4000 RPM threshold the internal enclosure temperature may continue to rise Replace the power supply reporting the fault During a shutdown the cooling fans do not shut off This allows the enclosure to continue cooling Temperature sensors Extreme high and low temperatures can cause significant damage if they go unnoticed Each controller module has six temperature sen...

Страница 52: ... None Onboard temperature 3 Capacitor temperature 0 70 C None None None CM temperature 5 50 C 5 C 50 C 0 C 55 C None Table 9 Power supply temperature sensors Description Normal operating range Power Supply 1 temperature 10 80 C Power Supply 2 temperature 10 80 C Table 8 Controller module temperature sensors continued Description Normal operating range Warning operating range Critical operating ran...

Страница 53: ...roduct yourself On site or return to depot repair is not provided under warranty Optional CSR Order the part directly from HP and repair the product yourself or you can request that HP repair the product If you request repair from HP you may be charged for the repair depending on the product warranty No CSR The part is not available for customer self repair For assistance contact an HP authorized ...

Страница 54: ...SPS DRV HD 450GB MSA2 3 5 15K DP SAS 480939 001 Mandatory d SPS DRV HD 500GB MSA2 3 5 7 2K SATA 480940 001 Mandatory e SPS DRV HD 750GB MSA2 3 5 7 2K SATA 480941 001 Mandatory f SPS DRV HD 1TB MSA2 3 5 7 2K SATA 480942 001 Mandatory 3 SPS EAR KIT 508296 001 Mandatory 4 SPS CHASSIS w midplane 481321 001 Mandatory 5 SPS CONTROLLER 2300fc 490092 001 Mandatory 6 SPS SFP XCVR 481345 001 Mandatory 7 Pow...

Страница 55: ... RAIL KIT VLS9000 457637 001 Mandatory Not shown SPS CABLE KIT CLI and SAS expansion cables 481322 001 Mandatory Not shown SPS CA KIT DB9 DB9 M to DB9 F CLI cable 508297 001 Mandatory Table 1 1 MSA2312fc parts list continued Item Description Spares part number CSR Mandatory Optional ...

Страница 56: ...rpm 432332 001 Mandatory c 72 GB SAS 10K rpm 447447 021 Mandatory d 72 GB SAS 15K rpm 418373 001 Mandatory e 146 GB SAS 10K rpm 432320 001 Mandatory f 60 GB SATA 5 4 rpm 405419 001 Mandatory g 80 GB SATA 5 4 rpm 431907 00 Mandatory h 160GB SATA 5 4 rpm 431909 00 Mandatory 3 SPS EAR KIT 508296 001 Mandatory 4 SPS CHASSIS w midplane 490095 001 Mandatory 5 SPS CONTROLLER 2300fc 490092 001 Mandatory 6...

Страница 57: ...SK ENCL POWER SUPPLY 545764 001 Mandatory Not shown SPS RAIL KIT VLS9000 457637 001 Mandatory Not shown SPS CABLE KIT CLI and SAS expansion cables 481322 001 Mandatory Not shown SPS CA KIT DB9 DB9 M to DB9 F CLI cable 508297 001 Mandatory Table 12 MSA2324fc parts list continued Item Description Spares part number CSR Mandatory Optional ...

Страница 58: ...atory c SPS DRV HD 400GB MSA2 3 5 10K DP SAS 480939 001 Mandatory d SPS DRV HD 500GB MSA2 3 5 7 2K SATA 480940 001 Mandatory e SPS DRV HD 750GB MSA2 3 5 7 2K SATA 480941 001 Mandatory f SPS DRV HD 1TB MSA2 3 5 7 2K SATA 480942 001 Mandatory 3 SPS EAR KIT 508296 001 Mandatory 4 SPS CHASSIS w midplane 481321 001 Mandatory 5 SPS ENCLOSURE I O MODULE 481342 001 Mandatary 6 SPS POWER SUPPLY 481320 001 ...

Страница 59: ...For North America see the CSR website at http www hp com go selfrepair To determine the warranty service provided for this product see the warranty information website at http www hp com go storagewarranty To order a replacement part contact an HP authorized service provider or see the HP Parts Store online at http www hp com buy parts ...

Страница 60: ...60 Parts catalog ...

Страница 61: ... customer facilities must also provide suitable surge protection Site wiring must include an earth ground connection to the AC power source The supply conductors and power distribution boxes or equivalent metal enclosure must be grounded at both ends Power circuits and associated circuit breakers must provide sufficient power and overload protection To prevent possible damage to the AC power distr...

Страница 62: ...o reduce the risk of electric shock always plug the cord into a grounded power outlet Do not use household extension cords with the enclosures Not all power cords have the same current ratings Household extension cords do not have overload protection and are not meant for use with computer systems Ventilation requirements Refer to Environmental requirements for detailed environmental requirements ...

Страница 63: ...troller or expansion modules and two power supplies installed Environmental requirements Table 14 Rackmount enclosure dimensions Specifications Rackmount Height 2U 3 5 inches 8 9 cm Width Chassis To back of power supply handle 21 8 inches 55 4 cm 23 7 inches 60 2 cm Table 15 Rackmount enclosure weights Specifications Rackmount 2312fc Modular Smart Array SAS drives SATA drives 64 5 lb 29 3 kg 65 5 ...

Страница 64: ...The power and cooling modules meet standard voltage requirements for both U S and international operation The power and cooling modules use standard industrial wiring with line to neutral or line to line power connections Power cord requirements Each enclosure is shipped with two AC power cords that are appropriate for use in a typical outlet in the destination country Each power cord connects one...

Страница 65: ...ed when touching a static sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground card to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm ...

Страница 66: ...66 Electrostatic discharge ...

Страница 67: ...accordance with the instructions may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at personal expense Class B equipment This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 ...

Страница 68: ...he chassis Laser device All HP systems equipped with a laser device comply with safety standards including International Electrotechnical Commission IEC 825 With specific regard to the laser the equipment complies with laser product performance standards set by government agencies as a Class 1 laser product The product does not emit hazardous light Laser safety warning WARNING To reduce the risk o...

Страница 69: ...respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada European Union notice This product complies with the following EU directives Low Voltage Directive 2006 95 EC EMC Directive 2004 108 EC Compliance with these directives implies conformity to applicable harmonized European standards European Norms which are listed on the EU Declaration of Conformity issued by Hewlett Pa...

Страница 70: ...lkaline internal battery or battery pack There is a danger of explosion and risk of personal injury if the battery is incorrectly replaced or mistreated Replacement is to be done by an HP authorized service provider using the HP spare part designated for this product For more information about battery replacement or proper disposal contact an HP authorized reseller or HP authorized service provide...

Страница 71: ... the cord must be between 1 8 m 6 ft and 3 6 m 12 ft If you have questions about the type of power cord to use contact an HP authorized service provider Route power cords so that they will not be walked on and cannot be pinched by items placed upon or against them Pay particular attention to the plug electrical outlet and the point where the cords exit from the product Japanese power cord notice E...

Страница 72: ...onnected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance in the ground cords To provide proper ground wear the strap snug against the skin Use heel straps toe straps or boot straps at standing workstations Wear the straps on both feet when standing on conductive floors or dissipating floor mats Use con...

Страница 73: ...ttach configurations 27 switch attach configurations 28 connecting controller enclosures to data hosts 27 serial cable to set IP address 24 to remote management hosts 28 connections testing 24 console requirement 62 controller enclosures connecting to data hosts 27 connecting to remote management hosts 28 conventions document 11 cord See power cord CSR See customer self repair 53 current rating 71...

Страница 74: ...g DHCP 24 setting using the CLI 24 J Japan regulatory compliance notice 70 K Korean regulatory compliance notice 70 L label laser 69 language field 39 laser international certification and classification information 68 product label 69 radiation warning 68 regulatory compliance notice 68 LEDs amber fault conditions 44 Cache Status 35 Enclosure ID 31 Ethernet Activity 34 Ethernet Link Status 34 Fau...

Страница 75: ...supply 51 temperature 51 voltage 52 series number regulatory compliance 68 service port 18 19 37 shock operating range 63 site planning EMC 61 local management host requirement 62 physical requirements 63 safety precautions 61 SMU changing system date and time 40 configuring 39 language field 39 logging in 39 logging out 42 testing system configuration 42 using the Configuration Wizard 41 using th...

Страница 76: ...diation 68 rack stability 12 voltage and temperature 50 web sites HP documentation 11 HP storage 13 HP Subscriber s choice 13 web browser configuration 39 work mat static dissipating 72 wrist straps specifications 72 using 72 ...

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